General Manager Operations

Job Summary:

As General Manager, you will be responsible for Planning, implementing and managing overall daily operations based on the following guidelines resulting in the smooth functioning of a unit in Mannat. You will be in charge of ensuring high-quality service, effective cost management & guest satisfaction.

• Ensure the hotel complies with all relevant regulatory requirements like health and safety regulations, labor laws and licensing requirements.
• Oversee routine operations, including front desk, housekeeping, managing staff, ensuring guest satisfaction and maintaining the physical facilities.
• Addressing guest complaints and concerns, monitoring guest feedback, and implementing changes to improve customer satisfaction
• Create and implement policies and procedures to ensure smooth hotel operations in guest services, housekeeping, and maintenance and security areas.
• Planning and implementing capital improvements to the hotel, such as renovations, upgrades, or expansions.
• Manage inventory to meet financial goals and provide leadership to hotel staff members when required.
• Organizing meetings with hotel department heads to address changes to policies and assess progress
• Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
• Training and developing hotel staff to achieve their career goals and become more successful in their roles
• Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
• Helping resolve guest complaints and booking and billing issues
• Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
• Recruiting and hiring new hotel staff to fill vacant positions
• Inspecting guest's rooms to ensure they're clean and satisfactory
• Maintaining the hotel's physical properties and arranging for repairs, if necessary
• Ensuring that the hotel meets all health, safety and security laws and regulations
• Planning and implementing hotel marketing campaigns to attract new guests
• Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings
• Promote a positive atmosphere in the hotel while maintaining a professional culture.
• Manage reservations through mobile apps and websites, monitor inventory through point-of-sale systems and facilitate guest arrivals with room allocations.
• Prepare and manage schedules and shifts
• Regularly inspect facilities and strictly enforce adherence to health and safety regulations.
• Control spending and budgets, examine and comprehend financial data, and keep an eye on revenue and earnings.
• Set specific goals and oversee work at all levels, including that of front desk staff, kitchen staff, service staff, housekeeping workers etc.
• Organize tasks and assign roles to attain the most effective operational framework.
• Hire and onboard new hotel staff
• Evaluate staff performance
• Prepare and manage schedules and shifts
• Manage and monitor hotel expenses