11604 Retention Jobs - Page 50

Job Purpose:To act as a liaison between the customer and the workshop, ensuring effective communication and timely delivery of quality service, resulting in enhanced customer satisfaction and retention. Key Responsibilities:Customer Reception & Interaction: Greet customers professionally and understand their vehicle service needs. Conduct preliminary vehicle inspection and note concerns accurately. Open job cards in DMS with complete customer and vehicle details. Job Estimation & Approval: Explain recommended repairs and maintenance procedures to customers. Provide accurate cost and time estimates. Obtain customer approval before initiating work. Coordination with Workshop: Communicate job card details to workshop supervisors. Track job progress and update customers on delays or changes. Ensure proper coordination with parts, bodyshop, and warranty teams if required. Quality Check & Delivery: Perform post-service quality checks in coordination with the technician. Explain work done, invoice, and future service requirements during vehicle delivery. Ensure clean and timely vehicle delivery. Customer Follow-up: Follow up post-service to check customer satisfaction. Encourage feedback and handle concerns promptly. Promote repeat business by informing about upcoming services, AMC, etc. Documentation & Reporting: Maintain accurate records of service transactions in the DMS. Ensure proper documentation for warranty, insurance claims, and service history. Achieve individual CSI and revenue targets. Key Skills & Competencies:Good communication and interpersonal skills (Hindi, English, and local language). Technical knowledge of passenger vehicles (Tata models preferred). Customer handling and negotiation skills. Proficiency in Dealer Management Systems (DMS like Autoline, etc.). Time management and multitasking ability. Eligibility & Experience:Diploma or Degree in Automobile / Mechanical Engineering preferred. 1–3 years of experience as Service Advisor in passenger car dealerships. Freshers with strong technical knowledge and communication skills can also be considered. Performance Metrics:Customer Satisfaction Index (CSI) Job Card Opening to Delivery Turnaround Time (TAT) Value per Job Card (VPC) Repeat Complaint Ratio Upselling of value-added services

ob Purpose:To be the first point of contact for customers visiting or calling the service center. Handle inbound/outbound calls, appointment scheduling, customer feedback, and maintain high levels of customer satisfaction and dealership reputation. Key Responsibilities:Receptionist Role:Greet and attend walk-in customers in a professional and friendly manner. Guide customers to the appropriate service advisor or department. Maintain front desk cleanliness and discipline. Manage customer lounge and ensure waiting customers are attended to. Customer Care Executive Role:Handle customer service appointment bookings (call/in-person). Coordinate with service advisors for follow-ups and rescheduling. Assist with AMC/Extended Warranty/Insurance reminders and renewals. Keep customers informed about service progress, delivery timing, and delay reasons. Telecaller Role:Make outbound calls for: Booking periodic service appointments. Collecting post-service feedback (within 24–48 hours). Campaigns for service camps, seasonal offers, etc. Reminder calls for upcoming service/PUC/insurance renewals. Record and escalate customer concerns/complaints to the CRM or Service Manager. Maintain call logs and report daily performance. Key Skills & Competencies:Excellent verbal communication (Hindi, English, and local language). Polite, patient, and customer-centric attitude. Basic computer skills (MS Office, CRM software, DMS familiarity is a plus). Good phone etiquette and multitasking skills. Ability to remain calm in stressful situations. Performance Metrics:Number of appointments booked per day. Customer Satisfaction Score (CSAT/CSI). Call handling time and resolution. Customer retention and feedback quality.

JOB PROFILE Working as a Team leader in outbound Collection for at least one year. Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues. Enforce adherence to security and data protection within organization. Facilitate and implement process improvement ideas to improve efficiency. Proactively identify problems and presenting solution Maintain good rapport with the team and ensure people bonding. Proper handholding of new CREs to ensure retention Listen to CRE calls, share coach team and feedback on performance. Handle customer escalations Ensure that employees adhere to rostered shift thus resulting in low shrinkage Ensure CREs complete their net Login hours and other KPIs. Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure. Manage, Lead motivate the CREs to ensure their commitment and engagement. Ensure daily briefings on product processes to keep his team abreast on new updates and product/process knowledge. Ensure adherence to committed quality, accuracy turnaround of the processes Industry and domain knowledge Customer centricity Basic MS Excel, Word and Outlook Written and spoken communication Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided. Able to take quick and rational decision with knowledge of likely impact for basic issues. ELIGIBILITY CRITERIA Should have minimum 2 year experience in team Lead/Acting team leader. Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background. Language Skills - English, Hindi Location : Bangalore Working Days -6 Days Working Rotational week off

Job Title: Human Resources (HR) Manager Location: Delhi Job Type: Full-time Department: Human Resources --- Job Summary: We are seeking an experienced and dynamic HR Manager to lead and oversee our company's human resources operations. The ideal candidate will be responsible for developing HR strategies and providing sound advice to senior management on all related subjects. The goal is to ensure the HR department’s operations run smoothly and effectively to deliver maximum value to the organization. --- Key Responsibilities: Develop and implement HR strategies and initiatives aligned with the overall business strategy. Bridge management and employee relations by addressing demands, grievances, or other issues. Manage the recruitment and selection process. Support current and future business needs through the development, engagement, motivation, and retention of human capital. Oversee and manage a performance appraisal system that drives high performance. Maintain pay plan and benefits program. Assess training needs to apply and monitor training programs. Ensure legal compliance throughout human resource management. Create and update HR policies and procedures. Monitor HR metrics (e.g., cost-per-hire, turnover rates). Foster a positive working environment and promote company values and culture. --- Qualifications and Requirements: Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s or MBA preferred). Proven experience as an HR Manager or other HR Executive role (typically 5+ years). Knowledge of HR systems and databases. Ability to architect strategy along with leadership skills. Competence to build and effectively manage interpersonal relationships at all levels of the company. In-depth knowledge of labor law and HR best practices. Excellent communication and interpersonal skills.

Job Summary: We are seeking a highly motivated and results-driven Inside Sales Executive to join our sales team. In this role, you will be responsible for generating new business opportunities, nurturing client relationships, and closing deals via phone, email, and virtual meetings. You will work closely with the marketing and field sales teams to achieve revenue goals. Key Responsibilities: Identify and qualify leads through outbound calls, emails, and social media. Understand customer needs and requirements to offer tailored solutions. Present and demonstrate products/services to prospective clients remotely. Maintain a pipeline of prospects and manage sales activities in the CRM. Follow up with leads and maintain relationships with key decision-makers. Meet or exceed monthly, quarterly, and annual sales targets. Coordinate with marketing to convert marketing-generated leads into sales. Prepare and deliver accurate sales forecasts and reports. Provide excellent customer service to enhance client satisfaction and retention. Requirements: Bachelor’s degree in Business, Marketing, or a related field (preferred). Proven experience in inside sales, telesales, or customer-facing roles. Excellent communication, negotiation, and interpersonal skills. Strong phone presence and experience dialling dozens of calls per day. Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales automation software. Goal-oriented with a track record of achieving sales targets. Self-motivated and able to work independently in a fast-paced environment. Preferred Qualifications: Experience in an IT Company. Knowledge of sales methodologies like SPIN, BANT, or Challenger Sale. Multilingual abilities (if applicable). Compensation & Benefits: Competitive base salary + commission structure Paid time off and holidays Professional development opportunities

Job Purpose: To enhance guest satisfaction by providing a personalized experience, promoting hotel and banquet hall bookings, and maintaining excellent relationships with clients, including corporate houses, event organizers, and individual guests. Client Handling & Booking Coordination Corporate & Conference Booking Sales Promotion & Lead Generation Customer Relationship & Retention Administrative & Coordination Tasks

we’re looking for a dynamic individual whose primary job will be to hire the right candidates for the Co. And taking care of the employees i.e. retention. The individual should also be willing and open to learning our business so they can monitor the calls to ensure the employees are doing their job right.

Responsible for planning & scheduling market visits for lead generation Meeting sales targets of multiple payments solutions such as QR code, Sound Box, EDC/card swipe machine, point of sales software, insurance and other financial products Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention Gathering consistent feedback from market for existing offerings and insights on competitor moves as feedback for product enhancements Enable digital payments at unorganised retailers by on-boarding new retailers & make them understand the complete payments acceptance process and its benefits Visit existing merchant and resolve if merchant having any issue Fresher candidates with good sales acumen are welcome for the profile.

1.Guide students in selecting appropriate IT courses and career paths based on their interests and goals 2.Provide information about course content, duration, fees, and career opportunities in the IT industr 3.Assess student aptitude and recommend suitable training programs accordingly. 4. Counsel students on time management, study techniques, and skill development. Track student progress and provide feedback to help improve learning outcomes. Address student queries and concerns related to academics, course material, and career guidance. Coordinate with trainers and faculty to understand course updates and training schedules . Assist in organizing workshops, seminars, and career development sessions for students. 1. Maintain records of student interactions, counseling sessions, and follow-ups. 1. Support admission and enrollment processes by assisting prospective students. Stay updated on industry trends and job market requirements to provide relevant guidance. Foster a supportive and motivating environment to encourage student success and retention Efficiently use CRM tools to manage student data, track interactions, and maintain accurate records Analyze data from the CRM and other sources to support informed, data-driven decisions for student guidance and course improvements 1. Exhibit flexibility with duty timings and shift schedules as per business needs. 1. Apply a dynamic sales approach combined with quick learning, adaptability, and effective implementation of new strategies. Education: ● Graduate. BBA (preferably in Sales/Marketing/IT Management) or equivalent is preferred. Academic Counselor – Requirments Bachelor’s degree in Education, Psychology, IT, or a related field Prior experience in academic counseling, career guidance, or student support is preferred Basic understanding of IT courses, industry trends, and career pathway Proficiency in using CRM tools and managing student data efficiently Strong communication and interpersonal skills to engage with diverse student groups. Ability to analyze data and leverage insights for informed decision-making. Excellent organizational and time management skills. Empathy, patience, and a supportive attitude towards student needs. Collaborative mindset with the ability to work well with trainers, faculty, and administrative teams Flexibility to adapt to changing academic schedules and student requirements Demonstrated eagerness and ability to learn continuously and grow professionally. Motivated to actively contribute towards academy growth through student enrollment and engagement Proactive and persistent with an aggressive approach to meeting sales and growth targets. Academic Counselor – SkillsStrong student counseling and career guidance abilities Excellent verbal and written communication skills. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) for data management.

Job Summary: The Recruitment Officer manages the full recruitment cycle, from Sourcing to onboarding. This includes sourcing, screening, interviewing, and placing candidates to meet the organization's staffing needs. The role also involves building and maintaining strong relationships with hiring managers and ensuring a positive candidate experience throughout the recruitment process. About Iprocess Started in 2005, i-Process Services (India) Private Ltd. was set up to provide staffing solutions services for some of India’s top financial institutions. i-Process is a fully owned subsidiary of ICICI Bank Ltd and provides workforce solutions to ICICI Bank. Over its 20-year journey, the company has grown from strength to strength, establishing a wide network of offices across the country. With an employee strength of more than 25,000 across India, the company’s reach and expertise to provide end-to-end recruitment solutions, is truly unmatched. A complete technology eco-system, with creative engagement and retention strategies, ensures that clients get maximum value for their requirements. Key Responsibilities: Recruitment Strategy & Planning: Collaborate with hiring managers to understand recruitment needs, job requirements, and position specifications. Sourcing Candidates: Use various sourcing channels (Campus/NGO/Job fairs, referrals, networking, etc.) to attract and build a pipeline of qualified candidates. Screening & Interviewing: Review resumes and applications, conduct initial phone screenings, and coordinate in-person or virtual interviews with hiring managers. Candidate Management: Manage the candidate experience from initial contact through to offer stage, ensuring clear communication and a smooth process. Offer Negotiation & Hiring: Make job offers, negotiate compensation, and ensure all required paperwork is completed accurately. Onboarding: Coordinate with HR to ensure smooth onboarding and integration of new hires. Database Management & Reporting: Maintain accurate records of applicants and recruitment activities. Generate reports on recruitment metrics such as time-to-hire, cost-per-hire, etc. Employer Branding: Promote the company’s culture and values to potential candidates, ensuring alignment with the organization’s brand and mission. Required Skills & Qualifications: 🎓 Education: Bachelor's degree . 🖥️ Skills: Strong interpersonal and communication skills. Benefits: 📅 Work Schedule: Alternate Saturdays Off 🏦 Holidays: As per ICICI Bank Holiday Schedule 📈 Growth Opportunities: Exposure to multiple HR functions, career development programs, and a dynamic work environment.

Responsible for planning & scheduling market visits for lead generation. Meeting sales targets of multiple payments solutions such as QR code, EDC/card swipe machine, point of sales software, insurance and other financial products. "Deployment of products and articulation of benefits & best practices at client locations. Ensuring customer satisfaction leading to higher sales conversions and retention." Gathering consistent feedback from market for existing offerings and insights on competitor moves as feedback for product enhancements. Enable digital payments at unorganised retailers by on-boarding new retailers & make them understand the complete payments acceptance process and its benefits. Visit existing merchant and resolve if merchant having any issue. 0-1 Years of relevant experience from Telecom, banking, Retail, Wallet , E commerce, Any other sales. Fresher candidates with good sales acumen are welcome for the profile.

Job Summary: The Recruitment Officer manages the full recruitment cycle, from Sourcing to onboarding. This includes sourcing, screening, interviewing, and placing candidates to meet the organization's staffing needs. The role also involves building and maintaining strong relationships with hiring managers and ensuring a positive candidate experience throughout the recruitment process. About Iprocess Started in 2005, i-Process Services (India) Private Ltd. was set up to provide staffing solutions services for some of India’s top financial institutions. i-Process is a fully owned subsidiary of ICICI Bank Ltd and provides workforce solutions to ICICI Bank. Over its 20-year journey, the company has grown from strength to strength, establishing a wide network of offices across the country. With an employee strength of more than 25,000 across India, the company’s reach and expertise to provide end-to-end recruitment solutions, is truly unmatched. A complete technology eco-system, with creative engagement and retention strategies, ensures that clients get maximum value for their requirements. Key Responsibilities: Recruitment Strategy & Planning: Collaborate with hiring managers to understand recruitment needs, job requirements, and position specifications. Sourcing Candidates: Use various sourcing channels (Campus/NGO/Job fairs, referrals, networking, etc.) to attract and build a pipeline of qualified candidates. Screening & Interviewing: Review resumes and applications, conduct initial phone screenings, and coordinate in-person or virtual interviews with hiring managers. Candidate Management: Manage the candidate experience from initial contact through to offer stage, ensuring clear communication and a smooth process. Offer Negotiation & Hiring: Make job offers, negotiate compensation, and ensure all required paperwork is completed accurately. Onboarding: Coordinate with HR to ensure smooth onboarding and integration of new hires. Database Management & Reporting: Maintain accurate records of applicants and recruitment activities. Generate reports on recruitment metrics such as time-to-hire, cost-per-hire, etc. Employer Branding: Promote the company’s culture and values to potential candidates, ensuring alignment with the organization’s brand and mission. Required Skills & Qualifications: 🎓 Education: Bachelor's degree . 🖥️ Skills: Strong interpersonal and communication skills. Benefits: 📅 Work Schedule: Alternate Saturdays Off 🏦 Holidays: As per ICICI Bank Holiday Schedule 📈 Growth Opportunities: Exposure to multiple HR functions, career development programs, and a dynamic work environment.

We’re looking for a results-driven Digital Marketing Executive to join our team and drive brand visibility, online engagement, and sales. This role requires a blend of creativity, analytics, and strong execution skills to support and grow our digital presence across platforms. Key Responsibilities: Content & Social Media Develop and manage content calendars for Instagram, YouTube, and other platforms Work closely with the creative team to plan reels, posts, and campaigns Write engaging copy for social media, website, newsletters, and promotional material Monitor trends and suggest content ideas relevant to our audience and industry Performance Marketing & Strategy Plan and run paid campaigns (Instagram/Facebook/Google) to generate leads and sales Track and analyze ad performance, optimize for best results Monitor website traffic, engagement metrics, and conversion rates Coordinate influencer marketing and brand collaborations Community & CRM Respond to DMs, comments, and queries in a brand-aligned tone Manage email campaigns and WhatsApp broadcast lists Assist in building a loyal digital community and improving customer retention Desired Skills & Qualifications: Strong understanding of Instagram and Meta Ads Manager Hands-on experience with Canva, analytics tools, and scheduling platforms Excellent writing and communication skills Ability to ideate creatively and execute independently Prior experience in a D2C brand or creative startup is a bonus What You’ll Gain: Opportunity to work with a vibrant brand in the ethnic lifestyle & gifting space Creative freedom and exposure to real-time campaign results A platform to build and experiment with fresh digital strategies Competitive pay and room for growth

Title: HR Manager / HR Head Experience Required: 8+ years Industry: Pharma / Manufacturing Location: Turbhe, Navi Mumbai Department: Human Resources Reporting To: Director / Senior Management Job Summary: We are seeking a seasoned HR Manager / HR Head with a strong background in both HR and administrative functions, particularly within the Pharma or Manufacturing industry. The ideal candidate will have extensive experience in contract hiring, managing blue-collar workforce, ensuring statutory compliance, and leading HR initiatives that align with business goals. You will also lead a team of 2 junior HR professionals and act as a key liaison between management and employees. Key Responsibilities: HR Operations & Strategy ● Oversee end-to-end HR functions across the employee lifecycle. ● Implement and manage Performance Management Systems (PMS). ● Drive employee engagement and retention strategies. ● Act as a cultural ambassador and ensure a healthy work environment. ● Handle grievance redressal and ensure a transparent HR framework. Recruitment & Contract Hiring ● Manage hiring for both white-collar and blue-collar roles. ● Coordinate with contract staffing agencies and monitor contract labor compliance. ● Onboard and offboard employees in alignment with policy frameworks.Compensation & Payroll Management Oversee and ensure accurate, timely, and compliant processing of payroll for all employees. • Collaborate with Finance to align payroll processes with statutory requirements and company policies. • Supervise payroll staff or vendors, ensuring adherence to deadlines and confidentiality protocols. • Manage employee benefits administration, including statutory contributions (PF, ESI, gratuity), bonuses, and incentiv• Address payroll-related queries and discrepancies, ensuring swift resolution and employee satisfaction. • Keep up-to-date with labor laws and tax regulations impacting payroll, implementing changes as necessary. Statutory Compliance & Legal ● Ensure 100% compliance with labour laws, ESIC, PF, Factories Act, etc. ● Factory rules and regulations ● Maintain liaison with government authorities and stay updated with evolving regulations. Admin Responsibilities ● Oversee day-to-day administrative activities including facility management. ● Ensure workplace safety, hygiene, and general upkeep. ● Coordinate logistics for employee events, engagement, and compliance inspections. Team Leadership ● Manage and mentor a team of 2 junior HR executives. ● Delegate tasks effectively and ensure timely execution of HR functions. ● Collaborate closely with senior leadership for HR strategy alignment. Key Skills & Competencies: ● Strong interpersonal and communication skills. ● In-depth understanding of labour laws, contract staffing, and statutory compliances. ● Leadership and team management skills. ● Adaptable, dependable, and culturally aligned.● Ability to manage multiple priorities with strong execution discipline. Qualifications: ● Bachelor's/Master’s degree in HR, Business Administration, or related field. ● Minimum 8 years of experience in HR & Admin roles, preferably in Pharma/Manufacturing industries

Process: ( US banking process) Job location: Thane / Malad Shift: Rotational shift Wk off: 2 rotational off Quality: Cluster 2/ 1 Salary: 1 year exp - upto 35k Qual : HSC and Graduate with 1 year exp mandate Age: upto 49 Rounds: Reg- Amcat / HR/ VNA / Ops Boundary: * Ambernath to dadar / no Ambivali /no klayan east /no shahad/ Diva only - 1.5km * Wadala to kharghar - sector 35 * Dadar to Vasai RETENTION BONUS * After completion of 1 year - 1.3 lpa * Need 85% attendance compulsory * No compliance issue will consider Candidates should have fluent communication in english

Position Title Engineer – Project Management Function/Group Supply Chain, Engineering Solutions Location Powai, Mumbai Shift Timing 1:30 PM – 10:30 PM IST Role Reports to Senior Manager/Manager – Engineering Solutions Remote/Hybrid/in-Office Hybrid About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. Job Overview Function Overview The GIC Supply Chain team manages end-to-end operations, encompassing planning, sourcing, manufacturing, logistics, and analytics. They strategically plan to meet market demands, optimize sourcing, ensure efficient production, and oversee the seamless movement of goods from production to delivery. The team employs advanced analytics throughout these processes, fostering adaptability and operational excellence. This collaborative approach ensures a well-coordinated supply chain that aligns with both organizational goals and dynamic market conditions. For more details about the Function please visit this Link Purpose of the role Highly organized and detail-oriented Project Management professional to support our capital project team. The ideal candidate will assist in the planning, and tracking of capital projects, ensuring that all administrative aspects are managed efficiently. This role is crucial in facilitating communication, documentation, and coordination across various project stakeholders. Key Accountabilities Assist in the development and monitoring of project schedules, ensuring timely completion of milestones. Coordinate meetings, including scheduling, preparing agendas, and distributing meeting materials. Track project deliverables and deadlines and follow up on action items. Requisitions/P.O./Cost Tracking: Prepare, enter, and input project-related requisitions, P.O. Change Orders, bid tabulations and/or bid waivers. Establish, maintain, and manage administrative and documentation portions of the project budget and enter project budgets into tracking system. Financial: Chart project cash flow, audit invoices and payments to vendors/contractors, work with Capital Finance in project closings and assignment of asset values and asset numbers. Contract Management: Prepare bid packages as well as other standard contract forms. Maintain bid and Field Change Order tracking systems as needed. Document Management: Maintain a complete Project Workspace File of ongoing project documentation files, prepare, and maintain technical specifications on equipment, and assist site personnel in the management of field documents. Prepare documents for retention. Administrative Tasks: Prepare and coordinate project specific communications. Follow up with Vendors, Engineers, and Contractors as necessary to resolve issues. Participate on project teams. Some travel may be required as part of the project team. Minimum Qualifications Education – Full time Mechanical Engineering degree from an accredited university 1-3 Years of Green field Project Management experience Relevant experience in Engineering Contract or Construction Management. Must have excellent computer skills in a variety of applications (Experience in SAP, Auto Cad, Maximo, and Microsoft office preferred Preferred Qualifications PMP Certification Project Management Experience Strong team skills/collaboration. Demonstrated ability to efficiently organize workload and handle multiple projects simultaneously. Strong problem-solving skills and the ability to work independently and proactively on responsibilities. Critical attention to detail. Excellent oral and written communication skills Must Have Skills Mandatory hands-on capital project management experience in the Food or FMCG industry, including high-value and complex projects. Show more Show less

Department: US Staffing (US Healthcare) Work timings: 7:30 PM - 4:30 AM IST (Fixed Saturday & Sunday Week offs) Company LinkedIn URL - https://www.linkedin.com/company/protouch-staffing/ Official website: https://www.protouchstaffing.com/ WHO should apply? Competitive, money-driven individuals who want to win. Individuals that enjoy incentives, but realize that it takes time and effort to get there. People are committed and will trust the process, and do what it takes to be successful. Perks & Benefits Cab drop facility for women employees only (Upto 20 km radius). Comprehensive Health + Accidental + Life insurance. Best-in-industry Incentives (Quarterly & Annual). Learning & Development programs. Global exposure to Top Brand clients across various industries. Fast track career growth path for performers from Trainees to Senior managers. Recruiting Efforts Identify the client's business and define the position, Uncover the necessary knowledge, skills and abilities of the ideal candidate for the US Healthcare market. Assist with the design of a sourcing strategy to uncover both passive and active candidates through existing and new sources in order to maintain an effective pool of candidates. Target the most qualified candidates and screen resumes to identify potential matches for various positions such as Nurses, Physicians, Therapists and Allied Healthcare professional roles. Present opportunity to candidate and conduct in-depth interview to determine suitability and interest of candidate. Identify, evaluate, and summarize relevant technical experience, knowledge, hard and soft skills, and abilities in relation to job requirements. Negotiate salary/rate, resolve possible candidate concerns, obtain candidate commitment for the position and set expectations. Facilitate the candidate/client interview and prepare the candidate for the interview. Make business decisions that positively impact profitability. Sales Efforts Engage in business development activities throughout the day including building a pipeline of candidates and actively marketing candidates to new and existing clients. Utilize sales techniques to expand business through research, prospecting, and turning client inquiries into job requisitions. Generate viable, quality contract, contract to fee and direct hire orders from new and inactive accounts; track and move opportunities through the sales funnel. Qualifications Bachelor's Degree in comparable field preferred. An equivalent combination of education and experience can be considered. Prior internships or projects on Recruitment process, Market Research, Client coordination, Customer satisfaction, Lead generation, Customer retention are highly preferred. Having a good understanding of Sourcing tools, Job boards, LinkedIn RPS is a plus. Requirements that will be needed to be a part of this team: Strong computer skills (Outlook, Word, Excel - mostly). Ability to catch on to new things quickly - we work on several different technical positions at a time. You cannot be afraid to get on the phone (think "Wolf of Wall Street" with less swear words!) Self-Disciplined - you are running your own desk here. Management provides the tools you will need and some mentorship, but then gets out of your way. Welcome to Protouch (www.protouchstaffing.com) - Your Pathway to Perfect Staffing Protouch Staffing is a seasoned and success-driven staffing firm with more than 32 years of industry experience. Our mission is simple and our standards are high: we're working to discover and deliver top-notch talent in the healthcare industry. We believe it's our job to make it easy for healthcare professionals (clinical and non-clinical) to find new career opportunities and get back to what they love: making positive impacts on patients. Founded by nurses in 1989, our 'pro touch' means personalized attention. We aim to be a resource to both job seekers and healthcare organizations. Let us exceed your expectations! Show more Show less

Skill required: Analytics - Reporting Analytics Designation: Analytics and Modeling Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The Business Intelligence & Analytics (BI&A) function is part of CF Operations under Accenture Operations and is engaged in an ongoing program to support Markets and Services. BI&A team member is part of the team that provides operations support to Markets and Services leadership. He/she will be responsible for delivering data driven analytics to Business Operations leadership. The Analytics and Modeling Manager will be responsible to deliver analytics and drive Business Intelligence & Analytics offerings for Accenture Markets and Services. S/he will propose and execute an effective way to deliver that support through a combination of state-of-the-art business intelligence tools/ technologies and a team of highly motivated individuals. The person is required to focus on driving business analytics, business insights generation, stakeholder engagement, production management, team development, work management, quality reviews and ensuring progress around the deliverables while coordinating with respective parties. S/he will be key member of the business operations team supporting Markets/ Services. What are we looking for? QUALIFICATIONS Degrees, Certifications Any graduate degree (or equivalent) required, full time MBA from tier I or tier II preferred 12-15 years of post-education experience Significant experience in business operations, data analytics, program management, people management Good knowledge of advanced Excel and PowerPoint Good knowledge of analytics, business insights generation, data visualization tools like Power BI, Tableau, preferred TOP REQUIRED BEHAVIORS AND SKILLS Strong business operations and analytics experience Analytical skills: detects, analyzes and solves work problems Leadership and strategic thinking skills with executive presence Strong understanding of dashboards and scorecards for business review Strong project management skills Effective presentation and storytelling skills Leadership and strategic thinking skills Strong interpersonal communication and networking skills Good at working in an ambiguous environment and applying structured problem-solving skills Good at managing a network of senior stakeholders and driving change through influencing skills Must be customer centric with a passion for creating value to drive change Roles and Responsibilities: ACCOUNTABILITIES Answerable/Liable for success Business operations support to Markets/ Services including o Business Intelligence & Analytics to produce analytics across multiple dimensions of business - Finance, Sales, Talent, Quality, Delivery, external competition and others as needed by the Market/ Service leadership o Planning and forecast o Driving analytics o Leadership insights and reviews o Operational budgets o People Management RESPONSIBILITIES Tasks, functions, deliverables Performed Strategic leadership o Combine strong understanding of Accenture products with business acumen so as to produce insightful analysis o Identify areas of innovation in business analysis and remain state of the art in using latest analytical tools and visualization techniques/ methods to provide insights to business o Gain knowledge of Accenture’s business and proactively integrate changes into projects Team and work management o Innovate and deliver additional value to leadership through efficient, quality service and continuous improvement o Prioritize according to business stakeholder needs and requirements o Accountable for data accuracy, timeliness and overall quality of the work product o Act as a point of escalation for overall delivery o Ensure business continuity and pro-active management of delivery risks o Create backup as and when needed for the team members Innovation o Constantly innovating to stay ahead and remain state of art o Drive use of latest analytics tools to provide insights to business o Identify new visualization techniques and methods Stakeholder engagement o Understand the operational requirements of the leadership o Ability to drive change by working with various levels of stakeholders o Interface with finance and various central teams and maintain relationships o Find new ways or synergies for doing things People management o Build a highly skilled and engaged team o Lead a team including permanent and contractual resources. Responsible for career development and team management including, but not limited to, on-boarding, performance management, employee engagement, training and retention programs o Based on work demands, hire contractors/ loaned/ permanent resources o Manage day to day people issues and provide first level of people leadership and guidance o Assign work to team members based on skill set, availability and individual preferences and strengths o Upskill the resources as needed Any Graduation Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact. We are the worldwide leader in integrated risk and compliance management software and services. As a Manager of Customer Support, you will be responsible for the oversight of Customer Support Specialists dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. This position reports directly to the Associate Director, Customer Support. In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX’s award winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services. Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management. Come join our outstanding team of high energy, fun and customer centric professionals! What You’ll Get Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability. What You’ll Do Coach and develop a team of Customer Support Technicians to achieve key performance metrics Monitor metrics specific to team and team member performance Focus on 100% customer satisfaction and retention Ensure teams adhere to established processes to deliver a superior customer experience Serve as a point of escalation for customer issues Ensure teams deliver on key metrics Identify and implement enhancements to existing internal processes and procedures Coach and inspire staff with the goal of ongoing, individual improvement and retention What You’ll Need 4+ years of related customer-facing professional experience 1+ years of related successful leadership experience Ability to effectively manage multiple team members, prioritizing responsibilities, delegating tasks, managing escalations, team coaching and career development and tracking established KPIs to ensure customers are supported The ability to learn and assimilate new information quickly Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results The ability to execute against defined strategic initiatives with minimal management supervision High level of attention to detail, excellent follow through and reliability Ability to drive results through your job competencies of influence, strategic execution and talent development Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust Our Side Of The Deal We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team. The starting pay rate for this role is 2,330,000 INR per annum with 5% MBO. Shifts ending between 12:00 AM IST and 07:00 AM IST are eligible for a night shift differential of 500 INR/day. Pay progression based on your performance. We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information. We’re an equal opportunity employer, including all disability and veteran status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Show more Show less

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-3 Years in NBFCs/Banking. Show more Show less

Job Title: Sr. Territory Service Representative Function: Operation RCS Grade: N Reporting To: AM - Operation Location: SUH, Surat About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth. Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Service to the customer by Intact and timely Pickup and delivery of shipments (field work) Ensure connection of shipments picked up from own route Develop territory / route. Grow business with existing customers in the route Generating Sales lead Sharing Competition information. Self grooming and upgradation of product and operations knowledge People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers. Show more Show less

Job Title: Executive - Operation Function: Operation RCS Grade: N Reporting To: AM - Operation Location: SUH, Surat About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth. Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Follow-up with airline for timely upliftment & delivery of load (e.g. Flight timely departures and arrivals load offloading schedule working time, solve daily operational issues, follow up through on Airline site,) Manage inventory for load movement delivery and associated paperwork. Proactive, punctuality, discipline, time management and leadership Support hiring of new staff. Reviewing the performance of the hub. Monitoring all hub operation work inbound and out bound operation. Interaction with Vehicle vendor / airlines to solve their issues. Tracking of Vehicle & flight to maintain TAT. Handling First & Last mile operation to ensure to meet up to SQ. Developed and implemented the strategies to ensure operation efficiency and effectiveness. Monitored performance of staff against agreed target areas for improvement and provided constructive feedback. People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers. Show more Show less

Job Title: Executive - Operations Function: Operation RCS Grade: N Reporting To: Manager - Operations Location: Silvassa About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth. Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Centre Analyse load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers. Monitor daily loads and plan delivery and pick-up schedules accordingly. Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop. Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc. Monitor regulatory paperwork (e-waybill etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork. Ensure availability of sufficient vehicles for inbound / outbound operations Ensure safe handling of all shipments and report any damaged cases to the origin/ hub Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs) Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc. Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly. Conduct daily staff briefings, including communication regarding any operational changes, route changes etc Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally. Generate and maintain MIS related to the PDA/MPC billing. People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers. Show more Show less

Description VP, AI and Engineering Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®. Discover what our 29,000 employees, across 110 countries already know. WORK HERE MATTERS EVERYWHERE Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong. Job Responsibilities Job Summary: This role is responsible for leading the AI, software, data, and quality engineering organization. Accountable for delivering best in class AI, data, and applications used by thousands of users worldwide. The engineering organization will partner with digital and technology product teams to create solutions and value for customers, solutions that help accelerate medicines and vaccines development and enable patient access. The role drives and delivers AI-infused applications at scale that will support Syneos Health’s efficient growth. The engineering organization also develops technology products that supercharge internal capabilities across corporate functions. Builds and develops the engineering organization based in India and leads a network of engineering nodes in other locations around the world. Participates in customer meetings, conferences, and technology incubators with a focus on building relationships, tracking trends, and engaging with peers in the industry. As a senior digital and technology leader in India, the role is responsible for overseeing daily operations (technology and people) for the delivery team, technology development, and strategic growth of the company’s regional offices. This leadership role focuses on driving the implementation of global technology initiatives, ensuring operational alignment with global standards, and fostering a high-performance culture within the team. Plays a key role in talent management, project delivery, stakeholder communication, and driving innovation to support the company's global goals. Core Responsibilities Develop Best in Class and Cost Engineering Organization Attract, Develop, and Retain engineering talent across all disciplines including AI, software, data analytics, quality, testing, and agile facilitation. Manage and scale a team of technology professionals, ensuring the right mix of talent to meet business demands. Continuously upskill organization on new technologies in alignment with enterprise technology decisions. Manage strategic 3rd parties to access engineering talent and source capacity when internal capabilities are fully utilized. Assess maturity of organization, set path to implement best practices and standards for engineering disciplines, and lead communities of practice. Oversee and manage a High-Performing Technology Delivery Partner with digital and tech product leaders to understand priorities, manage demand, provide work estimates, and maintain product roadmaps. Staff engineering resources on product and project teams to deliver prioritized initiatives, ensuring utilization of organization. Deliver coding, configuration, and testing in product-centric and agile ways and measure performance quarterly across value, flow, and quality metrics. Where needed, staff and deliver projects. Drive Devops, Dataops, and MLops platforms and engineering productivity, AI automation, automated code and test, in partnership with Core Technology. Regional Tech Leadership: Lead and manage the day-to-day operations of the site-based team, ensuring alignment with the global strategic objectives. Provide site leadership across technology projects end to end, including software development, product delivery, infrastructure management, and IT services. Monitor industry trends, emerging technologies, and best practices to ensure the site remains competitive and innovative. Foster a culture of collaboration, innovation, and continuous improvement within the site. Build, mentor, and inspire a high-performing team, ensuring the growth and development of employees. Drive employee engagement and retention initiatives to ensure a motivated and committed workforce. Partner with HR and Talent Acquisition in support of these initiatives for an engaged and sought after employee experience. Stakeholder Communication: Maintain strong relationships with key stakeholders in the CDIO LT, including senior leadership, product, and engineering teams. Provide regular updates on performance, delivery progress, risks, and opportunities to CDIO executives. Act as a cultural ambassador, ensuring that the team’s work aligns with the company’s global vision and values. Risk Management and Compliance: Ensure the organization complies with relevant legal, regulatory, and company policies. Identify risks related to technology, operations, and talent management, and implement mitigation strategies. Innovation and Continuous Improvement: Promote and drive innovation within the team, encouraging the use of new technologies and approaches. Continuously assess and improve site processes to enhance efficiency, reduce costs, and drive value. Qualifications Experience in technology or operations leadership roles, with experience managing a tech team in a region or a similar market. Experience leading a pharma services technology organization (CRO, professional services, biotech/biopharma, and healthcare technology) focused on life sciences. Proven track record in leading cross-functional teams and delivering complex end to end technology projects at a global scale. Experience leveraging data, analytics, and AI to develop new products and services. Ability to transform legacy technology and digital teams into a highly efficient, disciplined, delivery-oriented organization with strong alignment to business strategy. Experience managing both technical and operational aspects of a global business, particularly with teams in different geographic locations. P&L experience is a plus. Proven experience to lead a high-performing team as well as attracting talent for a continuous cycle of diversity of thought tied to employee growth and business objectives being met. Experience leading a technology organization providing both product development and SaaS Software solutions for a broad range of technologies such as Python, Java, Apex, Databricks, Workday, Oracle Fusion, ServiceNow, SalesForce, Veeva CRM, Veeva Vault Clinical, as well as cloud and analytical services provided by Microsoft Azure, AWS, Oracle OCI is preferred. Strong leadership and team-building abilities. Excellent communication and interpersonal skills, with the ability to effectively interact with senior management, technical teams, and global stakeholders. Deep understanding of modern software, AI, and data development methodologies, including Agile methodologies, devops, dataops, and MLops. Proficiency in technology management, project delivery, and risk mitigation. Strong business acumen, including the ability to manage budgets, resources, and operational performance. Strong problem-solving skills and a proactive approach to resolving challenges. Ability to work in a fast-paced, dynamic environment. Experience in a global or multi-site organization is highly desirable. Get to know Syneos Health Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health. http://www.syneoshealth.com Additional Information Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job. Show more Show less

Job Summary: Client is looking for Data Science Consultant and this is remote position from India. Experience: Data science experience in retail setting, developing customer retention rates, recommendations algorithms, customer lifetime value, churn prediction RFM, and pricing sensitivity models. Python SQL Snowflake Show more Show less