26121 Retention Jobs - Page 6

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary: - The Account Executive Sales Position focuses on growing the business and expanding the relationships with SBM customers for predefined territory. Our Account Executive is responsible for acquisition of new and developing Small and Medium customers with main objective of Revenue, Volume and Gross Profit Growth by delivering sustainable supply Chain Solutions. Designation: Internal: Account Executive - Business Development External: Account Manager - Business Development Essential Functions Of The Role: Business Development and acquisition of new large national and global customers in line with organization growth and go to market strategies. Focus on long term sustainable business strategies – RFQ and long-term contracts. Developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business and securing contract agreements from previously noncontracted customers. Control revenue by maximizing profits through price strategies, margin control and mitigating customer loss. Presenting complete portfolio of UPS in front of customers to penetrate revenue and volumes streams. Achieve assigned monthly, quarterly and yearly Sales Goals – Customer’s acquisition, Volume growth, Revenue Growth and Gross profit. Timely update of Sales activities in UPS Drive Sales system and following Sales and organizational policies. Reporting to all the aspect of Sales activities and customers to manager on daily basis. Collaboration with Pricing/ procurement/ ops/ network to design solutions for customers. Key Skill Sets/Competencies Professional Selling Skills/Consultative Selling techniques and impactful presentation and communication skills. Negotiation and Objection Handling Skills for maintenance and sustainability. Strategic Thinking and Relationship Building Self-motivated and result oriented. Demonstrate Adaptability and accountability Use Ethical Practices Collaborative and interpersonal skills, networking and uses Experts/ Tools – Drive, Sales navigator and other systems to help in leveraging customer relationship. Hands on technologies to use the Sales and solution tools. Ownership and Constant Initiatives in adversity, - Uses Planning activities to achieve assigned goals. Job Duties: Pre Selling: Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions Customizes standardized presentation templates with customers’ information to illustrate benefits of solutions to customers Analyzes customers’ billing technology to understand their needs and recommend UPS products and services Performs pre-call analysis (e.g., research account history, shipping details, complaints, etc.) to prepare for sales calls. Research resources (e.g., current customers, periodicals, competitors, etc.) to identify sales opportunities and obtain contact information Selling: Responds to internal sales leads from various sources (e.g., Sales Lead Incentive Management system, operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy Sells UPS suite of technology solutions (e.g., Trade Ability, Quantum View, and Campus Ship, etc.) to customers to secure their business Assesses previous sales calls to determine action plans for subsequent visits Research existing UPS account history to obtain background information (e.g., pay history, shipping routes, etc.) and identify and prioritize large sales opportunities Utilizes DRIVE to document customer information and provide account status to the sales team Maintains and monitors records of customer information and account performance to track sales performance to objectives Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management Presents solutions to customers to gain approval of proposals and move forward with the sales cycle Executes on previously signed contracts (e.g., UPS Freight/ UPS Express) to introduce new products and services to customers and expand business within customer accounts Submits customer pricing requests to Pricing Analysts to generate new or revised price quotes Negotiates with internal groups (e.g., Pricing, Revenue Management, etc.) to create proposals and move forward with the sales process Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer Setting up SOP – Sales Operating procedure or MOP – Master Operating Plans (e.g., later pick up times, etc.) to satisfy customer complaints. - Collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs Generates customer-facing reports to outline shipping history, billing history, and accounts’ incentives (i.e., contracted discounts) and renegotiate contracts Follows-up with customers to ensure customer trades to potential /commitment Trains customers on billing analysis tools and electronic billing files to facilitate report generation Trains customers on proper packaging techniques to avoid damages Participates in UPS online training classes to prepare for products and services assessments and quizzes and to stay current on industry knowledge Post Selling: Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel, discusses complaints with UPS personnel (e.g., Business Development Manager, business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions Facilitates the drive for debt recovery from Customers in conjunction with F & A Facilitates proper on-boarding of new customers based on BD guidelines. Qualifications and Job Specification KPI: - Minimum – Bachelor’s Degree, Master in Business Management/additional diploma in Sales and Marketing preferable. Minimum 2-3 years of relevant international corporate sales experience in the similar industry. Professional selling skills, consultative selling techniques expert. Customer satisfaction and objection handling skills for maintenance and sustainability Excellent communication and presentation Skills Focus on Sale - Networks, and uses Experts/Tools/Systems to help in leveraging customer relationship, network and have a variety in new accounts High Energy levels planned for productive results towards sales funnel and calls, ability to stretch work hours and on opportunities and still remain enthusiastic ……………………………………………………………………………………………………………………………………………………………………… Compensation & Benefits breakdown: - Position will be offered to candidates under Local Terms of Employment. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Responsible for planning & scheduling market visits for lead generation. Meeting sales targets of multiple payments solutions such as QR code, EDC/card swipe machine, point of sales software, insurance and other financial products. "Deployment of products and articulation of benefits & best practices at client locations. Ensuring customer satisfaction leading to higher sales conversions and retention." Gathering consistent feedback from market for existing offerings and insights on competitor moves as feedback for product enhancements. Enable digital payments at unorganised retailers by on-boarding new retailers & make them understand the complete payments acceptance process and its benefits. Visit existing merchant and resolve if merchant having any issue.

We are seeking a dedicated and results-driven Customer Relationship Manager to join our team. The ideal candidate will be responsible for managing customer interactions, handling inbound and outbound calls, nurturing leads, and driving lead conversion. This role requires excellent communication skills, a customer-centric approach, and a passion for building lasting relationships with clients. Work Roles - Customer Support: Respond to customer queries and concerns, ensuring satisfaction and retention. Sales Development: Identify and qualify leads through proactive outreach and follow-ups. Relationship Management: Foster positive relationships with customers to enhance loyalty and trust. Reporting and Analysis: Analyze customer feedback and sales data to drive improvements in service and conversion strategies. Training and Development: Stay updated on product knowledge and industry trends to better serve customers.

Role Definition: The Sales executive for Solar and PUF room is responsible for generating leads, building relationships, and closing deals to drive the adoption of solar energy and pre-fabricated room solutions in residential, commercial, and industrial sectors. The role focuses on achieving sales targets, educating customers about solar benefits, and contributing to the company’s revenue growth. Tasks & Activities Sales and Business Development: Identify and engage potential customers, including homeowners, businesses, and industrial clients. Develop and maintain a pipeline of solar and pre-fabricated room projects, ensuring consistent deal closures. Conduct site visits, feasibility assessments, and preliminary energy audits. Collaborate with technical teams for accurate system sizing and proposal creation. Research market trends, competitor activities, and government policies affecting the solar industry. Data Sourcing Management Sourcing accurate contact details from online sources like LinkedIn, networking, Google and other online platforms in reaching out to potential customers to promote products and services, schedule appointments for Omkar Energy Solutions. Maintaining the database on the internal templates of the organization Gather competitor proposals for review and comparisons Lead Generation and Documentation Handling Spending 4 hours per day on calling up the decision makers of the target customer to get meetings for the sales team Walkins, referrals and marketing initiatives Generate leads through cold calling, networking, referrals, and participation in industry events. Walkins, referrals and marketing initiatives Work with strategic referral partners like architects, electricians and society maintenance teams. Prepare and present tailored proposals, quotations, and contracts. Ensure proper documentation and compliance with regulatory requirements. For subsidy applications, net metering processes, and financing options for customers. CRM and Reporting Maintain strong relationships with existing clients to ensure customer satisfaction and retention. Gather client feedback and communicate insights to the internal team for service improvement and proper project execution. Work closely with marketing, technical, and external teams to align business development efforts. Following up with clients and vendors for invoices and payments Collaborate with vendor for site completion and handover with quality control Adherence to the daily, weekly, monthly reporting process without a miss Handling customers objections/queries if any and resolve them Negotiation on the terms of sales Providing customers with detailed and accurate cost calculations Provide feedback and reports on customer needs, problems and interests Advising product and service betterment feedback to the vendors Gather the customer feedback, referrals and testimonials

NIVA BUPA HEALTH INSURANCE RELATIONSHIP MANAGER ROLES&RESPONSIBILITY Customer Satisfaction & Retention Communication & Coordination Market Analysis & Reporting NO. 9034567126 EMAIL ID OCS.NAUKRI8@GMAIL.COM

The Area Manager will be responsible for overseeing the operations, profitability, and growth of multiple outlets within a designated region. This role involves driving operational excellence, ensuring high standards of customer service, managing teams, and achieving business targets across all outlets. ⸻ Key Responsibilities: Operations Management • Supervise day-to-day operations across multiple outlets. • Ensure adherence to company policies, SOPs, and quality standards. • Monitor hygiene, safety, and regulatory compliance at all outlets. People & Team Management • Lead, train, and motivate managers and staff. • Conduct regular performance reviews and identify training needs. • Build a culture of customer focus, accountability, and teamwork. Sales & Business Development • Drive sales targets and ensure achievement of monthly revenue goals. • Implement strategies to increase footfall, upselling, and cross-selling. • Support marketing and promotional campaigns at the outlet level. Financial & Cost Control • Review and analyze P&L statements for each outlet. • Monitor inventory, wastage, and cost of goods. • Optimize labor scheduling and operational costs. Customer Experience • Ensure consistent delivery of excellent customer service. • Address escalated customer feedback and resolve complaints promptly. • Maintain brand image and service quality across outlets. Reporting & Strategy • Prepare weekly/monthly performance reports for management. • Identify growth opportunities and recommend new initiatives. • Support expansion plans including new outlet openings. Qualifications & Skills: • Bachelor’s degree in Hospitality Management, Business Administration, or related field. • 5+ years of experience in retail/QSR/café/restaurant management, with at least 2 years in a multi-unit leadership role. • Strong knowledge of food & beverage operations. • Excellent leadership, communication, and problem-solving skills. • Strong financial acumen with ability to interpret P&L reports. • Flexibility to travel frequently between outlets. ⸻ Key Performance Indicators (KPIs): • Sales and revenue growth across outlets. • Outlet profitability and cost management. • Customer satisfaction and service ratings. • Staff retention and training effectiveness. • Compliance with brand standards and operational audits.

Key Responsibilities: · Contact customers (via phone, email, and in-person visits ) to follow up on outstanding invoices. · Monitor accounts receivable aging reports and identify overdue accounts. · Work closely with the sales and billing teams to resolve any billing discrepancies or disputes. · Negotiate payment plans and ensure customers comply with agreed terms. · Maintain detailed records of all collection efforts and communications in the system. · Escalate problematic accounts to management or legal as needed. · Send reminders, dunning letters, and final notices in accordance with company policy. · Provide regular reports on collections progress and accounts status. Requirements: · Proven experience in accounts receivable, collections, or a related finance role. · Strong communication and interpersonal skills; ability to handle sensitive conversations professionally. · Knowledge of invoicing and accounting principles. · Familiarity with construction industry terms and payment cycles (preferred). · Proficiency in MS Office and accounting software. · Ability to travel locally to meet clients or visit job sites . · High level of integrity and attention to detail. Preferred Qualifications: · Experience working in a construction materials or building products company. · Understanding of lien processes and retention payments (a plus). · Diploma or degree in Accounting, Finance, or Business Administration.

Tele Sales Executive – General Insurance at ICICI Lombard - (Retention Process) (Both Male &Female) Job Details: - Company: ICICI Lombard - Employment Type: Full-time (Direct Company Payroll) - Location: Malad, & Vashi, Navi Mumbai Eligibility Criteria: - Education: Graduation completed (mandatory) - Age Limit: Up to 30 years Salary: - Fresher: - In-hand Salary: ₹18000 - Gross Salary: ₹22000 - Experienced: - In-hand Salary: ₹18,000 - Gross Salary: ₹20,500 Skills Required: - Good English communication skills - Confidence in outbound calling and sales - Interest in selling general insurance products (health, motor, travel, etc.) Job Highlights: - 5 working days a week - 2 rotational weekly offs - Unlimited incentives based on performance - Long-term career growth opportunities within ICICI Lombard How to Apply: - Interested candidates can share their updated CV on 9867767965

Designation- Sr. Sales Officer- Electric Vehicle Job Summary: The Senior Sales Officer – Electric Vehicle (EV) will be responsible for driving sales growth, managing dealer networks, and promoting electric vehicle products in the assigned territory. This role requires a deep understanding of the EV market, excellent B2B management skills, and a results-driven mindset. Key Responsibilities:· Develop and implement sales strategies to achieve EV sales targets in assigned region/territory. · Identify and onboard new dealerships, fleet partners, and B2B customers. · Maintain strong relationships with existing customers, dealers, and partners to ensure high levels of satisfaction and retention. · Conduct market research to understand customer needs, competitor activities, and emerging trends in the EV segment. · Conduct regular product presentations, demos, and training sessions for dealers and customers. · Collaborate with marketing and product teams to support product launches and campaigns. · Prepare regular sales reports and forecasts for management review. · Ensure compliance with company policies, pricing structures, and promotional activities. Required Qualifications & Experience:· 2–5 years of experience in sales, preferably in the automobile or electric vehicle industry. · Proven track record of meeting or exceeding sales targets. · Experience managing dealerships or B2B customer accounts is a plus. · Familiarity with electric vehicle technology and charging infrastructure is an advantage Key Skills:· Strong sales and negotiation skills. · Excellent communication and interpersonal abilities. · Strategic thinking and market insight. · Proficient in Microsoft Office and CRM software. · Self-motivated and target-oriented. · Willingness to travel within assigned territory.

Responsible for planning & scheduling market visits for lead generation. Meeting sales targets of multiple payments solutions such as QR code, EDC/card swipe machine, point of sales software, insurance and other financial products. "Deployment of products and articulation of benefits & best practices at client locations. Ensuring customer satisfaction leading to higher sales conversions and retention." Gathering consistent feedback from market for existing offerings and insights on competitor moves as feedback for product enhancements. Enable digital payments at unorganised retailers by on-boarding new retailers & make them understand the complete payments acceptance process and its benefits. Visit existing merchant and resolve if merchant having any issue.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary: - The Account Executive Sales Position focuses on growing the business and expanding the relationships with SBM customers for predefined territory. Our Account Executive is responsible for acquisition of new and developing Small and Medium customers with main objective of Revenue, Volume and Gross Profit Growth by delivering sustainable supply Chain Solutions. Designation: Internal: Account Executive - Business Development External: Account Manager - Business Development Essential Functions Of The Role: Business Development and acquisition of new large national and global customers in line with organization growth and go to market strategies. Focus on long term sustainable business strategies – RFQ and long-term contracts. Developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business and securing contract agreements from previously noncontracted customers. Control revenue by maximizing profits through price strategies, margin control and mitigating customer loss. Presenting complete portfolio of UPS in front of customers to penetrate revenue and volumes streams. Achieve assigned monthly, quarterly and yearly Sales Goals – Customer’s acquisition, Volume growth, Revenue Growth and Gross profit. Timely update of Sales activities in UPS Drive Sales system and following Sales and organizational policies. Reporting to all the aspect of Sales activities and customers to manager on daily basis. Collaboration with Pricing/ procurement/ ops/ network to design solutions for customers. Key Skill Sets/Competencies Professional Selling Skills/Consultative Selling techniques and impactful presentation and communication skills. Negotiation and Objection Handling Skills for maintenance and sustainability. Strategic Thinking and Relationship Building Self-motivated and result oriented. Demonstrate Adaptability and accountability Use Ethical Practices Collaborative and interpersonal skills, networking and uses Experts/ Tools – Drive, Sales navigator and other systems to help in leveraging customer relationship. Hands on technologies to use the Sales and solution tools. Ownership and Constant Initiatives in adversity, - Uses Planning activities to achieve assigned goals. Job Duties: Pre Selling: Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions Customizes standardized presentation templates with customers’ information to illustrate benefits of solutions to customers Analyzes customers’ billing technology to understand their needs and recommend UPS products and services Performs pre-call analysis (e.g., research account history, shipping details, complaints, etc.) to prepare for sales calls. Research resources (e.g., current customers, periodicals, competitors, etc.) to identify sales opportunities and obtain contact information Selling: Responds to internal sales leads from various sources (e.g., Sales Lead Incentive Management system, operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy Sells UPS suite of technology solutions (e.g., Trade Ability, Quantum View, and Campus Ship, etc.) to customers to secure their business Assesses previous sales calls to determine action plans for subsequent visits Research existing UPS account history to obtain background information (e.g., pay history, shipping routes, etc.) and identify and prioritize large sales opportunities Utilizes DRIVE to document customer information and provide account status to the sales team Maintains and monitors records of customer information and account performance to track sales performance to objectives Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management Presents solutions to customers to gain approval of proposals and move forward with the sales cycle Executes on previously signed contracts (e.g., UPS Freight/ UPS Express) to introduce new products and services to customers and expand business within customer accounts Submits customer pricing requests to Pricing Analysts to generate new or revised price quotes Negotiates with internal groups (e.g., Pricing, Revenue Management, etc.) to create proposals and move forward with the sales process Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer Setting up SOP – Sales Operating procedure or MOP – Master Operating Plans (e.g., later pick up times, etc.) to satisfy customer complaints. - Collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs Generates customer-facing reports to outline shipping history, billing history, and accounts’ incentives (i.e., contracted discounts) and renegotiate contracts Follows-up with customers to ensure customer trades to potential /commitment Trains customers on billing analysis tools and electronic billing files to facilitate report generation Trains customers on proper packaging techniques to avoid damages Participates in UPS online training classes to prepare for products and services assessments and quizzes and to stay current on industry knowledge Post Selling: Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel, discusses complaints with UPS personnel (e.g., Business Development Manager, business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions Facilitates the drive for debt recovery from Customers in conjunction with F & A Facilitates proper on-boarding of new customers based on BD guidelines. Qualifications and Job Specification KPI: - Minimum – Bachelor’s Degree, Master in Business Management/additional diploma in Sales and Marketing preferable. Minimum 2-3 years of relevant international corporate sales experience in the similar industry. Professional selling skills, consultative selling techniques expert. Customer satisfaction and objection handling skills for maintenance and sustainability Excellent communication and presentation Skills Focus on Sale - Networks, and uses Experts/Tools/Systems to help in leveraging customer relationship, network and have a variety in new accounts High Energy levels planned for productive results towards sales funnel and calls, ability to stretch work hours and on opportunities and still remain enthusiastic ……………………………………………………………………………………………………………………………………………………………………… Compensation & Benefits breakdown: - Position will be offered to candidates under Local Terms of Employment. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary: - The Account Executive Sales Position focuses on growing the business and expanding the relationships with SBM customers for predefined territory. Our Account Executive is responsible for acquisition of new and developing Small and Medium customers with main objective of Revenue, Volume and Gross Profit Growth by delivering sustainable supply Chain Solutions. Designation: Internal: Account Executive - Business Development External: Account Manager - Business Development Essential Functions Of The Role: Business Development and acquisition of new large national and global customers in line with organization growth and go to market strategies. Focus on long term sustainable business strategies – RFQ and long-term contracts. Developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business and securing contract agreements from previously noncontracted customers. Control revenue by maximizing profits through price strategies, margin control and mitigating customer loss. Presenting complete portfolio of UPS in front of customers to penetrate revenue and volumes streams. Achieve assigned monthly, quarterly and yearly Sales Goals – Customer’s acquisition, Volume growth, Revenue Growth and Gross profit. Timely update of Sales activities in UPS Drive Sales system and following Sales and organizational policies. Reporting to all the aspect of Sales activities and customers to manager on daily basis. Collaboration with Pricing/ procurement/ ops/ network to design solutions for customers. Key Skill Sets/Competencies Professional Selling Skills/Consultative Selling techniques and impactful presentation and communication skills. Negotiation and Objection Handling Skills for maintenance and sustainability. Strategic Thinking and Relationship Building Self-motivated and result oriented. Demonstrate Adaptability and accountability Use Ethical Practices Collaborative and interpersonal skills, networking and uses Experts/ Tools – Drive, Sales navigator and other systems to help in leveraging customer relationship. Hands on technologies to use the Sales and solution tools. Ownership and Constant Initiatives in adversity, - Uses Planning activities to achieve assigned goals. Job Duties: Pre Selling: Travels to customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions Customizes standardized presentation templates with customers’ information to illustrate benefits of solutions to customers Analyzes customers’ billing technology to understand their needs and recommend UPS products and services Performs pre-call analysis (e.g., research account history, shipping details, complaints, etc.) to prepare for sales calls. Research resources (e.g., current customers, periodicals, competitors, etc.) to identify sales opportunities and obtain contact information Selling: Responds to internal sales leads from various sources (e.g., Sales Lead Incentive Management system, operations, Package Operations staff, etc.) to identify sales opportunities and create a sales strategy Sells UPS suite of technology solutions (e.g., Trade Ability, Quantum View, and Campus Ship, etc.) to customers to secure their business Assesses previous sales calls to determine action plans for subsequent visits Research existing UPS account history to obtain background information (e.g., pay history, shipping routes, etc.) and identify and prioritize large sales opportunities Utilizes DRIVE to document customer information and provide account status to the sales team Maintains and monitors records of customer information and account performance to track sales performance to objectives Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management Presents solutions to customers to gain approval of proposals and move forward with the sales cycle Executes on previously signed contracts (e.g., UPS Freight/ UPS Express) to introduce new products and services to customers and expand business within customer accounts Submits customer pricing requests to Pricing Analysts to generate new or revised price quotes Negotiates with internal groups (e.g., Pricing, Revenue Management, etc.) to create proposals and move forward with the sales process Analyzes price quotes to verify accuracy and determine how to propose the solution to the customer Setting up SOP – Sales Operating procedure or MOP – Master Operating Plans (e.g., later pick up times, etc.) to satisfy customer complaints. - Collaborates with operations to implement accounts with special needs (e.g., unique delivery schedules, extra conveyors, additional drivers, etc.) to adequately handle customers’ shipping needs Generates customer-facing reports to outline shipping history, billing history, and accounts’ incentives (i.e., contracted discounts) and renegotiate contracts Follows-up with customers to ensure customer trades to potential /commitment Trains customers on billing analysis tools and electronic billing files to facilitate report generation Trains customers on proper packaging techniques to avoid damages Participates in UPS online training classes to prepare for products and services assessments and quizzes and to stay current on industry knowledge Post Selling: Facilitates research of customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel, discusses complaints with UPS personnel (e.g., Business Development Manager, business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions Facilitates the drive for debt recovery from Customers in conjunction with F & A Facilitates proper on-boarding of new customers based on BD guidelines. Qualifications and Job Specification KPI: - Minimum – Bachelor’s Degree, Master in Business Management/additional diploma in Sales and Marketing preferable. Minimum 2-3 years of relevant international corporate sales experience in the similar industry. Professional selling skills, consultative selling techniques expert. Customer satisfaction and objection handling skills for maintenance and sustainability Excellent communication and presentation Skills Focus on Sale - Networks, and uses Experts/Tools/Systems to help in leveraging customer relationship, network and have a variety in new accounts High Energy levels planned for productive results towards sales funnel and calls, ability to stretch work hours and on opportunities and still remain enthusiastic ……………………………………………………………………………………………………………………………………………………………………… Compensation & Benefits breakdown: - Position will be offered to candidates under Local Terms of Employment. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company Description inGrade is a leading EdTech firm specializing in cutting-edge technology courses like Data Science, Generative AI, Cybersecurity, Prompt Engineering, Data Analysis, and more. We are committed to empowering students to reach their full potential and secure attractive careers at top international companies. Our purpose is to deliver best-in-class education through personalized mentorship, hands-on projects, and real-world experience, ensuring our students stand out in today’s competitive job market. Based on the expertise of industry professionals, we create an immersive learning environment where students thrive and prepare to become tech leaders. Join us at inGrade to make your dreams a reality and shape the future. Role Description This is a full-time, on-site role for a YouTube SEO Specialist , based in Noida . The YouTube SEO Specialist will be responsible for optimizing video content to increase visibility, drive organic views, and improve overall channel performance. Key tasks include conducting keyword research for video topics, writing optimized titles, descriptions, and tags, analyzing video performance metrics, and implementing strategies to boost YouTube rankings and subscriber growth. The role will also involve collaborating closely with the content, design, and video editing teams to ensure all published content is discoverable and aligned with SEO best practices on YouTube. Qualifications Strong understanding of YouTube’s search and recommendation algorithm Proficient in YouTube SEO tools such as VidIQ, TubeBuddy, Google Trends, and YouTube Studio Experience in writing SEO-optimized video metadata (titles, tags, descriptions) Knowledge of CTR, audience retention, watch time, and other key metrics Excellent analytical and problem-solving skills Ability to collaborate with creative teams (video, content, design) Background in digital marketing, video marketing, or content strategy is a plus Bachelor's degree in Marketing, Mass Communication, or a related field

Job Description Customer Operations - Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Description Customer Operations –CHAT- Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Voice Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. They must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. They must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews eClerx Customer Operations eClerx Customer Operations specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior Omni channel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help our clients improve sales and retention, while reducing costs and enhancing customer satisfaction. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Description Customer Operations –CHAT- Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. They must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. They must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews eClerx Customer Operations eClerx Customer Operations specializes in improving end-to-end customer journeys by providing advanced analytics, automation, superior Omni channel customer support, and field technical operations. Transforming everyday touchpoints into superior customer experiences to help our clients improve sales and retention, while reducing costs and enhancing customer satisfaction. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Description Customer Operations –CHAT- Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Description Customer Operations –CHAT- Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Flexible 24x7 Specialisation – International BPO, Chat Process eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyse information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialisation Preferred Qualifications Graduation in Computer Science, Computer Applications or related subjects eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing digital care support, quality monitoring & insights, advanced analytics, automation, superior technical operations support, and consulting services. We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law. About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Description The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles And Responsibilities Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiable—you must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. Data Visualization & Reporting Design, develop, and automatescalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. Process Improvement & Best Practices Identify opportunities to improve data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical And Functional Skills Bachelor’s degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work on CRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any Graduate Experience 0-2 Years in NBFCs/Banking.

Job Requirements Job Requirements Job Title – Associate Relationship Manager-LAP Place of work - Rajasthan/Gujarat/Karnataka/Madhya Pradesh/Chhattisgarh/Odisha/Andhra Pradesh Business Unit - Rural Banking Function - Retail Assets Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to identify mortgage needs of customers and provide appropriate lending solutions ( Loan Against Property) . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of mortgage business in Rural markets through lead generations and account opening as per needs of customer Spearhead mapping of detailed household needs based on direct customer interactions Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship and maintain high collections efficiency Lead preparation of quality documentation of loans to ensure minimum queries / rejections from Operations / Credit teams Coordinate with operations officer to ensure timely and accurate data entry Ensure compliance as per the bank requirements Secondary Responsibilities Recommend process changes in order to improve service efficiency and quality across the branch network Provide support for implementation of livelihood advancement and community development initiatives. Key Success Metrics Customer Acquisition targets, Cross sell targets Educational Qualifications Graduate-Any-Full Time 12th- Any Experience 0-2 Years in NBFCs/Banking.

MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan, or ordering takeout – MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments, and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. The Opportunity We're looking for a passionate, curious, and highly skilled Data Analytics Engineer who's excited by the chance to build cutting-edge analytics solutions and significantly impact MariaDB's future. If you're someone who loves diving deep into data, experimenting with new technologies, and pushing yourself to grow both professionally and personally, this role offers a huge playground for your talents and ambitions. This position is not just about excellent compensation—it's an opportunity to set yourself up for future leadership roles, exploring and owning challenging projects from end-to-end, and working alongside a collaborative, innovative global team. Responsibilities Fully own and independently drive analytics projects—from initial stakeholder collaboration and requirement gathering to technical implementation, in-depth analysis, and actionable insights. Write clean, efficient, and scalable production-grade code primarily using SQL and Python, while exploring and integrating the latest tools and technologies. Architect, develop, and optimize sophisticated data pipelines, integrations, and analytics infrastructures, including working with Kubernetes, Docker, and cloud-native platforms. Create impactful dashboards and interactive visualizations using Looker Studio, Tableau, or Power BI that clearly communicate your findings to technical and non-technical stakeholders. Conduct advanced segmentation and cohort analyses to uncover deep customer insights and strategic business opportunities. Collaborate closely and effectively with marketing, product, sales, and engineering teams to deliver strategic, data-driven recommendations. Monitor and evaluate key business KPIs related to customer satisfaction, retention, acquisition, and revenue growth. Leverage modern AI-driven tools (e.g., Cursor, GitHub Copilot) to enhance productivity and analytical capabilities. Present your insights and strategic recommendations compellingly to senior management and across diverse stakeholder groups. Continuously explore, learn, and stay ahead of industry trends, analytics methodologies, and technological advancements. Qualifications Bachelor's degree or equivalent in Data Science, Computer Science, Engineering, or related fields. 5+ years of robust experience in data analytics, business intelligence, and data integration. Advanced proficiency in SQL and Python, with a strong capability to integrate data from various sources. Solid experience with data visualization tools such as Looker Studio, Tableau, or Power BI. Expertise with relational databases (MariaDB, MySQL, PostgreSQL), NoSQL databases (MongoDB), and cloud-based data warehouses (BigQuery, Snowflake). Strong understanding of modern software architecture, containerization, and deployment (e.g., Kubernetes, Docker). Experience with Next.js and FastAPI is a plus, as well as familiarity with Jupyter Notebooks. Excellent stakeholder management, communication, and presentation skills. Curiosity and enthusiasm for leveraging emerging AI technologies and analytical techniques. Excellent overall understanding of business operations; broad, systems-level thinking is essential. Highly self-motivated, organized, detail-oriented, and ready to thrive independently in a dynamic environment. Location Sofia, Bulgaria, or Bangalore, India - (Hybrid Role) What's in it for you? Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), a massive degree of flexibility and freedom, and more. Salaries for candidates outside the U.S. will vary based on local compensation structures. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB's total rewards package, which (subject to eligibility requirements) may include health insurance, life, and disability insurance, funds toward professional development resources, paid holidays, and parental leave, just to name a few! How to Apply If you are interested in this position, please submit your application along with your resume/CV. MariaDB does not sponsor work visas or relocation. MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter. MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes. MariaDB is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

About Ema Ema is a Series-A startup ( $61 M raised; Accel, Section 32, Prosus, Wipro Ventures, Hitachi Ventures ) that builds the Universal AI Employee – an agentic AI network that observes, reasons and acts across 200+ SaaS and internal APIs via our Generative Workflow Engine™ (GWE). Emerging from stealth in 2024, we have tripled our customer base and forged GTM alliances with Microsoft, Teleperformance, Google, Wipro, Hitachi Digital Services, ISG, KPMG, PWC and NDI . Founded by ex-Google, Coinbase, and Okta executives, we operate out of Silicon Valley and Bangalore. The Opportunity Reporting to the CEO, the Head of Customer Value & Experiences owns the entire post-sales P&L and customer journey – from first pilot to global roll-out and renewal. You will scale Ema’s TAM (Technical Account Management), Customer Value Engineering, and Support functions to propel our next phase of growth (from ~$4 M to $40 M ARR). Success means shorter time-to-value, 130 %+ net-revenue-retention, and NPS ≥ 70. Key Responsibilities Strategy & Planning - Define a 24-month post-sales roadmap that aligns with company OKRs and investor milestones; translate into quarterly targets for TTV, adoption, NRR, and gross margin. Delivery Excellence - Guarantee 100 % enterprise implementations go live on-time / on-budget with onboarding NPS ≥ 80; codify a global playbook that halves average time-to-value within 12 months. Customer Health & Expansion - Own health‐scoring, QBRs, and exec-level success plans; drive ≥ 35 % upsell / cross-sell penetration and partner with Sales on renewal negotiations. Support & Incident Governance - Stand-up tiered, follow-the-sun support; achieve 90 %+ CSAT and 20 % YoY reduction in median resolution time through automation and self-service. Voice of Customer (VOC) - Institute a 60-day closed-loop VOC program that feeds product requirements to GWE and Fusion squads; prioritize roadmap features with $ impact models. Organizational Leadership - Hire, coach, and retain a world-class org (TAM, CVE, Support) across US & India; embed a high-bar culture of ownership, data-driven decision-making, and operational excellence. Ideal Profile 12 + yrs leading post-sales orgs (CS, TAM, Value Engineering) in high-growth B2B SaaS or AI infrastructure; 5 + yrs at VP/Head-of level. Proven ownership of $10 M-$50 M ARR portfolios with NRR ≥ 120 %. Deep fluency in agentic/LLM architectures, cloud (AWS/Azure/GCP), APIs & enterprise integrations; able to whiteboard a secure, scalable GWE deployment for a Fortune 1000. Track record of building geo-distributed teams and process at seed-to-Series C startups. Certifications (PMP, Six-Sigma Black Belt, ScrumMaster) or equivalent operational rigor. Executive gravitas with C-suite customers; inspires trust and action across Product, Sales, and Engineering. Why Ema Category leadership in agentic AI – backed by Accel, Section 32, Prosus, and Microsoft High-impact seat at the exec table – shape GTM, product, and culture. Hybrid flexibility, competitive comp (cash + equity), and fast growth trajectory. Culture built on Quality, Ownership, Impact, and Radical Collaboration. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

We are hiring for travel sales executives from PPC call interested candidate msg me on 8588987169 10+ English Core PPC Sales Agents Salary: Up to 65K Changes Agents Salary up to 65k With Cabs Crore PPC background require . 05 Chargeback Executives (PPC Travel Background Mandatory) Salary: 45K50K (in-hand) 3+ Retention Executives (Core PPC Background Required) Salary: 50K55K 5 Customer Service Agents Salary upto 45k No cab facility | 3 Quality Agent , salary upto 40k No cab facility | 3 CCV Agent salary upto 55k (depends on the interview)

Join Us as Customer Success Manager (CSM)! Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored strategies, and be a trusted advisor to help our customers succeed, all while contributing to our mission of delivering exceptional customer experiences. This role will support our Maritime and APAC customer portfolio within our Transportation Line of Business. Why You’ll Love Working Here As a Customer Success Manager at ORBCOMM, you’ll drive customer satisfaction, retention, and growth by proactively managing a portfolio of clients. Working either with a Business Development Manager or independently, you'll ensure customers realize the full value of our IoT solutions through onboarding, business reviews, and ongoing asset health monitoring. If you're passionate about delivering exceptional customer value and fostering long-term relationships, this is the perfect role for you! This role can either be held in our Hyderabad, India office or remotely in Taiwan. What You’ll Do Customer Retention & Growth: Drive retention by understanding customer needs, optimizing operations, and expanding adoption of ORBCOMM solutions. Customer Experience: Ensure high satisfaction and retention through exceptional service and strong relationships. Customer KPIs: Align solutions with customer KPIs to maximize product value and achieve business goals. Solution Success & ROI: Integrate ORBCOMM solutions to enhance efficiency and drive measurable results. Escalation Management: Manage case prioritization, customer remediation, and collaborate with support teams to resolve critical issues. Asset Health Analysis: Provide actionable insights from asset data to drive success. Business Reviews: Lead semi-annual reviews to assess performance, discuss roadmaps, and align on goals. NPS & Case Health: Monitor and improve customer satisfaction (NPS) and case management. Customer Training: Deliver product and software training to ensure customers fully utilize ORBCOMM solutions. Add-On Orders & Onboarding: Oversee incremental orders and ensure smooth onboarding of new devices. RMA Coordination: Manage product repair and replacement escalations to ensure quick turnaround. Who You Are You’re self-driven and thrive in a collaborative environment, ready to take ownership of your work. If you have: Bachelor’s degree in business, Information Technology, or a related field. 5 to 7 years of experience in Customer Success, Account Management, or a similar customer-facing role. Mandarin language proficiency – Native or near-native fluency in speaking, reading, and writing is required to communicate effectively with Mandarin-speaking clients, partners, and stakeholders. Initiative-taking approach, capable of working both independently and collaboratively within a team. Strong experience collaborating with Customer Support and Activation Services teams to resolve escalated issues and support customer onboarding. Experience working in technology, telecommunications, or IoT preferred. Proficiency in Salesforce for CRM management and case management. Proficiency in Microsoft Office tools (Word, PowerPoint, Excel) for effective customer communication and presentations. Excellent communication, problem-solving, critical thinking, and relationship management skills with diverse stakeholders. Exceptional organizational skills to manage multiple customer engagements and initiatives. Periodic Travel Travel Requirements: Be prepared for periodic travel (estimated at 20-30%) to customer sites, industry events, and ORBCOMM offices as needed to support customer success initiatives and maintain strong customer relationships. On-Site Engagement: Conduct on-site visits to understand customer needs, provide training, and ensure the successful implementation of ORBCOMM solutions. Then we want to meet you! About Us At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com ! Ready to Join Us? We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you. We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted. At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.