11604 Retention Jobs - Page 4

Min. 3 to 5 years experience Surat (GJ), India About Us At OptimumBrew, we are a team of listeners, problem-solvers, and digital marketing experts driven by data and fueled by innovation. With a crew of 10+ certified digital marketing professionals, we believe in a process-driven, adaptive, and human-first approach. We value both professional and personal growth, and we’re committed to creating a collaborative, fulfilling work environment. Job Description We are looking for a performance-driven PPC Executive with proven expertise in Google Ads (Mobile App Campaigns). You will own the User Acquisition (UA) strategy across Google Ads, leveraging automation and AI tools to drive scalable and cost-effective mobile app installs. This role is ideal for someone who is data-led, highly analytical, and understands the nuances of mobile user behavior and event-based optimization. Primary Objectives Manage and optimize Google App Campaigns (UAC/ACe) for high-volume installs and in-app actions. Leverage bidding strategies like tCPI, tCPA, Maximize Conversions, and advanced automation tools. Integrate and optimize with platforms like Firebase, GA4, MMPs (AppsFlyer, Adjust). Use automation scripts, APIs, and AI-powered tools for creative testing and campaign efficiency. Handle budgets of $10,000+/month while maintaining strong ROAS and LTV:CPI ratios. Roles & Responsibilities Plan, launch, manage, and scale Google App Campaigns across Search, Display, YouTube, and Play Store. Optimize campaigns for installs, in-app events, retention, CPA, ROAS, and LTV. Build and manage campaign automation using Google Ads Scripts, API, and AI tools. Continuously A/B test creatives (video, static, HTML5), keyword clusters, and bidding strategies. Collaborate with analytics and product teams to ensure accurate tracking via Firebase, GTM, GA4, and SDKs. Use AI tools (e.g., ChatGPT, Midjourney, AdCreative.ai, Copy.ai) for creative development and performance insights. Monitor campaign health using LTV:CPI ratios, churn prediction, and event-based ROAS. Build and manage reports in Looker Studio, Google Sheets, Supermetrics, etc. Stay updated on platform changes, GAID deprecation, SKAN, and privacy-first UA trends. Technical Skills You Should Have Google Ads (UAC) – Setup & optimization Firebase & GA4 – Integration & event tracking MMPs (AppsFlyer, Adjust, Branch) – Attribution & reporting GTM, SDKs, Pixels – Conversion tracking Audience segmentation & targeting A/B Testing – Creatives (video, image, text) Data analysis – Excel, Google Ads Reports, Data Studio Bidding strategies – tCPA, tCPI, Max Conversions Google Ads Editor – Bulk operations Basic ASO knowledge – App store performance alignment Key Expertise Deep understanding of Google App Campaigns: creative requirements, bidding models, and in-app event optimization. Proficiency with tools like Google Ads Editor, Firebase, GA4, and app store analytics. Proven success scaling app campaigns with $10k+ budgets. Hands-on experience with automation tools, scripts, APIs, and AI platforms. Qualification Bachelor’s Degree in Computer Science or Computer Engineering, B.Tech (CSE/ IT),BCA, MCA. Graduate in any field Experience 3–5 years of proven experience managing Google App Campaigns with strong performance metrics Benefits 22 Paid Leaves 5 Days Working Good Company Culture Health Insurance Life Insurance Pension Scheme Statutory Benefits (PF & ESIC) Salary on time Yearly Picnic Annual Sports Day Monthly Events Festival Celebrations Call to Recruiter : +91 7984453687

About Us We are a prominent player in the research and financial advisory industry, known for delivering actionable insights by turning real-time market data into strategic decisions. Our expertise spans across FOREX, COMEX, and INDICES, where we provide our clients with accurate signals and timely recommendations through all major digital channels. Our commitment is to empower clients with the right knowledge to navigate and succeed in the dynamic world of financial markets. Position: Sales Associate 📍 Location: Indore (On-site) 🕒 Type: Full-time 💼 Experience: Minimum 1 year What You’ll Be Doing We’re in search of a passionate and energetic Inside Sales Executive to be part of our growing team in Indore. You’ll be at the forefront of client interaction—identifying potential prospects, nurturing leads, and building long-term client relationships. If you're someone who thrives on targets and enjoys communicating with people, this role is for you. Your Day-to-Day Responsibilities: Handle client communication through phone calls and live chat support. Proactively manage and build strong relationships with both new and existing clients. Maintain consistent follow-ups to convert leads and keep the sales funnel active. Discover potential sales opportunities and work towards revenue goals. Gather and interpret market feedback to anticipate client needs and challenges. Work closely with cross-functional teams to deliver exceptional client service and retention. What We’re Looking For A Bachelor’s degree in any discipline. Excellent communication skills—both spoken and written. Strong persuasion, interpersonal, and relationship-building abilities. A sharp eye for detail and a problem-solving mindset. Capability to work efficiently in a fast-moving, data-driven environment. Well-organized with strong time management and multitasking skills. Show more Show less

Principal Product Manager Noida, Uttar Pradesh, India Date posted Jun 16, 2025 Job number 1832295 Work site Microsoft on-site only Travel 0-25 % Role type Individual Contributor Profession Product Management Discipline Product Management Employment type Full-Time Overview The E+D Growth Team's role is to help grow our user and customer base so we can fulfill Microsoft's mission of empowering every person and organization on the planet to achieve more. We do this through Product-Led Growth motions that we develop, facilitate, and partner with teams throughout Microsoft to deliver so we can bring more of Microsoft's software - across Microsoft 365, Windows, and elsewhere - to more users and convert those users into customers. We work with every segment of the market including consumers and businesses of all sizes, helping to facilitate improved engagement, retention, and acquisition for the wide array of products inside of the Experiences and Devices organization. Lead the next wave of growth for Microsoft's most transformative products. We are looking for an experienced, strategic, and customer-obsessed Principal Product Manager to drive Copilot and M365 subscription growth across the Microsoft ecosystem. As part of the E+D Growth team, you will help define and deliver our Product-Led Growth (PLG) strategy across Windows, Office, and beyond — crafting magical, AI-powered experiences that hundreds of millions of people rely on every day. Our team lives at the intersection of product innovation, experimentation, and business impact. We are builders, explorers, and connectors — and we are looking for a like-minded PM who thrives on driving big ideas from spark to scale. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development OR equivalent experience. Experience managing cross-functional and/or cross-team projects. Expertise in Product-Led Growth (PLG) methodologies: hypothesis-driven development, experimentation frameworks, data-informed decision-making. A strong track record of leading product strategies and shipping experiences that deliver measurable growth and customer impact at a global scale. Deep experience working in cross-functional environments and influencing outcomes across diverse teams and senior stakeholders. A learning mindset: fluent in using qualitative and quantitative insights to frame hypotheses, drive experiments, and iterate at speed. Executive communication skills: you know how to connect the dots between product investments, customer needs, and business outcomes. Passion for building not just great products, but also great team culture — where collaboration, inclusion, and continuous improvement are core. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Exceptional skills in influencing and aligning diverse stakeholders across engineering, design, marketing, research, and business disciplines. Ability to think strategically while diving deep into details — you can balance big-picture vision with day-to-day execution. Experience working with AI/ML-powered experiences, platform services, or large-scale subscription businesses is a plus. Passion for customer-centric innovation, operational excellence, and building inclusive, high-performance team cultures. #ExDGrowth #IDCMicrosoft #DPG Responsibilities Define and lead the PLG strategy to drive deep adoption of Copilot and M365 experiences across Microsoft products. Champion customer-driven thinking and experimentation practices that unlock growth. Partner across disciplines (design, engineering, research, marketing, business) to deliver end-to-end experiences that delight users and move the business. Lead initiatives that bridge technical innovation with user value, delivering holistic improvements across multiple customer touchpoints. Use data, insights, and storytelling to align stakeholders, inspire teams, and make bold, high-quality decisions. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Title: Head of the Institute (HOI) Department: Sales & Operations Reports To: Regional Manager (RM) Position Summary: The Head of the Institute (HOI) is responsible for managing the institute as an independent profit center, driving revenue growth, ensuring academic excellence, and leading a high-performing team. This role involves strategic planning, operational oversight, and business development to meet sales targets, enhance student satisfaction, and maintain operational efficiency. Key Responsibilities: Strategic & Business Development  Manage the institute as a standalone profit center, meeting or exceeding sales revenue and profit targets.  Develop and execute sales and marketing strategies to achieve admission targets.  Identify and secure corporate, institutional, and partnership opportunities (e.g., tie-ups with colleges, schools, and educational centers).  Implement revenue-generating activities and business growth strategies.  Manage staff attrition, aiming to keep turnover below 2% annually. Academic & Operational Excellence as a Team leader  Oversee admission procedures, student induction, and batch formation.  Plan, implement, and monitor class schedules, teaching timetables, and academic standards.  Ensure high-quality education delivery and student satisfaction.  Monitor staff performance, maintain discipline, and promote a culture of continuous improvement. Financial Management  Manage cash flows, receivables, and payables to ensure financial stability.  Monitor budget performance and implement cost-control measures.  Provide regular financial and operational reports to the Regional Manager  Marketing & Branding  Plan and execute marketing campaigns, events, and promotional activities in collaboration with the corporate marketing team.  Enhance the institute’s visibility through local advertising and strategic partnerships & Social Media ( Facebook, Instagram) Etc  Track and analyze market trends, competitor activities, and industry developments. Administrative & Compliance  Ensure compliance with Standard Operating Procedures (SOPs) and institutional policies.  Maintain accurate records, databases, and documentation.  Oversee institute cleanliness, hygiene, and overall facility management.  Regularly review sales strategies and provide actionable insights to the team.  Monitor operational capacity and optimize resource utilization.  Conduct staff reviews, identify talent, and support career development plans. Additional Responsibilities:  Handle special assignments as directed by the Head of Operations and Management.  Ensure compliance with legal, regulatory, and quality standards.  Foster a positive, engaging, and motivating work environment. Qualifications & Skills:  Bachelors or Master’s degree in Business Administration, Education, or a related field.  Proven leadership experience in educational management, sales, or operations.  Strong business acumen with a track record of driving revenue growth.  Excellent communication, negotiation, and interpersonal skills.  Ability to manage budgets, analyze data, and implement strategic initiatives.  Proficiency in MS Office and familiarity with educational management software. Key Performance Indicators (KPIs):  Revenue and profit targets achieved  Admission and student retention rates  Staff performance and attrition rate.  Customer (student) satisfaction scores  Operational efficiency and cost management Job Type: Full-time Pay: ₹10,177.39 - ₹36,856.95 per month Benefits: Paid sick time Schedule: Day shift Work Location: In person

Department Operations and Service Delivery Job posted on Jun 16, 2025 Employee Type FTE Experience range (Years) 8 years - 16 years Provide expert-level support and troubleshooting for all backup-related issues within the EMC Networker environment. Design, configure, and implement backup solutions for large-scale environments using EMC Networker and other related technologies. Lead the analysis and resolution of complex backup failures, performance issues, and storage-related problems. Collaborate with cross-functional teams to integrate backup solutions with critical business applications, databases, and virtual environments. Maintain and upgrade EMC Networker backup environments, ensuring adherence to best practices and industry standards. Develop and enforce backup policies, including data retention, security, and disaster recovery processes. Oversee and optimize backup operations, ensuring that SLAs and performance benchmarks are consistently met. Implement backup automation, scheduling, and monitoring to increase efficiency and reduce human error. Conduct root cause analysis for backup failures and implement preventive measures. Create and deliver training sessions for junior and mid-level backup resources (L2). Provide leadership in testing and implementing disaster recovery plans and conducting regular recovery drills. Manage the integration of cloud-based backup solutions with on-premises infrastructure (AWS, Azure, etc.). Ensure high availability of backup infrastructure, coordinating with storage, network, and security teams for seamless operations. Assist in the development of backup and restore documentation, as well as troubleshooting guides and best practice manuals. Strong knowledge of backup architectures, disaster recovery solutions, and data protection strategies in large-scale environments. Qualification- Any Graduate, Certification Preferred Job Location - Pune Experience - 8 years plus

About the Role: We are looking for a hands-on, customer-obsessed relationship lead to anchor our client servicing function as we scale nationally. You’ll be the face of our company to our most important dealers, distributors, and partners — and the internal escalation head for any customer-facing issues. You’ll lead our team of Customer Relationship Managers (CRMs), own key accounts, and help structure this function into a scalable, efficient, and revenue-positive engine. At present, most customer engagement happens through dedicated WhatsApp groups, but over the next 3–6 months, we will be rolling out customer-facing digital portals to streamline processes, access, and support. You will help shape and guide this transformation. What You Will Do: Key Relationship Ownership Be the primary point of contact for high-value customers and key accounts Personally handle high-stakes conversations, escalations, or service issues Build long-term relationships that are rooted in trust, responsiveness, and real support CRM Team Leadership Lead a team of Customer Relationship Managers, mentoring them on tone, service, follow-up, and coordination Set internal SLAs and ensure the team adheres to clear, proactive communication norms Monitor daily activities and intervene when needed on escalations or important accounts Cross-Team Coordination Liaise with dispatch, sales, 3D/media, operations, and inventory to fulfill customer needs Ensure all collaterals, display kits, sample kits, training materials, and visuals are provided on time Be the internal voice of the customer — help identify gaps, inefficiencies, or product issues Revenue & Retention Focus Help drive repeat business by nurturing strong client relationships Support the sales team in payment follow-ups, by leveraging goodwill and service quality Track and improve customer satisfaction and engagement across key regions Process Improvement & Digital Evolution Assist in structuring CRM workflows for scale (especially across 100s of WhatsApp groups) Contribute to the design of our customer portal rollout: what they need, how they use it Maintain records of service history, issues, resolutions, and feedback — even in semi manual stages Lead the adoption of CRM tools and dashboards when the time comes Who You Should Be 8–15 years of experience in client servicing, account management, or CRM leadership Prior experience in building or leading client teams at a growing company, SME, or family business (preferred) Strong Hindi + English communication required — must be articulate and professional Emotionally mature and capable of balancing urgency with empathy Not afraid to be hands-on, pick up the phone, or lead from the front Comfortable leading a small team and managing complex internal coordination Excited by the idea of building something new, not just maintaining what exists Familiar with the distribution, building materials, or B2B servicing space (preferred) What’s In It for You Be part of a fast-growing company in a pivotal, high-visibility function Work directly with the founder and management team Build and own a function from the ground up — with clear autonomy and impact Strong growth potential into a national leadership role as the CRM team expands Join a purpose-driven brand reshaping how interior materials are sold and supported in India Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 19/06/2025 Expected Start Date: 17/06/2025

Job Requirements Job Requirements Role/Job Title: Branch Operations and Service Manager Function/Department: Rural Banking Job Purpose The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank. Responsibilities Roles & Responsibilities: Manage a team of customer service managers in charge of the inbound channel and correspondence branches. Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Ownership of customers issues and ensure proactive resolutions of the same. Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry’s developments and apply best practices to areas of improvement. Develop service procedures, policies and standards. Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions. Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment. Adherence to and manage the approved budget. Maintaining an orderly workflow according to priorities. Regulate resources and utilize assets to achieve qualitative and quantitative targets. Enhancing service quality and the level of customer focus in the organization. Leverage in-house synergies through collaboration with internal stakeholders. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management. Experience: 4+ years’ experience into Customer Service. Show more Show less

We Are Hiring!! Company Description Link-K Insurance TPA Private Limited is a company focused on delivering AI-enabled digital solutions for insurance services with speed and accuracy. The company prioritizes meeting customer expectations with empathy and has a dedicated customer service team available for assistance. Role Description We are seeking a dynamic Vice President of Business Development to lead client acquisition, strategic partnerships, and customer retention initiatives. This Chennai-based, full-time role involves driving revenue growth through market expansion, insurer engagement, and high-level client relationship management. The VP will oversee sales planning, performance tracking, and pipeline management to meet annual targets. The role also includes preparing strategic business plans, leading negotiations, and representing the organization at key industry forums. Cross-functional collaboration with operations and IT is essential to align offerings with client expectations. Qualifications Proven experience in business development, client acquisition, and retention, preferably in the Insurance/TPA sector Strong skills in strategic planning, sales leadership, and contract negotiation Excellent relationship management abilities with insurers, brokers, and large corporate clients Data-driven decision-making capabilities and experience in preparing AOPs and review presentations Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred. Requirements: Role : Business Development Industry : Health Insurance & TPA Experience : 5 to 7 Years Location : Chennai Work Mode: Work from office If you're a strategic, relationship-driven leader with a strong background in business development and a passion for driving growth and client success, we’d love to hear from you! Send your resume to careers@linkktpa.com or apply directly via LinkedIn. Tag someone who might be a great fit! #BusinessDevelopment #InsuranceJobs #TPACareers #LeadershipOpportunity #StrategicGrowth #ClientSuccess #HealthInsurance #ChennaiJobs #NowHiring #InsuranceLeadership Show more Show less

Directly Drop Message on Whatapp no.-9522288231 for interview Address-plot no 39, 2nd fl;oor zone 1 mp nagar We are seeking a proactive and experienced HR Executive to oversee and manage the HR department’s operations. The HR Manager will play a crucial role in shaping our organizational culture, driving employee engagement, and ensuring compliance with HR policies and best practices. This role requires a strategic thinker who can balance the needs of the organization with those of employees. Key Responsibilities : Recruitment & Onboarding : Oversee the recruitment process including posting job openings, interviewing, and hiring employees. Design and implement an effective onboarding program to ensure smooth integration of new hires. Employee Relations : Address employee concerns, grievances, and conflicts in a timely and professional manner. Develop and maintain a positive work environment by fostering strong employee relations. Performance Management : Implement performance management systems and ensure regular employee evaluations. Provide guidance to department managers on performance appraisals, feedback, and employee development. Training & Development : Identify training needs and coordinate relevant programs to enhance employee skills and productivity. Ensure that training initiatives are aligned with organizational goals. Compensation & Benefits : Develop and maintain competitive compensation structures and employee benefits programs. Oversee payroll processing and ensure timely and accurate payments. Compliance & Policy Implementation : Ensure compliance with labor laws, regulations, and company policies. Review and update HR policies regularly to meet legal requirements and organizational needs. Employee Engagement & Well-being : Drive employee engagement initiatives to improve retention and morale. Plan and implement wellness programs and initiatives that promote employee health and well-being. HR Analytics & Reporting : Track and analyze HR metrics to assess trends and make data-driven decisions. Provide reports to senior management on key HR initiatives and outcomes. HR Strategy : Collaborate with senior management to align HR strategies with business objectives. Implement initiatives that foster a high-performance culture and support business growth. Basic Admin Work contact- 9522288231....for more information Job Types: Full-time, Permanent Pay: Up to ₹15,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Education: Master's (Preferred) Experience: HR: 2 years (Required) Work Location: In person Expected Start Date: 17/06/2025

About Us Profit Pixel is a leading e-commerce marketing agency headquartered in Bangalore, India. We help low-profit online brands hit meaningful revenue milestones by lowering Customer Acquisition Cost (CAC) and boosting Lifetime Value (LTV). Our playbook combines data-driven paid-ads strategy, CRO, and retention marketing—delivered with radical transparency and 1-to-1 senior-expert support. Job Title Business Development Executive / Manager (3–7 years’ experience) Job Description We’re looking for a hunter-mentality Business Development pro who can open doors, build trust fast, and translate growth goals into paid engagements. You’ll own the full sales cycle—from prospecting D2C founders to closing retainers—while collaborating with our media-buying, creative, and tech teams to craft irresistible proposals. Success = new monthly recurring revenue and happy, long-term client relationships. Key Responsibilities Identify & qualify leads across LinkedIn, cold email, events, partner referrals, and offline networks. Run discovery calls to uncover pain points (CAC, ROAS, distribution bottlenecks). Develop tailored proposals & pitch decks in tandem with marketing + tech teams. Negotiate & close retainers, projects, and rev-share deals to hit quarterly targets. Nurture existing accounts —cross-sell new services, upsell larger scopes, prevent churn. Track pipeline & forecast in our CRM; report weekly wins, blockers, and revenue projections. Stay ahead of trends (TikTok Shop, omnichannel attribution, offline activations). Positions Profit Pixel as a strategic partner, not a vendor. Requirements 3–7 years of B2B sales / business-development experience in a digital-marketing or e-commerce agency. Proven hunter track record —you can cite specific deals, revenue numbers, and close rates. Deep familiarity with paid media (Meta, Google, Amazon), SEO, CRO, web dev, and how they impact online/offline sales. Bonus: understanding of offline distribution (modern trade, GT, marketplace 1P) and D2C supply chains. Superior communication, negotiation, and storytelling skills—both written and verbal. Comfortable with CRM tools , outbound tech (Apollo, Lemlist, Sales Navigator), and basic spreadsheet reporting. Bachelor’s degree preferred (final-year candidates with strong experience welcome). Willing to stretch to 50–60 hrs/week during end-of-quarter pushes. Relentless learner who thrives on feedback and rapid iteration. Please Refrain from Applying If You Have no direct agency-side sales experience . Prefer a purely inbound, order-taking role; this job requires proactive outreach. Shy away from revenue targets, rejection, or high-activity prospecting. Are unwilling to keep skills current in a fast-changing marketing landscape. Struggle with constructive feedback or cross-functional collaboration. (If none of these apply, keep reading…) Additional Perks Remote-first with flexible working hours. Competitive salary + uncapped performance commission . World-class sales & marketing training resources. Direct mentorship from Nishant (Founder) and senior growth leaders. Clear path to Business Development Lead as you smash targets. Ready to turn conversations into contracts and help bold D2C brands scale profitably? Apply with: A short note on your biggest closed deal (problem, solution, result). Your updated résumé + LinkedIn. Your earliest start date. All the best, Nishant Agrawal Founder, Profit Pixel Show more Show less

About the Company - At Swish, we’re redefining food delivery by combining speed, freshness, and delight. Our innovative platform ensures your favourite snacks and beverages arrive in just 10 minutes, transforming everyday cravings into exceptional moments. Backed by top investors like Accel and industry leaders, we’re a fast-growing early-stage startup on a mission to change how people experience food. About the Role - As a Growth Analyst at Swish, you’ll play a critical role in scaling our growth engine. You’ll dig deep into data to uncover insights, run experiments, and collaborate with marketing, product, and ops teams to drive business outcomes. If you thrive on solving problems, making data dance, and turning numbers into action - this role is for you. What You’ll Do - Retention Analytics: Understand user behavior, churn drivers and engagement loops to improve retention and repeat usage. Revenue & Performance Metrics: Track CAC, LTV, ROI and funnel performance to spot inefficiencies and uncover growth levers. Campaign Insights: Collaborate on lifecycle campaigns (email, push, in-app) and measure impact on conversions and reorders A/B Testing: Design experiments across product and marketing - from UX tweaks to offer strategies and drive data-backed decisions Cross-Team Collaboration: Work closely with growth, product and ops teams to drive high-impact initiatives Dashboards & Reporting: Build intuitive dashboards and reports to track KPIs and deliver insights to leadership What You’ll Need 2–5 years of experience in growth, marketing or business analytics (preferably in B2C startups or food/e-comm) Strong command over SQL, Excel/Sheets and any BI tool (Looker, Tableau, Power BI, etc.) Solid understanding of growth metrics - CAC, LTV, funnels, retention and experience with experimentation A structured problem-solver who can translate data into clear, actionable insights Strong communication skills - able to work across teams and present to leadership Nice to Have Experience in food delivery, q-commerce, or high-frequency B2C products Familiarity with paid marketing data - Google Ads, Meta, UAC, etc. Show more Show less

About Credgenics Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology. Job Summary We are looking for an experienced and proactive Customer Success Manager (CSM) to join our team at Credgenics. The CSM will act as the primary point of contact for our clients, ensuring their success with our platform and driving adoption, satisfaction, and retention. The ideal candidate will possess excellent relationship management skills, a customer-centric mindset, and a passion for solving problems using technology. Key Responsibilities: Customer Relationship Management: Act as the primary liaison between Credgenics and assigned clients, fostering trust and ensuring their satisfaction with our platform. Develop and maintain long-term relationships with key stakeholders across client organizations. Onboarding and Training: Facilitate seamless onboarding of new clients, ensuring they are set up for success with the Credgenics platform. Conduct training sessions to ensure clients understand and leverage the platform's features effectively. Adoption and Retention: Drive adoption of Credgenics solutions by understanding client goals and aligning them with product capabilities. Monitor client usage and proactively address any challenges or concerns. Upselling and Cross-Selling: Identify opportunities to expand the client’s use of the Credgenics platform, including introducing new features or services. Collaborate with the sales team to maximize revenue opportunities within existing accounts. Client Feedback and Advocacy: Act as the voice of the customer within Credgenics, providing feedback to product and development teams to enhance our offerings. Advocate for client needs and ensure their issues are resolved in a timely manner. Performance Monitoring: Analyze client success metrics (e.g., ROI, product adoption rates, etc.) and provide actionable insights to improve outcomes. Prepare and deliver periodic reviews to demonstrate the value delivered by Credgenics. Risk Mitigation: Proactively identify risks (e.g., dissatisfaction or reduced usage) and develop strategies to address them before they escalate. Qualifications and Skills: Educational Background : Bachelor’s degree in business, finance, technology, or a related field. Experience: 3+ years of experience in customer success, account management, or a similar client-facing role in SaaS, fintech, or technology sectors. Experience in the banking or NBFC space is a plus. Skills: Exceptional communication, interpersonal, and presentation skills. Strong problem-solving and conflict-resolution abilities. Analytical mindset with experience in using data to drive decisions. Proficiency in using CRM and customer success tools. Ability to manage multiple clients and priorities in a fast-paced environment. Why Join Credgenics? Be part of a rapidly growing SaaS organization revolutionizing debt collections. Work in a dynamic and collaborative environment with opportunities for career growth. Contribute to a meaningful mission that impacts financial institutions and their customers. Show more Show less

Summary Position Summary Job title: GITC Cloud Manager About At Deloitte, we do not offer you just a job, but a career in the highly sought-after risk Management field. We are one of the business leaders in the risk market. We work with a vision to make the world more prosperous, trustworthy, and safe. Deloitte’s clients, primarily based outside of India, are large, complex organizations that constantly evolve and innovate to build better products and services. In the process, they encounter various risks and the work we do to help them address these risks is increasingly important to their success—and to the strength of the economy and public security. By joining us, you will get to work with diverse teams of professionals who design, manage, and implement risk-centric solutions across a variety of domains. In the process, you will gain exposure to the risk-centric challenges faced in today’s world by organizations across a range of industry sectors and become subject matter experts in those areas. Work you’ll do As a Manager, you are expected to demonstrate integrity, values, principles, and work ethic and lead by example and make a positive contribution. You will : Lead and perform system evaluation and/or audit IT and business process as a part of SOX 404, SSAE 18 or ICFR assessment in accordance with PCAOB/AICPA guidance using Deloitte methodology for whole point Lead and cross-team on variety of consultative internal audit engagement utilizing subject matter specialists, including, but not limited to cloud, analytics, forensics, regulatory compliance, cyber, and IT team Demonstrate high level of understanding of internal and external client's business Determine client needs and expectations and participate in the development of the overall client service plan Play substantive/lead role in internal and external client relationship and communication Manage multiple assignments and demonstrate strong people management & networking skills Play substantive/lead role on projects including project planning, management, managing quality , economics, and billing Participate in proposal development efforts Assist in recruitment and retention of professionals Participate in team management, business planning, and training efforts Be accountable for technical knowledge development/enhancement and sustenance, as well as soft skill development/enhancement and sustenance for self and the team Required Skills Experience:8 and above years of relevant work experience, with industry focus a plus Strong orientation towards Technology Security, Internal control risk assessment, Operational, and IT auditing Experience with SOX, Internal Audit, and SSAE 18 (At least one of three) Experience of assessing and reviewing technology risks and controls over areas including access management, change management & computer operations for IT platforms (operating systems, databases, and network components) Cloud computing audit & risk management experiences Hands-on experience in evaluating Cloud Computing risks and controls. In-depth understanding of cloud computing terminology, cloud governance & risk management. Understanding of and experience in analyzing access security, Change management and operational controls across leading cloud service providers (AWS, Microsoft Azure, GCP, OCI, IBM Cloud, others) Experience on supporting internal/external security audits with significant cloud hosted scope, designing and building cloud compliance programs. Basic understanding of cloud native tools and deployment mechanisms. Exposure to any one industry—Financial Services; Technology, Media & Telecom; Life Sciences & Health Care; Energy & Resources; Consumer & Industrial Products Demonstrate MS office proficiency, problem solving & analytical skills, and strong verbal & written communication skills Ability to prioritize tasks, work on multiple assignments, manage ambiguity, and work independently or as part of a team with professionals at all levels Preferred Skills Big Four experience preferred Ability to work in global delivery mechanisms Qualification Bachelor’s degree MBA in Finance/Accounting/IT/Information security and or CA/CPA/CIA/CISA/CISSP Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 304698 Show more Show less

Job Title: Integrated Solutions Manager-Marketing Location: Kolkata About Springer Nature Group Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup About The Brand Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT About The Role This role sits within the Marketing Division and focuses on driving the growth of Altura , a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance. Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes: Communication skills: To effectively interact with customers and colleagues. Problem-solving skills: To address customer issues and improve processes. Customer focus: To understand customer needs and prioritize their satisfaction. Strategic thinking: To develop and implement retention strategies. Digital Skills: To be able to use and train customers on tech in teaching Attention to detail: To ensure accuracy and consistency in all aspects of the role. Collaboration: To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity : To identify and address customer issues, and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodations. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers Job Posting End Date: 14-07-2025 Show more Show less

Job Title Programme Manager Job Description Summary This role focuses on strategizing and overseeing program initiatives aligned with organizational goals, ensuring quality, performance, and budget efficiency. It involves managing cross-functional teams and projects, developing evaluation protocols, and driving improvements through data-driven insights and ROI monitoring. Key responsibilities include coordinating with analysts and stakeholders, mitigating risks, optimizing customer retention strategies, and implementing customer satisfaction metrics like NPS. Job Description Work closely with Data analysts, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives Manage program and project teams for optimal return on investment through cross-project initiatives Identify key requirements for cross-functional teams and external vendors Monitor ROI on initiatives being drive to enhance and retain revenue from the existing customer base Work with other program managers to identify risks and opportunities across multiple projects within the department Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders Manage the implementation of NPS at various touchpoints in the customer journey INCO: “Cushman & Wakefield” Show more Show less

Strategic Learning Leadership Design and implement a group-wide learning and development strategy that supports organizational goals and brand values. Align training programs with guest experience objectives, brand audits, and operational excellence. Lead the L&D agenda across multiple properties, customizing initiatives based on hotel-specific needs while maintaining consistency. Program Design & Delivery Develop property-level and corporate training modules in areas such as onboarding, guest service, leadership, compliance, and departmental skills. Roll out brand-mandated training programs and ensure property-wise adherence and documentation. Facilitate Train-the-Trainer (TTT) sessions and build L&D capability within each hotel. Talent & Leadership Development Identify high-potential talent and build structured development programs to support career progression and succession planning. Launch leadership academies, supervisory development tracks, and mentoring frameworks across the group. Monitoring & Evaluation Define KPIs for learning effectiveness (ROI, guest satisfaction impact, staff retention, audit scores). Conduct periodic Training Needs Analysis (TNA) with hotel HR and departmental leaders. Benchmark with industry best practices and innovate learning formats (e.g., blended learning, e-learning, mobile learning). Compliance & Reporting Ensure training compliance for statutory and brand audits (e.g., POSH, fire safety, FSSAI, data privacy, hygiene). Maintain central L&D dashboards, training calendars, and learning impact reports for senior management. Stakeholder Engagement Collaborate with General Managers, HR Business Partners, and Department Heads to integrate learning with business performance. Build partnerships with external vendors, training institutes, and certifying bodies. Show more Show less

About Company Founded in 2021, Graviti Properties is as a full spectrum real estate advisory and portfolio management company, offering a comprehensive range of services tailored to the needs of client. With a commitment to delivering ROI driven solutions. The company operates as a professional wealth manager, deeply understanding the unique requirements, perceptions, and both emotional and economic needs of its clientele, with a particular focus on High -Net -Worth Individuals (HNIs) and Ultra High Net. We are looking for a detail-oriented and proactive Collection & CRM Executive to manage client relationships, follow up on payments, and ensure timely collection of dues. The role involves client coordination, data management, and after-sales service to enhance client satisfaction and retention. Location - BKC/Wadala Responsibilities Collections: Follow up with clients for due and overdue payments via calls, emails, and visits if required. Maintain and update collection reports regularly. Coordinate with the accounts team for reconciliation of payments. Share payment reminders and ensure timely follow-ups. Address payment-related client queries professionally and promptly. Customer Relationship Management (CRM): Act as the primary point of contact for customers post-sale. Maintain accurate records of customer interactions, issues, and resolutions. Ensure customer satisfaction by resolving complaints and queries efficiently. Update CRM software with relevant data for communication tracking. Coordinate with internal departments (sales, accounts, legal) for smooth handovers and documentation. Key Skills & Requirements: Bachelor's degree in Business Administration, Commerce, or related field. 2–4 years of experience in real estate collections or CRM roles. Strong communication and interpersonal skills. Good knowledge of MS Excel and CRM software. Knowledge of real estate processes, documentation, and payment terms is a plus. Show more Show less

Business Development: Customer Relationship Management: Develop and maintain strong, long-term relationships with key client’s stakeholder in the Electric Vehicles and Battery OEMs through: 1. Understanding the customer’s organization and decision making process 2. Understands the customers’ business model and business environment as well as the competitive environment of the customer 3. Conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery Strategic Planning & Account Growth: 1. Conduct market research to understand industry trends, competitive landscape, and customer needs. 2. Develop and implement strategic account plans tailored to each key client, aligning with their business goals and objectives. 3. Identify opportunities for account growth and new business within existing key accounts, working to achieve sales targets and objectives Client Acquisition and Management: 1. Build and maintain relationships with key stakeholders, including manufacturers, suppliers, and regulatory bodies. 2. Develop proposals and negotiate contracts to secure new business and partnerships. 3. Lead negotiations and contract renewals with key clients, ensuring mutually beneficial terms and conditions 4. Monitor client satisfaction and address any issues or concerns promptly, ensuring a high level of customer satisfaction and retention Cross-Functional Collaboration: 1.Work closely with internal teams, including marketing, product development, and customer support, to deliver exceptional service and solutions to key clients. 2. Effectively hands over and transitions new business into operations to ensure that customer requirements and commitments are met Product and Service Development: 1. Work closely with R&D and operational teams to align business development efforts with product and service innovation. 2. Provide market feedback to help shape product offerings and service improvements. Reporting: 1. Monitors monthly performance (pipeline, wins, losses, RFP opportunities, consulting activities, financial related including Days Sales Outstanding and Credit) against set targets, and ensures immediate actions taken in case of deviations (incl. timely / accurate reporting) Qualifications: 1. MBA (Marketing) or Bachelor’s degree in Business Administration, Engineering 2. 10+ years of experience in business development, sales, or a related role within the Automotive or Automotive chemicals or Recycling industry, with a focus on battery value chain being highly desirable. 3. Strong understanding of the battery recycling process, industry regulations, and market dynamics. 4. Proven track record of successfully managing client relationships and closing deals. 5. Excellent communication, negotiation, and presentation skills. 6. Competitive in nature, will drive opportunities to a win 7. Willingness to travel as needed to meet with clients and attend industry events Show more Show less

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications. The Relationship Account Management team is focused on driving long-term partnerships with MongoDB’s mature customers, creating expansion & evangelism in the process. This team was established 10 months ago and continues to grow and scale with our expansion to APAC. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer centric approach at scale for our customers based in India. Individuals in the Relationship Account Manager (RAM) role have a passion for technology that delivers business outcomes and understand how to retain and grow clients through a focus on their success. In this role you will act as the primary point of contact for your customer base and leverage the MongoDB ecosystem to help drive expansion and retention of a customer portfolio. As a Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. Experience: 3+ years of quota- carrying Account Management or New Business sales experience; SaaS or technology background; demonstrated ability and interest in managing client relationships end-to-end; has held responsibility for clients with complex use cases and multiple stakeholders across renewal, upsell and expansion into new business units; excels at juggling competing priorities while executing on targets and KPIs We are looking to speak to candidates who are based in Bengaluru office for our hybrid working model. Our ideal candidate will have 5+ years of work experience, of which at least 3+ years of quota-carrying experience in Sales or Account Management, or similar customer-centric role with direct revenue responsibility A proven track record of hitting sales targets; this role will be responsible for expansion/upsell AND renewal/retention The ability to execute on activity and pipeline expectations and published standards of excellence Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role Demonstrated ability to articulate the value of a complex enterprise technology A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to work in a fast paced environment The acumen for leveraging tools and data sets to gain insight into your clients use of MongoDB An entrepreneurial mindset - this is a new team so you must thrive in a changeable, often ambiguous environment and enjoy contributing to building process, enablement and best practices High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Solutions Architects, Professional Services, Tech Services, Deal Strategy, Legal etc Prior exposure to database, cloud and infrastructure technology is a plus On a given day in this role you will Work as a strategic advisor to the customer — aligning not only to their MongoDB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy Proactively identify, qualify and nurture relationships within your accounts to expand stakeholder footprint and elevate MDB as a strategic partner Negotiate renewals and growth opportunities, execute MongoDB sales process to both protect and expand MongoDBs renewal base Execute on territory management & activity expectations, including ongoing tiering/prioritization of accounts, strategic account planning, and risk/deal reviews Own and deliver an accurate forecast of your business week over week; quarter over quarter Leverage data signals and proactive outreach to identify and address potential risk within your portfolio Partner closely with MongoDB executives, product managers, and leadership to achieve positive customer outcomes To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. *MongoDB is an equal opportunities employer.* Req ID -425381 Show more Show less

Experience Overall 5-6 years of experience. Minimum 2 years of experience in CRM Function Skills Expertise in CRM tools/marketing automation platforms (preferably Clevertap, MoEngage, WebEngage, or Salesforce Marketing Cloud) Strong operations management experience, with a proven ability to manage content and campaign operations for CRM. Basic aptitude of CRM backend, martech stack integration and database management Excellent organizational and project management skills, with the ability to manage multiple campaigns and stakeholders simultaneously. Data-driven mindset, with experience in campaign analysis and optimization. Collaborative, team-oriented approach with strong communication skills. Responsibilities Oversee the timely execution of engaging content for all CRM channels Implement, and optimize CRM campaigns across email, push notifications, in-app messages, and SMS, driving user engagement, retention, nurturing, and reactivation. Collaborate with product marketing, product development, sales, data analytics, and customer support teams to align CRM efforts with overall business objectives Understand the data flow in marketing automation tools, download extract and send weekly/monthly performance emailers Show more Show less

Client Services Associate I - India, Bangalore - Hybrid, Office-Based ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. We are currently seeking a Client Service Associate I to join our diverse and dynamic team. As a Client Service Associate I at ICON, you will play a pivotal role in delivering exceptional customer service, managing client relationships, and ensuring the smooth operation of client projects. What You Will Be Doing Acting as the client’s main point of contact throughout the lifetime of a Contract/Change Order drafting to execution, successful candidates must possess exceptional communication and customer service skills. Drafting project budgets/budget amendments, and Change Order documents. Assisting in the development and implementation of client service strategies to enhance customer satisfaction and retention. Collaborating with internal teams to ensure client needs are met and projects are executed effectively and efficiently. Providing administrative support, such as maintaining client records, preparing reports, and managing correspondence. Your profile Bachelor’s degree in Life Science, business administration, or a related field preferred. Previous experience in customer service, client relations, or a similar role is advantageous. Strong interpersonal and communication skills, with the ability to build and maintain positive relationships with clients and colleagues. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. Excellent working knowledge of MS Excel and MS Word. What ICON Can Offer You Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our Benefits Examples Include Various annual leave entitlements A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply Show more Show less

Job Title: Senior Customer Success Architect Location: Bangalore Department: Customer Success and Delivery Reports To: VP - Customer Success and Product Consulting About the Role: We are looking for a highly strategic and customer-obsessed Customer Success Architect to join our fast-growing SaaS company specializing in AI-driven personalization for retail and e-commerce. You will act as a trusted advisor to our clients, ensuring their success through effective onboarding, personalized strategy building, and optimization of product usage. Your core responsibility is to drive adoption, maximize business impact , and achieve 100% retention of our valued customers. Key Responsibilities: Lead seamless onboarding for enterprise retail/e-commerce customers on our personalization SaaS platform ensuring timely and quality deployments. Collaborate with client teams to understand business objectives, timelines, and technical requirements and map with Product capabilities, features and use cases Leverage best practices from other clients in similar space to drive higher impact from day 1. Provide consultative guidance on how to best leverage the platform for customer goals. Develop and execute customized personalization roadmaps aligned with customer KPIs and growth plans. Continuously analyse product usage data and recommend best practices to improve outcomes. Proactively monitor product engagement and drive initiatives that promote higher product adoption. Identify friction points in user journey and partner with cross-functional teams to eliminate barriers. Cultivate long-term, strategic relationships with key customer stakeholders. Act as the voice of the customer to influence and coordinate with internal teams (Product, Engineering, Marketing) on feature requests, feedback, and improvements. Collaborate with Account Managers to identify expansion opportunities. Deliver compelling product demos, QBRs, and optimization reviews and own Presales for upsell and cross sell opportunities in existing accounts Create customer-facing content such as implementation plans, success playbooks, and ROI reports. Educate and empower clients to become champions of the platform within their organization. Ideal Candidate Will Have: 10+ years of experience in Customer Success or client facing role, or Product Consulting within a SaaS or Retail/E-commerce environment. Presales experience to drive upsell and cross sell. Familiarity with Ecommerce products and Personalization use cases across industries. Excellent communication, data reporting using SQL/ Excel, storytelling, and presentation skills. Strong analytical mindset; comfort with interpreting usage data and defining ROI. Proven track record of driving adoption and 100% retention in high-value enterprise accounts. Empathy for customers and passion for delivering business value. Technical skills including Javascipt, APIs, feeds, Kibana for Product integration and debugging. Why Join Us? Work at the cutting edge of Real time Hyper Personalization Partner with the biggest brands in e-commerce Fast-paced, collaborative startup environment Make a measurable impact on customer success and product growth About Company : Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester. More at www.algonomy.com." Show more Show less

Who are we, and what do we do? ShareChat (https://sharechat.com/about) is India’s largest homegrown social media company, serving content in 15 Indic languages to 325+ million monthly active users across all its platforms, including Moj, India's leading homegrown short video app. We are the preferred platform for regional creators and backed by a global AI team driving innovation. With a diversified monetisation model spanning ads and livestreaming, we’ve built a profitable business while shaping the future of social media. What are we looking for? We are hiring a Tech Leader to lead the Live team — a mission-critical, cross-functional team responsible for one of our top revenue-generating products . This team powers real-time livestreaming, chatrooms and gamification for millions of users and creators. This role is ideal for a technically strong leader who can scale systems , mentor engineers , and collaborate across functions to drive measurable user and business outcomes. What You’ll Own? You will lead engineering for systems that power: Live Video Streaming – Low-latency, high-scale video with real-time user engagement Audio Chatrooms – Concurrent voice sessions with moderation and dynamic participation Real-Time Multiplayer Games – Embedded social games in live experiences Native Gamification Engines – Incentives like badges, streaks, and gifting leaderboards Live Notifications & Recording – High-reliability pipelines and persistent content capture What You’ll Do? Lead and mentor a team of 10 engineers; define growth paths, give feedback, and encourage technical ownership Hands-on coding and design reviews — lead by example and contribute to critical paths Drive the execution of high-quality software via rigorous SDLC practices and strong release hygiene Partner with Product, Design, and Business to ship impactful features that drive retention and monetisation Partner with senior architects to align on long-term platform vision and technical strategy Lead incident management by driving thorough root cause analysis, coordinating cross-team responses, and implementing preventive measures to enhance system reliability and minimise downtime. Drive resilient, high-availability architecture for real-time systems at massive scale Promote a culture of reliability, ownership, and continuous improvement What We’re Looking For? Proven experience in designing and developing large-scale, high-performance systems. Strong collaboration skills with a track record of working effectively with cross-functional stakeholders, including product, operations, and business teams. Deep understanding of modern technologies, architectures, and industry best practices, with a keen interest in staying up to date with advancements in the field. Bachelor's degree (B.Tech. or equivalent) in Computer Science, Engineering, or a related discipline. Strong problem-solving abilities and a results-oriented mindset, with a focus on delivering scalable and efficient solutions. Experience in leading or mentoring teams in a fast-paced, high-growth environment is a plus. 8-10 years of experience in product engineering. At least 1 year of people experience. Where will you be? Hybrid. [3 days in the Bangalore office] What's in it for you? At ShareChat, our values - Ownership, Speed, User Empathy, Integrity, and First Principles - are at the core of our ways of working. We believe in hiring top talent and grooming future leaders by providing a flexible environment to aid growth and development. We also offer several benefits to our employees, like ESOPs, remote working, monthly childcare allowance for women employees, insurance coverage, and more. Show more Show less

Responsibilities : • Develop and implement data-driven growth strategies to drive customer acquisition, conversion, and retention for our Direct-to-Consumer (D2C) business • Lead the planning, execution, and optimization of digital marketing campaigns across multiple channels, including paid media, SEO, email marketing, social media, and influencer marketing, to achieve revenue and ROI targets. • Conduct in-depth analysis of customer journey, conversion funnels, and user behavior to identify opportunities for optimization and growth • Collaborate with cross-functional teams, including product, marketing, sales, and operations, to align growth initiatives with overall business objectives and product roadmap • Implement and manage performance tracking and reporting systems to monitor key metrics, analyze campaign performance, and provide actionable insights to drive continuous improvement. • Lead A/B testing and experimentation initiatives to optimize landing pages, messaging, offers, and customer experiences to maximize conversion rates and revenue. • Stay updated on industry trends, best practices, and emerging technologies in D2C marketing and e-commerce, and incorporate new strategies and tactics to drive innovation and competitive advantage. • Identify and prioritize growth opportunities, including new market segments, product offerings, partnerships, and distribution channels, to expand the reach and impact of our D2C business. • Develop and maintain relationships with external partners, agencies, and influencers to drive collaboration and leverage resources for growth initiatives. • Lead and mentor a team of growth marketing professionals, providing guidance, coaching, and support to enhance skills, knowledge, and performance. Qualifications : • bachelor's degree in marketing, Business Administration, or a related field (master's degree preferred) • Minimum of 7-10 years of experience in growth marketing or direct-to-consumer (D2C) roles, preferably in consumer brands or e-commerce businesses. • Strong expertise in digital marketing tactics and technologies, including SEM, SEO, social media advertising, display advertising, email marketing, and affiliate marketing. • Proven experience in planning, executing, and optimizing digital marketing campaigns to achieve KPIs and ROI targets. • Excellent analytical skills, with the ability to analyze data, identify trends, and derive actionable insights to optimize campaign performance and drive business results. • Strong leadership and management abilities, with experience leading and mentoring cross-functional teams in a fast-paced and dynamic environment. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels of the organization. • Proficiency in digital marketing tools and platforms, including Google Ads, Facebook Ads Manager, Google Analytics, and marketing automation platforms. • Strategic thinking and problem-solving abilities, with the ability to develop innovative strategies and solutions to overcome challenges and capitalize on opportunities in the performance marketing landscape. This role offers an exciting opportunity for an experienced Senior Growth Manager to play a key role in driving growth and innovation in our Direct-to-Consumer (D2C) business. If you have a passion for growth marketing, e-commerce, and driving business results, we'd love to hear from you! Show more Show less

Introduction: Games24x7 is India’s leading and most valuable multi-gaming unicorn. We’re a full-stack gaming company, offering awesome game playing experiences to over 100 million players through our products - RummyCircle, India’s first and largest online rummy platform, My11Circle, the country’s fastest growing fantasy sports platform and our newest venture- Wowzy LudoRemix. A pioneer in the online skill gaming industry in India, Games24x7 was founded in 2006 when two New York University trained economists Bhavin Pandya, and Trivikraman Thampy met at the computer lab and discovered their shared passion for online games. We’ve always been a technology company at heart, and over the last decade and a half, we’ve built the organisation on a strong foundation of ‘the science of gaming’, leveraging behavioural science, artificial intelligence, and machine learning to provide immersive and hyper-personalised gaming experiences to each of our players. Backed by marquee investors including Tiger Global Management, The Raine Group, and Malabar Investment Advisors, Games24x7 is leading the charge in India’s gaming revolution, constantly innovating and offering novel entertainment to players! Our 800 passionate teammates create their magic from our offices in Mumbai, Bengaluru, New Delhi, Miami, and Philadelphia. For more information and career opportunities you may visit www.games24x7.com. About My11Circle.com Play Games24x7 Pvt. Ltd. operates India's fastest growing fantasy website, www.My11Circle.com, with more than 10 million players across two games. My11Circle offers the simplest online fantasy game in popular formats for free and for cash. The app offers an extremely secure playing environment with multiple payment options and a quick withdrawal system. Summary of Role Marketing Manager plays a critical role in supporting various marketing campaigns for acquisitions, conversions & retention. This role will offer immense insights and learning in the online entertainment space and skill gaming industry in India. You will learn and implement the most innovative marketing strategies and use the most cutting edge marketing tools to implement various campaigns. You will get to work on various aspects of consumer marketing. Data is the DNA of every team member at My11Circle.com. All departments perform rigorous data analysis to take day to day decisions at all stages of player life cycle right from acquisition to retention. MM will be contributing to all parts of the player’s life cycle on the site. MM will have to study the player life cycle and build an understanding of player behavior from all aspects. MM will support in executing multiple campaigns for driving acquisitions, conversions, revenue and retention. Responsibilities include : Self-Study • Spend time on website, play and get a first-hand understanding of how the website works. • Study market research data to build a broad understanding of a typical rummy player. • Analyze funnel data and understand the player movement on the website. Marketing Execution • Understand acquisition, conversion, and revenue and retention strategy. • Support in preparing and executing monthly marketing calendar for various campaigns. • Work with agencies to manage retention campaigns and hit monthly retention and revenue targets. • Perform extensive campaign analysis daily, weekly, monthly to find growth opportunities 1. Perform creative analysis 2. Funnel analysis 3 Take Full ownership for execution of various campaigns on revenue and retention. 4. Work with creative designers / web designers to ensure timely execution of campaigns. 5. Manage and own project timelines, creative quality, and content effectiveness. 6. Work with agency to co-ordinate the campaign content, creative delivery. 7 Create/Work within the reporting framework to analyze effectiveness of all campaigns. 8 Engage in data analysis to improve and refine campaign performance. Minimum Job Qualifications: [E - Expected] [D – Desirable] • E – B-Tech / M-Tech / Economics UG/PG / Statistics US/PG / MBA Marketing/Finance from a very well reputed college and a hunger for learning and implementing marketing. • E - Excellent academic record, strong logical and analytical skills. • E – 3- 6 years of experience in marketing, research, operations (preferably online) • D - Should have experience with at least two of organizing promotional events, running new customer communication programs or running customer retention programs (preferably for a Mobile Product or aMobile website) • D - Ability to work with data and uncover insights into consumer mindset. • E - Out of the box thinker and innovator. • E - Excellent communication (oral and written) and analytical skills. Location: Bangalore Show more Show less