Sales Coordinator

Job Description

Job Summary We are seeking a dynamic and organized Hotel Sales Coordinator to support our sales team in driving revenue and enhancing guest experiences. The Sales Coordinator will serve as a key liaison between the sales department, other hotel departments, and clients, ensuring seamless coordination of bookings, events, and inquiries. This role requires excellent communication skills, a sales-oriented mindset, and a passion for delivering outstanding customer service. Responsibilities Client Communication : Respond promptly and professionally to guest and client inquiries regarding room bookings, event spaces, and hotel services via phone, email, or in-person. Sales Support : Assist the sales team in generating leads, preparing proposals, contracts, and banquet event orders (BEOs), and following up with clients to secure bookings. Event Coordination : Coordinate logistics for meetings, events, and group bookings, including room setups, catering, audiovisual needs, and vendor arrangements to ensure flawless execution. Database Management : Maintain and update client databases, tracking interactions, preferences, and bookings to enhance customer satisfaction and loyalty. Market Research : Conduct research to identify potential clients, industry trends, and competitive offerings to inform sales strategies. Reporting : Prepare and maintain sales reports, tracking key performance indicators such as revenue, booking conversions, and client retention. Cross-Department Collaboration : Work closely with front desk, housekeeping, catering, and other departments to ensure client needs are met and events run smoothly. Administrative Tasks : Manage schedules, file important documents, and prepare sales-related materials such as brochures, promotional kits, and presentations. Qualifications Education : High school diploma or GED required; associate’s or bachelor’s degree in hospitality, business, marketing, or a related field preferred. Experience : 1-2 years of experience in sales, hospitality, or an administrative role; previous hotel or event planning experience is a plus. Skills : Exceptional verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office (Word, Excel, PowerPoint) and knowledge of hotel management software (e.g., Delphi, Opera) is preferred. Customer-service oriented with a proactive and professional demeanor. Ability to work in a fast-paced environment and handle multiple priorities. Other Requirements : Willingness to work flexible hours, including weekends and holidays, to meet the needs of the hospitality industry. Valid driver’s license may be required for occasional travel or site visits. Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Compensation Package: Performance bonus Schedule: Day shift Work Location: In person Expected Start Date: 01/07/2025