Restaurant Captain

Job Summary:The Restaurant Captain at Belle Amore plays a key supervisory and service role on the restaurant floor. Responsible for ensuring an exceptional guest dining experience, the Captain oversees section operations, coordinates service staff, manages table assignments, and maintains the high service standards and ambiance that define Belle Amore. Key Responsibilities:Guest Experience & ServiceGreet guests with warmth and professionalism; ensure seamless seating and service. Guide guests through the menu, make recommendations, and ensure special requests are fulfilled. Handle guest complaints or concerns calmly and efficiently, escalating when necessary. Team LeadershipSupervise wait staff within assigned section or shift. Train, motivate, and support servers, stewards, and runners in delivering impeccable service. Ensure staff grooming, hygiene, and behavior align with Belle Amore standards. Operations & CoordinationEnsure all tables are set, clean, and ready before service begins. Coordinate with the kitchen and bar for timely delivery of food and beverages. Monitor food presentation, portioning, and temperature before service. Maintain cleanliness and readiness of the dining area throughout service. Sales & UpsellingPromote daily specials, signature dishes, and premium menu items. Suggest wine and food pairings where appropriate. Drive sales through subtle upselling and menu knowledge. Compliance & SafetyEnsure adherence to health, hygiene, and safety standards. Monitor and manage waste, breakages, and inventory use within the section. Qualifications & Skills:Experience: 2-4 years in food & beverage service; previous captain or supervisory experience preferred. Education: Diploma or degree in Hospitality Management is an advantage. Skills: Strong communication and interpersonal skills Leadership and team coordination Problem-solving and conflict resolution Knowledge of fine dining etiquette and wine pairing Fluent in English; local language skills are a plus Working Conditions:Ability to work flexible shifts, including evenings, weekends, and holidays. Physically fit – ability to stand for long hours and handle busy shifts. Performance Indicators:Guest satisfaction scores Table turnover rate Sales targets (upselling) Team performance and feedback Cleanliness and service quality audits