Retail Training Manager

You will be joining SSIPL, a group dedicated to creating a sports and athleisure brand in India. As a Product and Behavioural Trainer with over 3 years of experience, your role will involve providing comprehensive training on products and behavioural skills to store employees. Your goal will be to equip them with the necessary knowledge and customer interaction skills to deliver outstanding service and boost sales. In terms of Product Training, you will conduct detailed sessions on product features, benefits, and usage to ensure that employees are well-informed about the products. You will also be responsible for developing and updating training materials like presentations and manuals to maintain the relevance and effectiveness of product knowledge. Additionally, you will assist in creating in-store product demos and ensuring that product displays align with training guidelines. For Behavioural Training, you will conduct sessions focused on enhancing customer service, communication, and interpersonal skills among store employees. You will provide techniques for managing customer inquiries, handling difficult situations, and upselling effectively and respectfully. Moreover, you will aim to foster a positive work environment by instilling values such as teamwork, professionalism, and accountability. In terms of Assessments & Feedback, you will monitor and assess employee performance during training, offering constructive feedback and suggestions for improvement. You will also develop evaluation tools to assess the effectiveness of training programs. Your role will involve Continuous Improvement where you stay updated with industry trends and product knowledge to ensure that training materials remain current. You will actively seek feedback from store managers and employees to enhance training methods and materials continuously. Collaboration is key in this role, as you will work closely with the HR and Operations teams to align training programs with company goals. You will collaborate with store managers to address specific training needs and customize sessions to meet store-specific requirements. Reporting accurately on training sessions, attendance, and progress will also be part of your responsibilities. You will provide regular reports on training outcomes and recommend further development plans as necessary. To qualify for this role, you should hold a Bachelor's Degree in any discipline and have at least 3 years of professional full-time working experience. Technical skills required include proven training experience, preferably in a retail or customer-facing environment, strong knowledge of product categories, features, and market trends, as well as excellent communication and presentation skills. Additionally, you should possess other essential skills such as the ability to engage and motivate employees at all levels, strong interpersonal skills, a high level of adaptability and problem-solving abilities, as well as being organized, logical, creative, athletically astute, calm, proactive, and capable of multitasking effectively.,