SaaS Sales + Onboarding + Customer Success Analyst for ERP / CRM

SaaS Sales + Onboarding + Customer Success Analyst for ERP / CRM

We are looking for the top 1% of SaaS solution sales, onboarding & customer success talent in India. You will close US-based ERP deals, deliver flawless onboarding & customer success.

You will own the entire customer lifecycle from first contact to long-term retention, and do it at a world-class level.

This is NOT a Routine Role — You MUST:

• Learn and master a revolutionary digital-first & AI-based ERP platform

  that is transforming the way businesses run.
• Lead ERP onboarding for clients with complex operations.
• Solve intricate configuration, integration, and process challenges under pressure.
• Guide customers through their digital transformation journey, ensuring a smooth go-live, measurable ROI, and long-term retention.

We’re looking for a rare hybrid:

• A

  sales closer

  who can win ERP deals AND
• A

  customer success pro

  who can deliver complex onboarding flawlessly.

Responsibilities & Impact

As our ERP Sales, Onboarding & Customer Success Analyst, you will:

• Lead strategic ERP onboarding projects

  from kick-off to go-live, ensuring customers see tangible business value fast.

• Work directly with C-level executives and operational leaders to map workflows

  and optimize them on our platform.

• Architect onboarding blueprints

  blending deep product knowledge, process innovation, and change management.
• Translate customer needs into actionable configurations, integrations, and data migration plans.
• Proactively identify adoption risks and remove them before they impact success.
• Partner with engineering and product teams to

  influence platform enhancements

  that maximize customer success.
• Track and communicate customer health metrics, moving each client from onboarding into growth and expansion phases.

• Shape the future of ERP onboarding

  by helping businesses modernize with AI-driven tools.

This Job is NOT for You If

❌ You need constant supervision

❌ You are not willing to work hard to solve tough problems

❌ You avoid ownership when things get complicated

This Job IS for You If

✅ You learn new systems faster than anyone you know

✅ You can explain complex concepts simply and clearly

✅ You thrive when balancing technical problem-solving with people skills

✅ You take pride in delivering outcomes, not just activities

If you can:

✅ Convince C-level execs to buy into a bold vision

✅ Design ERP implementations that deliver ROI fast

✅ Work under pressure without losing precision

…then this is your career-making opportunity.

Think you can SELL AND DELIVER at world-class standards? Prove it.

Must-Have Skills & Experience

• Proven SaaS Sales Success

   – 3+ years closing B2B SaaS deals, meeting or exceeding quota.

• Prospecting Expertise

   – Ability to identify, qualify, and engage decision-makers through research, cold outreach, and networking.

• Cold Calling & Outreach Mastery

   – Confident, persuasive communicator who thrives on initiating conversations with new prospects.

• Solution Selling

   – Skilled at uncovering pain points, mapping needs to product capabilities, and positioning value effectively.

• Demo Excellence

   – Able to deliver compelling, tailored product demonstrations that win buy-in from technical and business stakeholders.

• Closing Skills

   – Strong negotiation and deal-structuring ability, capable of turning interest into signed contracts.

• ERP/SaaS Onboarding Knowledge

   – Experience leading or coordinating post-sale onboarding for complex software platforms.

• Customer Success Mindset

   – Committed to driving adoption, ROI, and long-term customer satisfaction.

• Retention & Expansion Focus

   – Skilled at upselling, cross-selling, and securing timely renewals.
• Experience in ERP, enterprise software, or complex SaaS platforms.
• Familiarity with CRM tools (HubSpot, Salesforce, or similar) and sales automation workflows.
• Exposure to AI-powered SaaS products.

Core Attributes

• 💡 

  Highly intelligent

   – Can quickly grasp complex product capabilities and customer use cases.
• 💪 

  Relentlessly hardworking

   – Delivers results under pressure without sacrificing quality.
• 🎯 

  Target-driven

   – Motivated by performance metrics and measurable outcomes.
• 🤝 

  Relationship Builder

   – Earns trust with prospects and customers at all levels, from users to executives.
• 🧠 

  Strategic & Tactical

   – Able to design sales approaches and execute them with discipline.

What We Offer

💼 Fully remote role with flexible hours and U.S. exposure

💵 Competitive compensation + commissions

🌱 Opportunity to grow with a high-impact U.S. SaaS startup

🧠 Work on a market-defining AI-driven ERP platform✨ Equity options for high performers

💬 Transparent, no-politics work culture — work directly with the founder and senior leadership