Restaurant Manager

Job description

Key Roles and Responsibilities

1.⁠ ⁠Documentation and Maintenance

•⁠ ⁠Maintain and update regulatory requirements of Store and Crew documents.

•⁠ ⁠Develop reporting documents for the crew.

•⁠ ⁠Prepare store operation formats.

2.⁠ ⁠Store Management and Operations

•⁠ ⁠Complete store administration and ensure compliance with regulatory and company policies and procedures.

•⁠ ⁠Enforce in-store security and health and safety procedures for the crew and customers as per legal guidelines.

•⁠ ⁠Store finance handling and reporting.

•⁠ ⁠Maintain all controllable costs to keep operations profitable.

•⁠ ⁠Addressing grievances like product complaint / QC complaint / Transit damage etc

3.⁠ ⁠Customer Experience

•⁠ ⁠Commit to be customer centric management and ensure high levels of customers’ satisfaction through excellent service.

•⁠ ⁠Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements.

•⁠ ⁠Resolve customer complaints to satisfactory levels.

•⁠ ⁠Delivering exceptional sales services for improved customer satisfaction

•⁠ ⁠Maintain outstanding store condition and visual merchandising standards.

•⁠ ⁠Maintain outstanding store cleanliness.

•⁠ ⁠Create and improve store aesthetics and ambience.

•⁠ ⁠Focus on one-minute service.

4.⁠ ⁠Business and Sales Goals

•⁠ ⁠Prepare monthly business plan.

•⁠ ⁠Create and communicate business targets to crew.

•⁠ ⁠Present weekly review of Business.

•⁠ ⁠Analyze sales and revenue reports and create P&L report.

•⁠ ⁠Analyze consumption trend to create forecasts, Indent vs utilisation

•⁠ ⁠Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

•⁠ ⁠Developing marketing strategies to raise customers’ pool, expand store traffic and optimize profitability.

•⁠ ⁠Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.

•⁠ ⁠Propose innovative ideas to increase market share.

•⁠ ⁠Product saliency tracking based on profitability across each area.

•⁠ ⁠Execute new product launches.

5.⁠ ⁠Crew Management

•⁠ ⁠Select, recruit, orient, groom and train employees as per the Company standards.

•⁠ ⁠Perform Police verification for new employees.

•⁠ ⁠Prepare Salaries, annual appraisals.

•⁠ ⁠Maintain crew performance by coaching, counselling, and disciplining employees.

•⁠ ⁠Schedule crew, allocate work and communicate performance standards.

•⁠ ⁠Conduct personnel performance appraisals to assess training needs and build career paths.

•⁠ ⁠Responsible for creating healthy work environment.

•⁠ ⁠Communicate Company’s vision, plans, goals, principles, expectations clearly.

•⁠ ⁠Communicate regulatory food safety practices and Company standards mentioned in Store Operation Manual.

6.⁠ ⁠Inventory Management

•⁠ ⁠Manage and control inventory at all times.

•⁠ ⁠Create Aging Stock Analysis

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Night shift
• Performance bonus

Experience:

• Restaurant management: 3 years (Preferred)

Work Location: In person

Expected Start Date: 16/05/2025

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person