Restaurant Manager

Key Responsibilities: Operational Management, Supervise daily restaurant operations to ensure smooth functioning and adherence to company SOPs. Monitor food preparation, presentation, and service quality. Ensure compliance with health, safety, and hygiene standards. Manage inventory, procurement, and stock control to minimize wastage. Oversee cash handling, billing, and daily sales reconciliation. Team Leadership Recruit, train, and motivate restaurant staff to achieve performance goals. Prepare staff rosters and ensure adequate manpower during shifts. Conduct regular team meetings to review performance, address concerns, and share updates. Foster a positive and professional work culture. Customer Experience, Maintain a high level of customer satisfaction through prompt and courteous service. Handle guest complaints effectively, ensuring quick and satisfactory resolution. Collect and analyze customer feedback to identify areas of improvement. Financial & Administrative Control Monitor and achieve sales, profitability, and cost targets. Prepare periodic reports on sales, labor, and expenses for management review. Assist in developing and implementing marketing or promotional activities to boost sales. Compliance & Standards: Ensure adherence to company policies, brand guidelines, and statutory regulations. Maintain records of licenses, audits, and compliance documents. Ensure all equipment and facilities are well maintained and operational. Key Skills & Competencies: Strong leadership, communication, and interpersonal skills. Excellent customer service orientation. Sound knowledge of F&B operations, inventory, and cost control. Ability to multitask and work effectively under pressure. Proficiency in POS systems and MS Office applications. Qualifications & Experience: Bachelor’s degree in Hotel Management, Hospitality, or related field preferred. Minimum 4–8 years of experience in restaurant operations, including 2+ years in a managerial role. Experience in QSR / Fine Dining / Café operations preferred. Working Conditions: Flexible to work in shifts, weekends, and holidays. Fast-paced, customer-centric environment requiring on-floor presence.