Sales and Service Coordinator || MNC (off Role) || Bangalore

We are hiring for one of our Multinational client for the role of Sales & Service Coordinator based out at Bangalore location. PFB the details:

Industry: Biotechnology (MNC)

Payroll Company: Randstad India

Job Title: : Service and Sales Coordinator

Location : Bangalore

Support and enable the India & South Asia commercial team and customers by providing central assistance for issues beyond order transactions.

• Collaborate cross-functionally to resolve and close customer issues (AR, supply chain/distribution, service, customer care).
• Assist the sales team with order processing, quotations, and follow-ups
• Handle customer inquiries, complaints, and service requests via phone, email, or in person
• Ensure customer satisfaction by following up on service delivery and feedback.
• Prepare and manage documentation such as invoices, contracts, and service agreements
• Support internal teams with data entry, filing, and reporting tasks
• Coordinate meetings, training sessions, and product demos
• Successfully connect with service ,sales and customers to improve customer experience and turnaround time (TAT).
• Organize and schedule equipment dispatch with proactive customer communication.
• Facilitate the goods on approval and demonstration processes, maintaining accurate records in Master Pack (ERP) and Salesforce.com (CRM) to ensure compliance.
• Assist in preparing sales and service quotations, ranging from simple to sophisticated. Use product databases and supplier catalogs to cross-reference products and meet customer quoting requirements. Collaborate with portfolio teams and subject matter experts when needed.
• Manage account inquiries, including new account setup, freight terms analysis, and ensuring consistency across Master Pack and E1.
• Assist the commercial team with generating internal and customer-facing reports.
• Use Salesforce.com to record sales and service support activities.
• Adapt and take on additional tasks and responsibilities to meet evolving business needs.
• Proactively identify, define, and solve complex problems that impact the team’s function. Anticipate internal and external business challenges, recommend and develop process or service improvement plans, and propose them to the Sales & Service Manager.
• Strong analytical skills and the ability to work in an unstructured and evolving environment.

Knowledge, Skills, Abilities:

• Any graduate with a consistent track record as a service & sales Operations professional in a previous role, Preferably science graduate but not limited to.
• Meticulous attention to detail.
• Passion for providing outstanding customer service and achieving results through others.
• Excellent communication skills, both written and verbal.
• Ability to think outside the box.
• Capable of handling a fast-paced environment and working to tight deadlines.
• Strong interpersonal skills and time management capabilities.
• Able to prioritize work effectively.
• Excellent interpersonal and communication skills with the ability to establish relationships with internal and external customers and staff to achieve results.
• Ability to handle pressure and achieve desired outcomes.
• Excellent digital literacy, including proficiency in Microsoft Office, and the ability to learn new concepts and software as required by the position.
• Flexible to work in any time zone.

Interested candidates may share their CV at: anisha.rana@randstad.in OR WhatsApp: 7973641471