Restaurant Captain

Key Responsibilities: • Provide attentive and personalized service to guests in your section, ensuring their needs are met promptly and courteously. • Supervise and coordinate the activities of the restaurant staff to maintain smooth operations during service hours. • Train, mentor, and motivate team members to deliver exceptional guest experiences and uphold the restaurant's standards. • Upsell food and beverage items to guests by recommending specials, promotions, and additional menu items, enhancing their dining experience, and increasing revenue. • Maintain a comprehensive knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their selections and accommodate special requests. • Follow established checklists for opening, closing, and shift duties, including but not limited to setup, cleaning, inventory management, and equipment maintenance. • Handle guest inquiries, complaints, and feedback professionally and efficiently, resolving issues to ensure guest satisfaction and loyalty. • Monitor dining areas for cleanliness, ambiance, and compliance with health and safety regulations, taking corrective action as needed. • Collaborate with the kitchen and bar staff to ensure timely and accurate order preparation and delivery, maintaining quality standards. • Assist in inventory management, including stock rotation, and conducting regular stock counts to minimize waste and optimize cost control. Qualifications and Experience: • Bachelor’s degree in hospitality management or a related field preferred. • Minimum of 3 years of experience in a similar role within the hospitality industry, demonstrating strong leadership and customer service skills. • Excellent communication and interpersonal abilities to interact effectively with guests, team members, and management. • Proven track record of upselling food and beverages to increase revenue while maintaining guest satisfaction. • Strong organizational and multitasking skills, with the ability to prioritize tasks and delegate responsibilities effectively. • Knowledge of health and safety regulations, food hygiene practices, and alcohol service guidelines. • A positive attitude, a passion for hospitality, and a commitment to delivering memorable dining experiences to guests.