Resident Relationship Manager

Job:- Resident Relationship Manager Location:- Gurgaon Roles & Responsibilities: 1) Ensure that all operations are in compliance with SOPs and company policies, making any necessary adjustments as needed. 2) Ensure that all aspects of the residential community are functioning correctly, including facilities management, maintenance, and security. 3) Act as the primary point of contact for residents and handle any issues, concerns, or complaints promptly, effectively, and with sensitivity. 4) Manage the customer service and support processes to ensure that all residents receive excellent service and support throughout their stay. 5) Work closely with the sales team to ensure that all operations are aligned with the sales objectives and provide feedback on any potential operational issue 6) Ensure that all residents are complying with stay guidelines and create a welcoming and comfortable environment for residents. 7) Prepare regular reports on operations and customer service-related issues and provide recommendations to the management team for improvements. 8) Ensure that the residential community complies with all relevant regulations and guidelines. Skills and Qualifications: 1) A Bachelor's degree in Business Administration, Hospitality Management, or a related field. 2) Proven experience in customer service, operations, and facility management. 3) Excellent communication skills and the ability to handle resident concerns sensitively and professionally. 4) Strong problem-solving skills and the ability to work under pressure. 5) Ability to work independently, multitask, and manage time effectively. 6) Experience with relevant software applications, including property management software, customer service software, and Microsoft Office. 7) Knowledge of local regulations and guidelines related to residential communities. 8) Strong leadership skills and the ability to work well as part of a team. Perks :- Food and Accomodation