Retail Store Manager

Job Title: Retail Store Manager

Location: Any location in Chennai
Experience: Minimum 2 years in retail store operations
Preferred Age: 22 – 35 years

Role Overview

The Store Manager will be responsible for the day-to-day operations of the retail outlet — ensuring smooth functioning of the store, maintaining inventory accuracy, leading and motivating the sales team, and delivering excellent customer service. The role requires a hands-on, energetic individual who can balance operational efficiency with a customer-friendly approach.

Key Responsibilities1. Store Operations & Sales

• Oversee daily store activities, including opening/closing, cash handling, and cleanliness.
• Achieve monthly sales targets and implement strategies to increase footfall and conversions.
• Ensure product displays, signage, and stock arrangements are attractive and consistent with brand standards.
• Maintain good relations with walk-in customers and handle complaints promptly and courteously.

2. Staff Management

• Supervise and motivate sales and support staff to maintain high performance standards.
• Prepare staff rosters, monitor attendance, and ensure punctuality.
• Conduct regular team meetings and on-the-job training sessions.
• Support in hiring and onboarding new team members when required.

3. Inventory & Stock Management

• Maintain optimal stock levels and coordinate with warehouse/purchase teams for replenishment.
• Conduct regular stock checks and prevent losses due to expiry, pilferage, or damage.
• Ensure proper documentation for inward and outward stock movement.
• Keep records updated in POS / billing software.

4. Customer Service

• Greet and assist customers with product knowledge, recommendations, and billing support.
• Build relationships with regular customers and encourage loyalty.
• Ensure quick resolution of customer queries and maintain feedback records.

5. Reporting & Coordination

• Submit daily sales, expense, and stock reports to Head Office.
• Ensure compliance with all store policies, hygiene, and safety norms.
• Coordinate with accounts, HR, and logistics teams for smooth operations.

Key Skills & Attributes

• Strong leadership and communication skills.
• Good understanding of retail operations, billing, and stock management.
• Customer-oriented attitude and problem-solving mindset.
• Basic computer knowledge (Excel, billing/POS software).
• Ability to work flexible shifts, including weekends and holidays.

Education

• Graduate in any discipline.
• Diploma or certification in Retail Management is an added advantage.

Reporting To

• Area Manager / GM

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person