Posted:Just now|
Platform:
Work from Office
Full Time
We are looking for a full-time Guest Relations Executive who will be responsible in assigning guests
to tables, maximizing the utilization of the space to the best advantage. Making sure that every
guest is greeted, seated promptly and well attended. To ensure that guest on every table receives
attention and service. To be familiar with the daily station assignments to staff.
Below enlisted are the roles and responsibilities of a GRE but not limited to.
Responsibilities & Duties:
• Responsible in assigning guests to tables, maximizing the utilization of the space to the best
advantage.
• Making sure that every guest is greeted, seated promptly and well attended.
• To ensure that guest on every table receives attention and service.
• To be familiar with the daily station assignment of staff.
• To monitor and handle guest complaints by following the instant pacification procedures
and ensuring guest satisfaction.
• To collate guests feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list and report report that assist
business decisions.
• Fully understand operation of the restaurant and service sequence.
• To be constantly aware of activities of the hotel.
• Assist in preparation and distribution of all promotional material.
Qualifications & Skills:
• Pleasant disposition with good interpersonal skills
• Able to multi task.
• Able to work in fast-paced environment.
• Team player.
• Good command over language.
• Should have pleasing personality.
• Excellent guest service skills.
• Good knowledge of food and beverages services.
Mannat Group Of Hotels
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