Sales Automation Manager

Job Purpose and Impact

The Sales Automation Manager will be responsible for executing Business & sales enablement strategies. In this role, you will lead a team to develop and implement processes and change management to ensure the adoption of Business & sales enabling tools, processes and technologies driving successful customer acquisition, development and retention. You will lead continuous improvement and set best practice of business & sales process guiding sales & business teams, step by step, through the most effective actions to remove business & sales bottlenecks and get the most out of the Business & sales pipeline.

Key Accountabilities

• Responsible for analysis and enhancement of solutions that help drive performance management, risk and decision management
• Provide end to end ownership of the processes or future tools or technologies, including effectiveness and utilization measures, such as the account planning process and customer segmentation.
• To review weekly or fortnightly the progress of various projects and provide update to the Business head, Marketing head and vertical leaders on a regular basis

• Drive adoption and continuous improvement of customer relationship management tools and technologies, translating business needs into right technical approaches, enhancing the efficiency of existing ones and incorporating industry best practices and new technology.
• Gather insights, review relevant processes and partner with cross functional teams to continuously improve existing Business & sales processes with the goal of achieving a more efficient and effective sales organization by using innovative tools and creative resources.
• Thorough business analysis, provide information for effective decision making as it relates to the overall portfolio, including decisions on prioritization, inter dependencies and rationalization of the portfolio
• Partner with commercial stakeholders to drive go to market initiatives, make data driven decisions and leverage customer insights and innovative ideas to support sales growth and enable integrated business planning for the assigned area.
• Guide the sales team to understand the processes, tools and technologies and lead the execution for the assigned area.
• Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions.

Qualifications

• Master’s degree with minimum 10 years experience in business analytics, reporting and portfolio management
• Working experience in designing and implementing new business & sales operations processes and tools

PREFERRED QUALIFICATIONS

• Experience of developing and implementing business & sales management tools and customer relationship management tools
• Prior experience of handling cost sensitive commodities or experience of working in FMCG, FMCD, ECom, Foods organization
• Two years of supervisory experience

PRIOR BENEFICIAL EXPERIENCES

• Experience leading a small team of sales enablement or sales operations.
• Project Management, change management and coordination in complex matrix environment.