Sales and Operations

Responsibilities

• Drive end-to-end sales cycles - from client engagement, need identification, proposal creation, to closure.
• Collaborate with the Business Development team to convert qualified leads into long-term partnerships.
• Understand client objectives and map offerings to deliver tailored career guidance solutions.
• Lead client onboarding and post-sales documentation.
• Coordinate the deployment of the career guidance product for individual counsellors.
• Monitor program delivery, timelines, and quality of service.
• Coordinate with the tech team for deployment, issue resolution, and feature feedback.
• Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement).
• Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements.
• Track counselor performance, share feedback loops, and build a culture of responsiveness.
  

Requirements

• 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries.
• Strong project management and multi-stakeholder coordination skills.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced, outcome-oriented environment.
• Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems.
• Exposure to career guidance, education, or the school/college ecosystem.
• Prior experience managing freelance/contractual teams or communities.