Sales Coordinator

Job Description

About ofi ofi, is a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable, and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious, and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts, and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real. Overview of the position We're seeking a dedicated Customer Success Coordinator to ensure exceptional service delivery across our Middle East and Africa operations. This role serves as the central point of coordination between our customers, production facility in Malaysia, internal logistics team, and sales team in Dubai to deliver an outstanding customer experience. Position Responsibilities Customer Service & Relationship Management Serve as the primary point of contact for customers across Africa and Middle East Proactively communicate with customers regarding order status, delivery updates, and any potential issues Build and maintain strong relationships with customers through regular communication Resolve customer queries and concerns promptly and professionally Order Management & Coordination Coordinate with production team in Malaysia to ensure timely manufacturing and delivery Monitor order progress and proactively identify potential delays or issues Ensure all order documentation is accurate and compliant with regional requirements Track and monitor internal logistics schedules and shipment status Logistics Follow-up Monitor shipment schedules and track delivery progress through internal systems Provide regular updates to customers about shipment status and expected delivery dates Coordinate with internal logistics team to resolve any shipping-related issues Escalate delays or concerns to appropriate internal stakeholders Understanding of shipping documentation and logistics processes Sales Support Work closely with the Dubai-based sales team to ensure smooth order processing Maintain accurate customer records and order histories Follow up on payment collections and coordinate with finance team Generate regular reports on order status, delivery performance, and customer satisfaction Experience, Skills & Qualification Bachelor's degree in Business Administration, Customer Service, or related field 5+ years of experience in customer service or coordination role Excellent communication skills in English (additional regional languages are a plus) Strong organizational and multi-tasking abilities Experience with ERP systems and Microsoft Office Suite – esp. Excel Previous experience in order tracking and logistics coordination Understanding of Middle East and African markets, preferred Experience with shipping documentation and international trade practices Strong problem-solving abilities and attention to detail Cultural sensitivity and ability to work with diverse teams Experience in payment follow-up and basic financial processes At ofi, we celebrate our diversity. ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, gender, pregnancy, age, disability, veteran status, or sexual orientation. All employment decisions will be based on qualifications, merit, and business needs. Show more Show less