Retail Training Manager

Job description

Hiring Experienced Retail Training Managers – Transform Flagship Retail Experiences

We are on an exciting journey to overhaul select retail stores and elevate them into flagship

retail experiences, with a sharp focus on Customer Experience Transformation.

To make this ambitious vision a reality, we are looking for experienced Retail Training

Managers who can design and drive high-impact, on-ground training interventions that

deliver tangible results.

Key Responsibilities:

Lead and manage impactful training programs focused on Grooming Standards,

Customer Greetings, and QMS practices.

Drive strategic initiatives aimed at enhancing Footfall Conversion and improving

overall customer experience.

Monitor and track training effectiveness via KPIs like Grooming compliance,

Greeting adherence, QMS compliance vs Footfall trends.

Collaborate closely with store teams and leadership to ensure sustained behavioral

change and performance improvement.

Main KPIs:

Grooming Standards Compliance

Greeting Process Effectiveness

QMS vs Footfall Enhancement

Payroll & Employment Details:

Payroll Company: Mercury Solutions

Location: Various retail stores (on-ground)

Salary: Up to ₹5.5 LPA

Location: Mumbai,Delhi,Gurgaon,Pune,Hyderabad & Bangalore

Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Location:

• Gurgaon, Haryana (Preferred)

Work Location: In person