Retail Manager

Store Manager JD

We are seeking a dynamic and skilled candidate for the role of Store Manager. This individual will be responsible for overseeing all aspects of store operations, Inventory management and leading the team to ensure the store runs smoothly, efficiently.

Key Responsibilities:

1) Day-to-Day Retail Operations:

• Oversee the daily operations of the store, ensuring that all activities are carried out efficiently, smoothly, and in line with company policies.
• Manage the store’s workflow, from opening to closing, ensuring that all tasks and responsibilities are completed on time.

2) Inventory Management:

• Oversee inventory management, ensuring accurate stock levels and that products are readily available for customers.
• Coordinate with the warehouse or suppliers to ensure timely stock replenishment and that inventory is appropriately rotated.
• Conduct regular stock checks and audits to avoid discrepancies.

3) Supervision and Performance Evaluations:

• Supervise store staff, ensuring that team members are motivated and performing their roles effectively.
• Conduct regular performance evaluations to provide feedback, set goals, and develop staff skills. Address any performance issues in a constructive manner.

4) Team Leadership & Positive Work Environment:

• Foster a positive and productive working environment by leading by example, setting clear expectations, and promoting team collaboration.
• Ensure that all employees are motivated, well-trained, and empowered to achieve personal and professional success.

5) Client Management:

• Handle appointments and walk-in clients with professionalism and courtesy, ensuring their needs are met promptly and effectively.
• Develop strong relationships with customers to foster loyalty and repeat business.

6) Customer Service Standards:

• Maintain and enforce exceptional customer service standards to ensure a high level of satisfaction for every customer.
• Address customer inquiries, complaints, and issues efficiently and professionally, ensuring resolution while maintaining the company’s reputation.

7) Sales Targets & Profitability:

• Monitor and track store sales targets, ensuring that they are met or exceeded.
• Develop strategies to increase revenue and profitability, ensuring that the store meets its financial goals.
• Analyze sales data to identify trends, opportunities, and areas for improvement.

8) Store Traffic & Sales Maximization:

• Implement and execute strategies to increase foot traffic into the store.
• Promote in-store promotions and events that will drive sales and attract new customers.
• Maximize sales through creative merchandising, upselling, and delivering a unique shopping experience.

9) Policy and Procedure Implementation:

• Ensure that store policies and procedures are adhered to by all staff members.
• Continuously monitor operations to ensure compliance with health, safety, and other legal regulations.

10) Team Meetings & Goal Communication:

• Organize and conduct regular store meetings to communicate business goals, sales targets, updates, and training.
• Motivate and inspire the team to reach both individual and collective goals.
• Provide guidance, support, and direction to staff as needed, ensuring they are fully equipped to achieve their targets.

11) Customer Complaints and Issue Resolution:

• Address customer complaints or issues swiftly, maintaining the store's high level of professionalism and customer satisfaction.
• Develop and implement solutions for common customer concerns to improve overall service quality.

12) Store Aesthetics & Cleanliness:

• Ensure that the store is always aesthetically pleasing and clean, adhering to the brand’s standards.
• Regularly check that product displays are attractive and organized, ensuring the store remains a welcoming space for customers.
• Supervise store cleanliness, ensuring the store meets health and safety regulations.

Requirements:

• 3+ years management / store management experience in a customer facing environment.