Sales Coach

Location: Chembur, Mumbai (Work from Office)
Working Hours: Monday to Saturday, 12:00 PM – 9:00 PM
Experience: Minimum 5 years in BPO Quality, Sales Training, or Process Improvement roles
Compensation: ₹5,00,000 – ₹7,00,000 per annum (based on experience and industry standards)

About the Role

We are looking for a dynamic and self-driven Sales Coach who can take ownership of end-to-end process improvement and training within our BPO operations.
The ideal candidate will have a strong background in quality assurance, sales coaching, and process optimization, with the ability to motivate and develop teams to deliver consistent, high-quality performance.

This is a strategic and hands-on role that blends coaching, quality management, and operational excellence.

Key Responsibilities

• Gain an in-depth understanding of all operational and sales processes within the organization.
• Design and refine quality frameworks and process checkpoints across departments.
• Ensure continuous quality checks are being performed and take proactive steps to raise standards.
• Coach and motivate sales and service staff to enhance communication, conversion, and customer experience.
• Lead a team of Quality Analysts – hire, train, guide, and evaluate their performance.
• Conduct regular calibration sessions with teams to maintain alignment on quality parameters.
• Identify skill gaps and design customized training sessions to improve sales effectiveness and service delivery.
• Resolve conflicts between the operations and quality teams through effective communication and teamwork.
• Review and analyze quality metrics, feedback, and trends to recommend actionable improvements.
• Participate in management meetings and contribute to strategic quality and sales initiatives.

Requirements

• Minimum 5 years of experience in Quality Management, Sales Coaching, or Process Improvement in a BPO or customer service environment.
• Proven ability to develop, implement, and monitor quality processes.
• Strong communication, leadership, and people management skills.
• Excellent analytical ability with a creative and solution-oriented mindset.
• Ability to train, inspire, and influence teams toward continuous improvement.
• Self-starter who thrives in a dynamic and fast-paced environment.

What We Offer

• Competitive salary based on experience
• Performance-based incentives and growth opportunities
• Freedom to innovate and implement new process improvement strategies
• Supportive and collaborative team culture

Job Types: Full-time, Permanent

Pay: ₹80,000.00 - ₹100,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Ability to commute/relocate:

• Chembur, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales Coach: 2 years (Required)

Work Location: In person