25653 Retention Jobs - Page 4

Company Description Job Description Human Resources Management: Manage day-to-day Talent & Culture administration, including employee data records, personal files, and work pass applications. Prepare and distribute employee communications, including newsletters and various letters. Organize and execute employee engagement activities, including social and recreational events. Prepare and submit periodic Talent & Culture & Training reports. Track and update annual and probation period appraisals for all employees. Maintain good working relationships with all departments and external professional contacts. Recruitment and Onboarding: Coordinate with hiring managers on recruitment for Rank & File positions, following established policies and procedures. Manage the full recruitment cycle, including preparing contracts, conducting interviews, and ensuring a smooth onboarding experience for new hires. Handle resignation and clearance procedures, including exit interviews. Maintain partnerships with recruitment agencies and other talent sources. General Duties: Assist colleagues with HR-related queries and questions. Ensure compliance with company policies and labor laws in all HR activities. Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field Minimum of 2 years of experience in an HR Generalist role Strong knowledge of Indian labor laws and HR best practices Excellent stakeholder management and relationship-building skills Proven experience in managing employee relations matters and conflict resolution Proficiency in HRIS and MS Office suite Experience in talent acquisition, retention strategies, and full-cycle recruitment Familiarity with performance management systems and practices Strong analytical and problem-solving skills Excellent verbal and written communication skills in English Ability to maintain confidentiality and handle sensitive information with discretion Experience in the corporate sector is preferred Certification in HR (e.g., SHRM, HRCI) is a plus

Inviting applications for the ROLE Trainer - BFSI Location: Vizag (Anakapalle) Reports to L&D Role Objective To impart training and monitor the student life cycle for ensuring standard outcome Responsibilities Impart training on banking and financial services In this role, you will be Provide training in tele - calling, sales pitching of products, customer responsible for: 1. Training Program Development: Collaborate with subject matter(Sales & Customer Service) experts to identify training needs for different BFSI job roles. Design and develop comprehensive training programs that align with industry standards and regulations. Create engaging training materials, presentations, and resources that facilitate effective learning. 2*. Training Delivery: Conduct classroom and/or virtual training sessions for employees and new hires, focusing on building essential skills and knowledge. * Utilize a variety of teaching methods, including lectures, discussions, case studies, simulations, and role-playing activities & student retention. Adapt training techniques to suit the diverse learning styles of participants. Knowledge of TNA & TNI. 3*. Content Management: Regularly update training materials to reflect changes in industry regulations, policies, and best practices. * Maintain an organized repository of training resources, ensuring easy access for participants and fellow trainers. 4. Assessment and Evaluation: Develop assessment tools such as quizzes, exams, and practical exercises to gauge participants' understanding of the material. Provide constructive feedback to participants and suggest areas for improvement. 5. Performance Monitoring : Monitor participants' progress throughout the training program and offer additional support as needed. Track key performance indicators to evaluate the effectiveness of the training programs. 6.Continuous Improvement: Stay updated with industry trends, technological advancements, and regulatory changes within the BFSI sector. Continuously enhance training programs to align with evolving industry requirements. 7.Collaboration and Communication: Collaborate with HR, managers, and other stakeholders to ensure the training programs meet organizational goals and expectations. Communicate effectively with participants, addressing their queries and concerns promptly Desired profile Graduate/ Post Graduate Relevant experience of at least 2+ Years. Strong Interpersonal skills; should demonstrate patience & perseverance. Good Communication Skills, Influencing Skills. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Vizag, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Banking Trainer: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Greetings…!! Y-HR Services- We are a dynamic and forward thinking Human Resource advisory firm specialising in providing innovative and tailored HR solutions to business of all sizes.We are a trusted HR solutions provider to leading corporates and MNCs at the PAN India level. One of Our Esteemed Client startup companies backed by executives with over two plus decades of expertise is classified as a pharmaceuticals private limited company. It is registered under Registrar of Companies ROC AHMEDABAD India and aspires to serve in business activities across India. Position : Area Sales Manager/Territory Manager Experience : 4-8 Yrs. Location : Patna Salary : As per Industry Regional Sales Manager Job Responsibilities: Sells products by maintaining and expanding customer base and managing staff. Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts. Pharmaceutical sales managers are responsible for managing the sales efforts of pharmaceutical companies. They work with a team of sales representatives to develop and implement strategies that help their company sell its products to doctors, hospitals, pharmacies, and other healthcare providers. Client Acquisition – In the pharmaceutical industry, the clients being doctors, hospitals, etc sales managers need to keep track of the information about all the doctors in the area and form territory-based teams. Analyzing product performance – He should be constantly in touch with the marketing team to analyze the market conditions to know how a particular medicine is performing in the market if there is any sudden rise or fall in demand or if any other market fluctuations are caused by external factors like the economy. Customer engagement – Client retention is underestimated by many people. But it is the best way to increase a company’s revenue. Sales managers should be in touch with the existing customers to know whether they are happy with the product or expect any offers or changes in the current value. Monitoring competitor activities – There will be many competitor companies for generic medicine, so the sales managers should train the reps on how to highlight their company product and convince the customer. Sales Forecast – Data analytics and sales forecasting are of major use to overcome the barriers in sales. Sales managers should use proper tools and knowledge to interpret the data to form strategies too. Team building activities – As a sales manager, you must build your team strong first. Offer necessary training sessions for the sales reps to improve and update their sales skills periodically. If you are interested, please revert with an updated CV Along with Total Exp, Relevant Exp, CTC, ECTC, and Notice Period shivani.a @yorshr.com Contact On- 9028020580 Best Regards ,

Job Summary The general ledger accountant position is accountable to manage period close activity, perform cost allocation and reporting, calculate monthly accrual and provisioning, prepare and validate amortization schedules. Job Requirements Perform month-end account closing activities and reconciliations. Maintain general ledger accounts and prepare journal entries for accruals and variances. Perform accounting analysis for accruals, prepaid expenses, and account reconciliations. Should have ability to manage and reconcile intercompany transactions. Analyze and perform foreign currency exchange and accounting. Ability to manage cost allocation activity. Prepare schedules for period end reporting. Reconcile Account Receivable, Account Payables and Fixed Assets sub ledger balances. Support Auditor in conducting internal and external audits. Reconcile general ledger and sub ledger accounts. Review financial reports to identify and explain variances. Follow documentation retention policy to maintain accounting files. Prepare cash flow statements and resolve outstanding balancing issues. Adhere to standard accounting principles and company procedures. Knowledge of financial controls and procedures, generally accepted accounting principles. Perform accounting analyses and reporting to support decision-making purposes Education B. Com, M. Com, MBA Finance, CA Inter. or CA with 2+ years of experience Preferably 4 to 7 years of relevant experience Prior experience in General accounting is a strong plus At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification. Why NetApp? We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches. We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life. If you want to help us build knowledge and solve big problems, let's talk.

Roles & Responsibilities: Identify potential up sell opportunities within client base and work with relevant stakeholders to grow opportunities. To identify the resources required and opportunities and with existing customer base, to accelerate business volumes. Develop and maintain relationships with existing customers via meetings/ personal visits, telephone calls and emails. Identify and establishes new sales accounts and services accounts by identifying potential customers; planning and organizing sales call schedule, to expand product usage in the territory To prepare monthly meetings schedule based on quarterly target, along with RSM. Client retention and client servicing, along with revive lost accounts To provide follow up with customers to ensure customer satisfaction with products and / or services provided To follow up for dispatch, order booking and payment follow up etc. Position: Sales Engineer Location: Bhopal Experience Required: 0 - 4 years Education :- B.Tech Preferred Industry Background: Elevator Background if experienced Joining Timeline: Only Immediate Joiners Salary for freshers :- 20 to 25k Experienced - 20k to 40k It is one of the leading lift manufacturer and elevator company in India, and an expertly overseen, energetic, and dynamic organization occupied with assembling, deals, establishing, and after-sale service of lifts and elevators in significant areas, across India. Call Kishan 8551041580 for more details.

Title: Senior Python Developer Location: Hitech City, Hyderabad, Telangana Company: Creditsafe Technology Private Limited About Us: Creditsafe, the global business intelligence experts, specialize in business credit checking and all round B2B solutions. As the world’s most used provider of online business credit reports, we’ve changed the way business information is used worldwide through our passion and drive to deliver superior business data. With credit information on over 430 million businesses across the globe, Creditsafe delivers the most accurate and up-to-date information available in an easy-to-use format for businesses of all sizes. All major credit insurers also endorse Creditsafe, meaning our credit scores & limits are one of the most trusted in the industry and can predict almost 70% of all insolvencies up to 12 months in advance. Our investment in creating the world’s most predictive scorecard ensures our clients are aware of potential risks in advance, aiding you to make the right moves to protect yourself and your business. We make our company credit reports as simplified as possible, so everyone in a business can use them without a financial background. Thanks to our ease of use, international reach and continuous improvement of our products, Creditsafe are proud to maintain a 95% customer retention rate. With 26 offices across 16 countries, Creditsafe offer instant access to company credit reports in over 200 countries throughout the world. Summary: We are looking for a Python Engineer, who will work to support existing applications and assist us in our transformation to our new cloud-based web and API platforms. Initially working within our development team who use Agile methodologies (Scrum) to deliver high quality work to our market in the Nordics. The successful candidate will be a skilled and enthusiastic developer that prides themselves on delivery. Possessing excellent problem-solving skills, the successful candidate will be adaptable in using different technologies. Data is at the core of the Creditsafe business so it’s imperative that Creditsafe developers are passionate about building scalable solutions. Responsibilities: Play a hands-on role as part of a Scrum or Kanban team to develop, test and maintain high quality web applications and backend services that fulfil business needs. Help support the team in maintaining existing software and data infrastructure. Write documentation of new processes and products to facilitate knowledge sharing. • Strong focus on quality. Define and execute practices such as continuous integration and test-driven development to enable the rapid delivery of working code Managing, tracking and updating any work done within agile software development tools such as JIRA and Azure DevOps. Experience: Minimum 7 years of experience in Python Development Understanding of threading limitations of Python, and multi-process architecture Hands on experience on AWS services like Lambda, DynamoDB, RDS, API Gateway, Step Function, AWS Fargate, ECS, Cloud Watch Designing and implementation of RESTful APIs and consumption Solid understanding of software development principles, best practices, TDD (Test driven development) Experience with Agile/Lean development methods using Scrum Strong Problem Solving and analytical skills Excellent communication and Collaboration skills Excellent Team player and Self motivated Good to have: 1. Familiarity with Docker 2. Familiarity with Terraform Company Benefits: 1. Competitive Salary 2. Hybrid Mode 3. Pension 4. Medical Insurance 5. Cab facility for Women 6. Dedicated Gaming Area 7. Medical insurance Please share your resume at: swetha.gunji@creditsafe.com.

Job Type: Permanent - Full Time Location: Mumbai Job Category: IT Job Description Are you ready to grow your career in our global tech hub? Zurich Cover-More helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with! So, what’s the job? You'll support the implementation of the data governance framework across all Zurich Cover-More entities, ensuring regulatory alignment and Zurich standards. You'll collaborate with data owners and stakeholders to create guiding documents and procedures, including data quality, privacy, and retention rules. You'll manage metadata within the data catalogue, ensuring accuracy and supporting internal reviews and functionality tests. You'll engage with stakeholders across business units, IT, legal, and Risk & Compliance to drive adoption of the data governance framework. You'll monitor the project’s scope, timelines, resources, and communication plans, identifying risks and ensuring milestone delivery. You'll work with data owners and stewards to define and implement data quality rules, monitoring processes, and reporting mechanisms. You'll collaborate with Information Security, legal, and risk teams to ensure compliance with data security, privacy controls, and regulations like GDPR. You'll develop and deliver training and communication materials to educate stakeholders on data governance principles and processes. You'll establish metrics and reporting to track the effectiveness of the data governance framework and identify areas for improvement. You'll review and process access requests, refine processes, and evaluate change requests related to data assets and metadata. You'll continuously refine the data governance framework based on feedback and evolving business needs. You'll work closely with global teams to ensure consistency and alignment of data governance practices across Zurich Cover-More. Conducting Privacy Impact Assessments to understand and identify risks arising out of the processing of personal data and to minimize these risks as far and as early as possible. Manage and maintain the One Trust production platform (primarily Data Mapping and Automated Assessments) And what are we looking for? You'll hold a bachelor’s degree in computer science, Engineering, or a related field with at least 5 years of industry experience. Previous experience in data management, data quality or related field Understanding of data governance frameworks, principles, proficiency in data management concepts, data quality, metadata management etc. Maintain documentation related to data governance processes, policies and procedure Identify areas for improvement in data governance processes and implement enhancements Strong collaboration skills to work with cross-functional teams, data stewards and business stakeholders to align data governance initiatives with business goals CIPPE, CDMP, or other industry-recognized security certification(s) can be beneficial Familiarity with relevant regulations such as GDPR, CCPA etc. Comprehensive understanding of data privacy methodologies, technologies, and best practices, and working experience with Data Protection Frameworks Conducting DPIAs and risk assessments to identify and address privacy risks So, why choose us? We value optimism, caring, togetherness, reliability and determination. We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth . We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! Diversity and inclusion . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme. We Also Offer Some Other Perks Including Mediclaim insurance cover in case of any health emergency Coverage under group personal accident insurance Flexible and compressed work weeks and hybrid working options. Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays An extra day off for you to take on your birthday or your annual work anniversary. Apply today and let’s go great places together!

Job Description: Reporting to the Senior Manager of Talent Development, the Instructional Designer will be responsible for creating engaging learning activities and compelling course content that enhances retention and transfer of knowledge. The ideal candidate will have experience in utilizing instructional design methodologies to design, develop, and deliver successful training programs. Key Responsibilities: Work with subject matter experts and the Learning and Development team to identify training needs and gaps, and design effective training materials to address them. Develop instructional material, coordinate, write and edit educational content, and incorporate current technology for educators developing specific curricula. Use multimedia technology, including Articulate 360, to design and develop interactive and engaging online courses. Create engaging learning activities and compelling course content that enhances retention and transfer. Conduct instructional research and analysis on learners and contexts. Apply tested instructional design theories and models to evaluate the success of learning activities. Provide exercises and activities that enhance the learning process. Create supporting material/media (audio, video, simulations, role plays, games etc.) Maintain project documentation and version controls using our LMS, Workday Learning. Review content created by other team members and share best practices on how to design effective e-learning. Qualifications: Bachelor's degree in instructional design, educational technology, or related field. Proven working experience in instructional design and with instructional technology, preferably within financial services or highly regulated sector. Excellent knowledge of learning theories and instructional design models (for example, ADDIE, Kirkpatrick model, Mayer’s multimedia principles, etc.) Lesson and curriculum planning skills. Preferred basic knowledge in Workday Learning Management System. Extensive experience using Articulate 360 and learning management systems (Workday Learning preferred but not essential.) Strong written and verbal English communication skills (C1+.) Ability to write effective copy, instructional text, audio scripts, and video scripts. AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Artha Group Artha is a performance-first venture capital and private equity group managing ₹1,250+ crores across Artha Venture Fund, Artha Select Fund, and Artha Continuum Fund. We’ve backed 120+ high-growth companies like OYO Rooms, Karza, Rapido, and Purplle, with presence across India, Africa, Southeast Asia, and the UK. Our edge isn’t just capital—it’s people. And now we’re hiring someone to coach them like elite athletes. Role Overview This is not an HR business partner role. This role sits at the intersection of personalized learning , capability building , and performance coaching . You’ll build custom development journeys for every single individual at Artha - from Day 0 onboarding to long-term skill acceleration You're not here to administer off-the-shelf trainings. You're here to coach, track, and design learning that delivers real-world ROI. Think of yourself as the head coach of a championship team - responsible for raising the game of every player on the field. What You'll Own Individual Learning Journeys Design customized learning maps for every hire—linked to their role blueprint, team priorities, and performance goals. Own the first 90-day onboarding journey, combining mindset alignment, technical tool mastery, Artha’s execution standards, and real accountability. Go beyond generic LMS content—get to know each person, build trust, and personalize their growth roadmap. Coaching Culture Be the coach-on-call, not a one-time trainer. Run daily, weekly, and monthly check-ins as needed to reinforce skills and mindset shifts. Lead post-training integrations and reinforcement loops to ensure concepts are embedded. Coach department heads to coach their teams—turning managers into force multipliers. Learning Program Design & Execution Run the entire L&D engine: schedule training blocks, manage sessions, build calendars, and execute feedback cycles. Curate and co-create training content tailored to Artha’s real operational needs—from tool adoption to decision-making frameworks to communication clarity. Identify real-time skill gaps across departments and roles; respond fast with targeted interventions. Collaborate with external trainers as needed, but own the full program outcome. Feedback Systems & Growth Visibility Build and manage structured feedback loops with reporting managers and team leads—ensuring every employee gets input at the right time, in the right way. Track not just attendance or completion, but application of skills on the job. Surface blockers, blind spots, and progress patterns to leadership with clarity and honesty. Org-Wide Learning Enablement Build a company-wide learning dashboard: who’s learning what, why, and how it’s helping performance. Align learning journeys with department goals and quarterly team OKRs. Report learning ROI in terms of productivity, execution quality, and impact metrics—without ever needing to spell out “ROI". You’e a Fit If You Have 6–10 years in L&D, capability building, or professional coaching Have designed and run full 90-day onboarding or skill-building journeys Know how to connect with individuals and design custom paths, not mass programs Are deeply familiar with training operations: from scheduling to measuring effectiveness Have built trust across levels—from first-year analysts to CXOs Bonus: You’re a certified coach (ICF or equivalent) or trained in org psych / learning design Not The Right Fit If You Want a generic HRBP or content curation role Think LMS equals learning Are uncomfortable being hands-on in building decks, scheduling workshops, or coaching directly Compensation Total Annual Compensation - ₹37,50,000 ₹32,00,000 per annum (fixed annual salary) ₹3,00,000 retention bonus (paid annually) ₹2,50,000 ESOP grant annually (each annual grant comes with its own vesting schedule) Additional performance-linked incentives available after 6 months

Department: Student Support & Success Reports to: Student Success Lead / Branch Manager Mission: Convert qualified inquiries into paid, delighted D‑Vivid students—ethically and consistently—by running crisp discovery, clear value stories, and disciplined follow‑up. Key Responsibilities Customer Engagement: Respond promptly to customer inquiries via phone, email, live chat, or in-person. Sales Conversion: Identify opportunities to upsell, cross-sell, or convert leads into confirmed sales. Product/Service Knowledge: Maintain a deep understanding of company offerings to confidently address questions and objections. Lead Management: Track and manage leads in the CRM, ensuring timely follow-ups. Problem Resolution: Handle complaints or service issues promptly and professionally to retain customer trust. Collaboration: Work with marketing and operations teams to streamline sales processes and customer experiences. Reporting: Maintain accurate records of interactions, feedback, and sales performance metrics. Required Skills & Qualifications Strong communication and interpersonal skills. Proven sales or customer service experience (minimum 1–2 years preferred). Ability to work in a fast-paced environment while maintaining accuracy. Familiarity with CRM systems and sales tools. Active listening and problem-solving skills. Target-driven mindset with a focus on customer satisfaction. Preferred Skills Experience in [specific industry, e.g., education consulting, retail, SaaS]. Multilingual abilities for diverse customer interaction. Comfort with video calls or virtual consultations. Performance Metrics Monthly sales targets achieved. Customer satisfaction scores. Lead-to-sale conversion rates. Retention and repeat customer rates.

Job Requirements Role/Job Title: Relationship Manager-Micro Enterprise Loan Function/Department: Rural Banking Job Purpose The role entails building and deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify Business owners / entrepreneurs in the defined catchment and assess their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Ensure swift disbursal of business loans based on needs assessment of potential and existing clients. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Monitor high collections efficiency through discipline and drive. Conduct field audits and customer verifications to ensure high quality of accounts. Gather latest Market intelligence and track and benchmark against best practices in competitor banks. Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Manage a team of field officers, taking responsibility of their development and attrition. Develop and implement livelihood advancement and community development initiatives. Managerial & Leadership Responsibilities Attract and retain best-in-class talent for key roles in their reporting structure. Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements. Enable teams to drive growth targets by providing necessary support. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 5 to 10 years of relevant rural banking experience.

Serve as a “Single Point of Contact” in Blue Dart for all queries, issues, grievances etc of the assigned key accounts Develop and maintain good relations with key decision makers in the client organization and continuously leverage such relationships to get more business for Blue Dart Develop deep understanding of the client’s business needs to identify the best manner of designing and positioning Blue Dart’s services to meet their requirements; Visit customers regularly along with sales teams to better understand their needs, requirements etc Ensure retention and revenue growth from the assigned key accounts; Track their revenues on a regular basis and take corrective actions, if any, to achieve the revenue targets Provide timely service delivery to all assigned key accounts including redressal of customer queries pertaining to shipments, tracking, transit times etc. Proactively track shipments of key accounts and ensure timely deliveries to such customers Organize priority delivery and special pickups for key accounts, in collaboration with operations, as and when required Handle calls within the stipulated timelines and ensure adherence to defined SLAs with respect to key performance metrics like response times, abandoned calls, call quality etc Track Net Service Levels (NSLs) to identify areas where customer satisfaction levels are not being met and initiate remedial actions, if required; Make quarterly presentation to the customers and share NSL data with them on a monthly basis Ensure handling of claims of key accounts as per the company policy/objectives

Key Responsibilities Manage and update customer database in the CRM system. Handle inbound and outbound communication with clients. Follow up on leads, inquiries, and service requests. Coordinate with internal teams to ensure customer satisfaction. Generate CRM reports and track customer interaction history. Identify opportunities to improve customer engagement and retention. Requirements Minimum 1 year of experience in CRM or customer relationship management roles. Proficiency in MS Office and CRM tools Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Customer-focused mindset with problem-solving abilities. Skills: communication,crm,customer satisfaction

Project Role : Technology Account Lead Project Role Description : Function as primary contact for technology work at each account. Integrate technology contracts and engagements at the client. Leverage all technology offerings to expand the scope of technology work at the account (up-sell/cross-sell). Create the technology account plan and get the right people involved to maximize the opportunity and build the account. Must have skills : Account Management, BPM Strategy & Solutions, Sales Renewals Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary We are seeking a highly motivated Client Account Manager to join our team. This role is designed for an individual with a strong background in sales and renewals, specifically within the US market. The ideal candidate will have excellent communication skills, experience in Managed Services and Cloud Technology, and the ability to proactively drive revenue growth through upselling and cross-selling. You will manage existing client accounts, handle contract renewals, and ensure high levels of customer satisfaction by working closely with internal teams to deliver effective solutions. Roles & Responsibilities Client Relationship Management: Manage a portfolio of existing accounts, ensuring strong, long-term customer relationships and retention. Revenue Growth: Identify and pursue upsell and cross-sell opportunities within assigned accounts. Contract Management: Oversee contract renewals, negotiate pricing, and resolve customer concerns effectively. Collaboration: Work closely with internal teams (Sales, Customer Success, Solutioning, and Delivery) to ensure seamless customer experiences. CRM Management: Maintain accurate records of account activity, sales progress, and renewal pipeline in CRM systems. Client Reviews: Conduct regular account reviews and business updates with clients to ensure alignment with their evolving needs. Sales & Renewal Targets: Meet and exceed sales and renewal goals by executing effective account management strategies. Market Intelligence: Provide valuable insights and feedback to internal teams for continuous process and service improvement. Professional & Technical Skills Experience: 5+ years in inside sales, account management, or renewals, specifically with clients in the US market. Sales Expertise: Proven track record of exceeding sales and renewal targets. Negotiation Skills: Strong ability to negotiate pricing, manage client relationships, and resolve conflicts. Account Management: Ability to handle multiple accounts and prioritize tasks effectively while working independently. Technical Knowledge: In-depth understanding of Managed Services, Cloud Technology, and other relevant industry trends. Communication: Excellent verbal and written communication skills to articulate solutions to clients and stakeholders. Problem Solving: Strong problem-solving ability with a customer-centric mindset. Additional Information Job Type: Full-Time Target Market: US-based clients Industry: Technology, Managed Services, Cloud Solutions Team Collaboration: Close interaction with Sales, Customer Success, Solutioning, and Delivery teams. 15 Years of Full Time Education & Marketing, or a related field.

Opkey, we are disrupting the space of ERP transformation testing by building an AI-powered No Code Testing platform for Enterprise business applications (like Oracle Fusion Cloud, SAP S4Hana, SAP, Workday, Salesforce, and the likes). Opkey is a fast-growing VC-backed continuous end-to-end test automation software company headquartered in Dublin, California, with additional offices in Pittsburgh (opened in 2022), NYC (opened in 2022), & India (Noida & Bangalore). With the test automation market growing 20% annually, it's estimated to reach $50 billion by 2026. Trusted by 250+ enterprise customers, including GAP, Pfizer, and KPMG. Responsibilities: • Own the renewal and upsell process for an assigned portfolio of customers, maintaining a high renewal rate and minimizing churn • Develop and execute strategic account plans focused on value realization, adoption, upsell and successful renewals • Proactively identify at-risk accounts and implement targeted intervention strategies • Conduct regular business reviews to demonstrate ROI and reinforce the value proposition • Monitor product usage metrics to drive adoption and identify expansion opportunities • Serve as the voice of the customer to internal teams, sharing feedback to improve products and processes • Maintain accurate customer data and forecasts in CRM and CS platforms • Develop strategies to expand existing accounts, identify upsell and cross-sell opportunities. • Work closely with Product, Sales, Marketing, Delivery and Support teams to ensure customer needs are met. • Own key performance indicators (KPIs) related to customer retention, expansion, and satisfaction. Technical Skills: • Strong understanding of SaaS business models and metrics (ARR, churn, NRR) • Proficiency with customer success platforms is a plus • Data analysis capabilities to track customer health and usage metrics • Basic technical aptitude to understand product functionality and integrations • Experience with CRM systems like Hubspot/Salesforce Strategic Skills: • Relationship building • Proactive problem-solving and risk identification • Understanding customer business objectives and ROI drivers • Ability to create and execute customer success plans • Experience in driving product adoption and value realization Communication Skills: • Excellent presentation abilities for customer meetings and QBRs • Clear written communication for emails and documentation • Ability to explain technical concepts to non-technical users • Cross-functional collaboration with product, support, and sales teams Project Management: • Managing multiple customer accounts simultaneously • Coordinating customer onboarding and implementation • Setting and tracking customer goals and milestones • Time management and prioritization • Change management experience Business Acumen: • Understanding of customer's industry and business challenges • Ability to identify upsell and expansion opportunities • Experience in handling contract renewals • Knowledge of customer success metrics and KPIs • ROI analysis and business case development Qualifications: • 10+ years of customer success or related experience, preferably in a Product SaaS environment • Proven track record of achieving renewal targets and growing customer accounts • Strong understanding of customer success metrics and renewal processes • Excellent communication, presentation, and negotiation skills • Data-driven approach to problem-solving and decision-making • Experience with CRM systems and customer success platforms • Bachelor's degree or equivalent experience

About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands—from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 12,000 merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered infrastructure. Backed by RTP Global, Z47, Peak XV, and Think Investments and bolstered by a $13 million growth round in June 2025 (total funding: $68 million), GoKwik is scaling aggressively across India, the UK, Europe, and the US. Why This Role Matters A seamless, safe, and efficient workplace isn’t just a nice-to-have—it’s what enables teams to do their best work every day. As our Senior Associate – Facilities, you’ll be the go-to person ensuring everything from our air conditioning to our breakfast buffet runs like clockwork. You’ll manage vendors, budgets, safety protocols, and day-to-day operations so our employees can focus on driving growth—knowing the workplace is in expert hands. What You’ll Own Operations Management – Oversee daily operations, maintenance, and repair of building systems (HVAC, electrical, plumbing, security, fire safety). Drive preventative maintenance programs to ensure assets last longer and function optimally. Manage space planning, allocation, and reconfigurations. Ensure compliance with health, safety, environmental, and building regulations. Pantry & Catering Management – Keep the office pantry well-stocked at all times. Oversee the daily breakfast buffet, ensuring quality and timely vendor service. Coordinate special tea, coffee, and snack arrangements for management. Budget & Financial Management – Identify cost-saving opportunities without compromising quality. Process invoices and maintain accurate financial records for facility operations. Health, Safety & Security – Implement and enforce safety protocols and emergency preparedness plans. Conduct regular safety inspections. Manage access control systems and ensure physical security of the premises. Stakeholder Communication – Be the primary point of contact for all facility-related inquiries. Partner with HR, IT, Finance, and other teams to support operational needs. Present facility performance, budgets, and project updates to senior management. Vendor & Contractor Management – Select, evaluate, and manage vendor and contractor relationships. Conduct site visits and inspections, including for new office setups. Who You Are 1–2 years of experience managing office facilities and operations in a corporate environment. Strong organizational, multitasking, and problem-solving skills. Familiarity with vendor management, safety protocols, and compliance requirements. Comfort working in a fast-paced, high-growth setting. A proactive approach with a strong sense of ownership and attention to detail. Why GoKwik At GoKwik, we believe a great workplace doesn’t happen by accident—it’s built with care, foresight, and operational excellence. In this role, you’ll directly shape the employee experience, work closely with multiple teams, and see your efforts translate into a smoother, safer, and more inspiring environment for everyone.

Human Resource Specialist | Gurugram Jack Martin | India's No.1 Home Audio Brand Company Description Founded in 2005, Jack Martin excels in the fields of Consumer Electronics, IT, Mobility, and Lifestyle Accessories. The company has a strong presence in India, parts of South East Asia, and Africa. With 10 offices in India and over 200 service partners, Jack Martin is committed to delivering quality products and exceptional customer service. Role Description This full-time role is for a Human Resources Specialist, located on-site in Gurugram. The Human Resources Specialist will handle day-to-day HR activities, manage HR policies, oversee employee benefits, and take care of personnel management. Other tasks include implementing HR strategies to improve employee engagement and retention, maintaining accurate employee records, and ensuring compliance with labor laws and regulations. Qualifications Proficiency in Human Resources (HR), HR Management, and HR Policies Talent Acquisition Experience with Employee Benefits and Personnel Management Excellent organisational and interpersonal skills Strong communication skills, both written and verbal Ability to work effectively in a team environment Bachelor’s degree in Human Resources, Business Administration, or related field

Key Responsibilities: Strategic Alliance Management: Develop and maintain strong relationships with issuing banks, NBFCs, co-brand partners, and financial institutions. Drive new issuer acquisition and expand existing partnerships to achieve business growth targets. Lead commercial discussions, contract negotiations, and business case development with issuer partners. Program Management: Oversee the design, launch, and management of issuer programs (credit, debit, prepaid, or co-brand cards). Collaborate with product, technology, and operations teams to ensure smooth onboarding and integration of issuer partners. Monitor program performance against agreed KPIs (spend, activation, retention, profitability) and implement corrective actions where required. Ensure compliance with regulatory guidelines and internal risk policies across all programs. Cross-Functional Collaboration: Partner with marketing teams to design joint campaigns with issuers to drive customer acquisition and usage. Work with finance to manage P&L for each issuer program and track ROI. Align with customer service and operations to ensure a superior cardholder experience. Market & Competitive Intelligence: Stay updated on payment industry trends, competitor alliances, and emerging issuer products. Recommend innovations or enhancements to strengthen issuer value proposition. Key Skills & Competencies: Strong relationship management and stakeholder engagement skills. Proven program management and execution capabilities in the payments/financial services domain. Commercial acumen with experience in contract negotiations and P&L management. Excellent communication, presentation, and influencing skills. Analytical mindset with ability to interpret data and drive insights. Ability to work in a fast-paced, cross-functional environment. Qualifications & Experience: Bachelor’s degree in Business, Finance, Marketing, or related field (MBA preferred). 8–12 years of experience in issuer partnerships, alliances, or program management in payments, fintech, or banking. Prior exposure to card issuing programs, co-brand partnerships, or payment network alliances is a strong plus.

Your Role: As a Lead AI Growth Marketer at LearnTube, you will be the bridge between product, growth, and the user. You’ll turn insight into action by understanding our users deeply, translating product value into compelling narratives, and designing experiments that move key metrics. You’ll own the marketing funnel, craft sharp positioning, drive adoption, and scale revenue-driving campaigns across channels. You’ll work directly with the founders to bring new features, journeys, and growth loops to life, combining storytelling, data, and execution. You’ll be expected to take ownership from day one and operate at the intersection of product, growth, and GTM, turning insight into impact at speed. What You'll Do: Own and execute growth experiments across the entire funnel from onboarding to retention and referrals Run paid marketing and performance campaigns with a clear eye on ROI and CAC:LTV Write high-converting, user-first copy across landing pages, WhatsApp, and in-product journeys Collaborate with product, content, and sales teams to align GTM, messaging, and conversion strategy Use AI tools to scale creative production , personalize communication, and automate campaigns Analyze funnel and cohort data to identify drop-offs, run rapid A/B tests, and double down on what works Bring user insights into growth through qualitative feedback, user calls, and market research What Makes You a Great Fit: You’re a doer with a bias to action, you can go from insight → plan → execution without waiting for hand-holding. You’ve worked in growth/product marketing roles at high-velocity B2C startups and understand funnel obsession. You’re sharp with copy, you write like a human, not a template, and can persuade with clarity. You have a strong understanding of users especially the aspiring professionals in India’s Tier 1–3 landscape. You understand how AI works , and how to apply tools like ChatGPT, Notion AI, Synthesia, etc. in your daily growth playbook. You thrive in ambiguity, love solving problems, and think like a mini-founder , not just a marketer. Bonus: Experience in ed-tech, career-tech, or consumer internet is a huge plus. About Us: At LearnTube, we’re on a mission to make learning accessible, affordable, and engaging for millions of learners globally. Using Generative AI, we transform scattered internet content into dynamic, goal-driven courses with: AI-powered tutors that teach live, solve doubts in real time, and provide instant feedback. Seamless delivery through WhatsApp, mobile apps, and the web, with over 2 million+ learners across 64 countries. Meet the Founders: LearnTube was founded by Shronit Ladhani and Gargi Ruparelia , who bring deep expertise in product development and ed-tech innovation. Shronit, a TEDx speaker, is an advocate for disrupting traditional learning, while Gargi’s focus on scalable AI solutions drives our mission to build an AI-first company that empowers learners to achieve career outcomes. We’re proud to be recognized by Google as a Top 20 AI Startup and are part of their 2024 Startups Accelerator: AI First Program , giving us access to cutting-edge technology, credits, and mentorship from industry leaders. Why Join Us? Unparalleled Growth: Work in an AI-first startup in hyper-growth mode, accelerating your career. High Ownership, High Impact: Take full ownership of your function and work directly with founders. Culture of Excellence: Be surrounded by a high-caliber, ambitious team that thrives on results. Fast-Paced, No Bureaucracy: We move fast, value accountability, and celebrate action. Mission-Driven Work: Help shape the future of learning and upskilling in India.

We’re Hiring: Senior Marketing Leaders – Performance | Growth | Digital | CRM | CLM 📍 Location: Mumbai 🏢 Industry: Internet | Ecommerce | Fintech | Consumer Tech | Mobile Apps About Us A high-growth, consumer-first brand transforming the way millions experience products and services in India. Our marketing teams are data-obsessed, innovation-driven, and results-oriented , building campaigns that move the needle and the market. Who We’re Looking For: If you’ve spent the last decade scaling brands, driving high-performance marketing, and creating customer journeys that deliver ROI and delight , we want you on our leadership bench. We have multiple leadership openings in: Performance Marketing – Paid Media Strategy, Scaling Campaigns, Budget Optimisation Growth Marketing – Customer Acquisition, Retention, Funnel Conversion Digital Marketing – SEO, SEM, Content, Social Media, Brand Visibility CRM / CLM – Lifecycle Marketing, Personalisation, Multi-Channel Campaigns What You’ll Do Own and scale marketing strategies to deliver on business KPIs – acquisition, retention, ARPU, and revenue. Lead personalised, data-driven campaigns across digital channels (App, Web, Email, Push, WhatsApp, Social). Drive experimentation – A/B tests, segmentation strategies, and journey optimisations. Partner with CXOs, Product, Tech, Analytics, and Creative teams to execute high-impact growth initiatives. Mentor and guide mid-level teams to achieve performance excellence. Stay ahead of industry innovations and implement best practices. What You Bring 8–15 years of marketing leadership experience in Internet/Ecommerce/Fintech/Consumer Tech/Mobile Apps . Proven track record of scaling growth and improving key marketing metrics (CTR, CPA, LTV, retention). Strong expertise with marketing & analytics tools ( Google Analytics, MoEngage, WebEngage, Mixpanel, Clevertap, SQL, Tableau, Power BI , etc.). Exceptional stakeholder management and cross-functional leadership skills. Strategic thinking paired with hands-on execution capability. Why Join Us? ✅ Opportunity to lead high-impact marketing at scale ✅ Work with a high-energy, innovation-focused leadership team ✅ Competitive compensation + leadership benefits ✅ Collaborative, idea-driven culture where you shape the future

Manage end-to-end 4-hour delivery operations, ensuring timely and accurate order fulfillment with a strong focus on customer satisfaction Plan and implement strategies to increase same-day delivery efficiency and continuously improve customer experience Drive route optimization initiatives to enhance operational efficiency and reduce delivery times and costs Innovate on delivery models to expand customer reach and improve service levels. Own and balance the SPEED vs COST metric, consistently driving the team toward faster output while maintaining cost efficiency Collaborate with product and tech teams to build tools that enhance customer visibility and delivery tracking Aggressively promise and commit to hyperlocal delivery timelines, ensuring high reliability and accountability in operations Lead the recruitment, training, and retention of delivery riders, fostering a high-performance culture and minimizing attrition Develop and implement SOPs and best practices for delivery operations, ensuring compliance with safety and regulatory standards. Analyze performance data to identify areas for improvement and implement corrective actions as needed5. Coordinate with cross-functional teams including inventory, customer support, and tech to ensure seamless hyperlocal operations

This role is with one of our portfolio company. You will play a pivotal role in driving operational excellence, scaling processes, and delivering seamless experiences on our tech-driven platform. You will lead cross-functional teams across data management, case management, enterprise experience and quality assurance, ensuring high standards of efficiency, accuracy, and stakeholder satisfaction. The ideal candidate is a strategic thinker with a bias for execution-adept at building scalable systems, streamlining operations, obsessive adherence to timelines and aligning day-to-day workflows with organizational goals. This is a mission-critical leadership role requiring a strong grasp of tech operations, data-driven decision making, and a commitment to service innovation in the delivery ecosystem. Key responsibilities: Lead End-to-End Operations: Oversee the full operations ensuring quality and adherence to timelines. Drive Process Excellence: Build and enforce scalable SOPs; monitor daily / monthly targets and streamline workflows for efficiency and consistency. Cross-Functional Coordination: Collaborate closely with internal teams (Legal, Communications, Key Accounts and Finance) and external stakeholders (enterprise users, arbitrators, vendors) for smooth case flow. Automation & Systems: Identify process gaps and drive automation; work with Tech / Product teams to develop tools and dashboards for performance tracking. User-centric Approach: Ensure user satisfaction and retention, source constructive feedback, understand user challenges, gain insights, suggest product and operational process improvements. Vendor & Case Management: Develop smart case allocation strategies to vendors, manage those relationships, and ensure continuity in service delivery. Team Leadership: Lead and mentor a high-performance ops team; define KPIs, drive accountability, and foster a culture of ownership and agility. Reporting & Compliance: Ensure timely MIS reporting, billing coordination with Finance, and continuous performance improvement using data insights. Escalations: Take ownership of complex or escalated enterprise concerns, working proactively to ensure resolution and satisfaction. Requirements: 10+ years in complex, high-volume operations, preferably in a startup or high-growth company. Experience in financial services / fintech / insurance industry is preferred. Demonstrable knowledge and experience of people management. Strong analytical, process design, and systems thinking capabilities. Hands-on experience in process automation tools, dashboards, and MIS reporting. Strong leadership and planning skills and excellent interpersonal, verbal and written communication skills. Ability to design and implement systems that scale with speed and precision. Ability to work in an environment with multiple priorities.

About us: We are a new-age, funky lifestyle accessories startup on a mission to break the monotony with trendsetting, edgy, and tech-driven products. Our brand thrives on bold storytelling, quirky aesthetics, and AI-powered creativity. We started our operations amidst the pandemic and has been over 4 years now and we are looking to grow our team in as we grow the business further. Location: Mumbai, Vikhroli Days: Monday - Friday Model: Onsite Timings: 9:30am - 7:30pm Budget : 10-12 LPA (depending on prior work exp) Experience: 6-7 years Role Overview: We are seeking a strategic, creative, and results-driven Senior Brand Manager to lead integrated brand marketing initiatives across offline and digital channels. You will own brand strategy, GTM execution, creative direction, performance marketing, and retention programs, ensuring our brand narrative is consistent, impactful, and growth-focused across all consumer touchpoints. Job Description Develop and execute the overall brand strategy and GTM plans for new product launches, campaigns, and seasonal activations. Conduct market research, competitor analysis, and consumer insight studies to inform brand positioning and messaging. Translate business objectives into insight-driven creative briefs, inspiring impactful campaigns and activations. Lead shoot management from concept to delivery, including decks, storyboards, talent selection, production, and post-production. Guide a creative team to produce high-quality brand assets for all channels including website, retail POS, performance ads, packaging, and more. Collaborate with internal teams and agencies to execute performance and retention marketing campaigns (Google Ads, Meta Ads, CRM, Email, SMS, WA, Loyalty). Monitor campaign KPIs (CAC, ROAS, CTR, engagement), optimize creatives and strategies to maximize ROI. Manage the brand marketing budget to ensure cost efficiency without compromising quality. Oversee timelines and ensure on-time delivery of all brand initiatives. Requirements: 6–7 years of experience in mainline + digital brand management, preferably in a D2C brand. Bachelor’s/Master’s degree in Marketing, Business Administration, Communications, or related field. Proven track record of leading large to mid-scale brand campaigns and digital-first marketing strategies. Strong portfolio showcasing shoot management (print, digital video) and creative execution. Hands-on expertise in performance marketing and retention tools (Google, Meta, CRM platforms). Excellent communication, presentation, and interpersonal skills. Additional certifications in digital marketing, analytics, or brand management are a plus.

Qualification Any Graduate Location Vadodara Salary range up to 40k Experience/Seniority level 1+ Job Time Full Time Requirements / Your Skills Develop and execute strategies to drive app installs, subscriptions, and engagement across iOS and Android Manage App Store Optimization (ASO): keyword research, metadata updates, A/ B testing Plan, launch, and optimize paid user acquisition campaigns (Apple Search Ads, Google Ads, Meta, etc.) Analyze app performance metrics and user behavior to identify growth opportunities Collaborate with product and design teams to improve onboarding, retention, and monetization Research competitors and industry trends to stay ahead

About the Role We’re looking for a strategic and creative Head of Brand & Marketing to lead our marketing efforts, elevate brand presence, and drive business growth. In this pivotal role, you’ll craft and execute high-impact strategies, strengthen brand equity, and deepen customer engagement across channels. If you’re passionate about building brands that inspire, influence, and deliver results—this is your chance to lead with purpose and create lasting impact. Key Responsibilities - Brand & Marketing Strategy : Lead the development and execution of an integrated brand and marketing strategy that drives profitable, scalable growth and aligns with overarching business objectives Define and uphold a compelling brand identity across all customer touchpoints, strengthening brand recall through differentiated storytelling and high-impact campaigns Spearhead multichannel expansion, across D2C, E-commerce, Quick-commerce, marketplaces, influencers, YouTube, and more, ensuring strategic alignment of marketing budgets, creative direction, and channel objectives - Growth & Performance Marketing Own key growth metrics including ROAS, CAC (blended and channel-wise), conversion rate optimization (CRO), retention, and LTV, ensuring sustainable growth without over-reliance on paid media Drive topline revenue growth with a clear profitability focus, leveraging data to inform high-return campaigns and budget efficiency Strategically optimize website and ad performance through conversion rate improvement initiatives and full-funnel performance reviews Lead monthly offers, discounting and campaign strategy in sync with performance projections, inventory plans, and acquisition targets - Organic Growth & Channel Diversification Aggressively expand organic reach and conversions across existing social channels: Instagram, YouTube, Reddit, + strategies for platforms not already in use e.g. Twitter, meme marketing, offline Set sustainable strategies and systems for content creation, storytelling, community building, and platform-native engagement, with a focus on growth Refine and scale owned marketing channels and retention efforts, particularly email and WhatsApp, to reduce dependence on Meta and other high-cost paid platforms, positioning them as core revenue drivers Refine and oversee SEO strategy that improves visibility, relevance, and inbound traffic from high-intent audiences. - Influencer & Advocacy Marketing . Build and manage ROI-driven influencer partnerships with measurable revenue impact. Leverage UGC and engagement metrics to fuel brand trust, authenticity, and social validation. Customer Retention & Loyalty Strategy Design and grow customer loyalty, referral, and rewards programs to deepen retention and increase customer lifetime value Build a strong foundation of returning customers through personalized communication, lifecycle marketing, and thoughtful post-purchase journeys Earned Media & Brand Reputation Lead PR initiatives to amplify brand visibility through earned media coverage, industry features, and thought leadership Leverage media engagement, events, and strategic collaborations to drive organic awareness and credibility Analytics & Marketing KPIs Define, monitor, and continuously optimize all core marketing KPIs, ROAS, CAC, CRO, LTV, retention, and influencer ROI, ensuring all initiatives are data-driven and outcome-focused Translate performance data into insights into actionable plans, aligning marketing efforts with broader business goals and financial health Leadership & Cross-Functional Alignment Build and lead a high-performing marketing team, balancing the use of external agencies and internal expertise to ensure. accountability, creativity, cost efficiency, and exceptional execution. Collaborate closely with product/design and operations teams to drive alignment, prioritization, and delivery of strategic marketing initiatives. Foster a results-driven and data-informed culture of experimentation and continuous growth. Qualifications & Skills 10+ years of marketing leadership, ideally in personal care, beauty, or lifestyle sectors, with a strong track record of scaling brands in fast-growth markets Expertise across brand, digital, content, and performance marketing, balancing creativity with commercial results Proven ability to drive growth through data-led decisions and bold strategy Strong grasp of ROAS, CAC, retention, LTV, CRO, and organic growth, with a focus on actionable insights Visionary yet practical leader who inspires teams and fosters a culture of performance and collaboration Excellent communicator and storyteller, comfortable representing the brand internally and externally Skilled in navigating change, scaling channels, and building customer-first marketing strategies