Restaurant Captain

4 years

1 - 2 Lacs

Posted:22 hours ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

The Captain will be responsible for supervising the service team, ensuring smooth café operations, and delivering excellent guest experiences. He/She will act as the link between management and the service staff, ensuring high service standards, guest satisfaction, and proper team coordination.

Key Responsibilities

  • Greet and seat guests, ensuring a warm and welcoming environment.
  • Supervise waiters, stewards, and support staff during shifts.
  • Allocate tables and assign responsibilities to service staff.
  • Ensure prompt and efficient service of food and beverages.
  • Handle guest complaints and resolve issues professionally.
  • Maintain knowledge of the menu, specials, and promotions to guide staff and assist guests.
  • Ensure hygiene, cleanliness, and safety standards are maintained in the café.
  • Coordinate with kitchen staff to ensure smooth service and timely delivery of orders.
  • Assist the Café Manager in staff training, daily briefings, and performance monitoring.
  • Monitor stock levels of service-related items (cutlery, crockery, condiments, etc.).
  • Maintain billing accuracy and support the cashiering process when required.

Qualifications & Skills

  • Bachelor’s degree/Diploma in Hotel Management or equivalent.
  • 2–4 years of experience in F&B service, with at least 1 year in a supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Guest-oriented with a pleasant personality.
  • Ability to handle pressure and resolve conflicts effectively.
  • Good knowledge of café/restaurant operations, service standards, and customer service.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹19,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

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