Reporting Lead

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About The Role

Key Responsibilities

• Extract, transform, and load data ensuring accuracy for reporting
• Develop, update, and maintain dashboards to visualize key metrics
• Generate and distribute reports to stakeholders on schedule
• Oversee reporting processes for accuracy and efficiency, driving continuous improvements
• Collaborate with CX leadership and cross-functional teams to identify and solve operational challenges
• Use metrics to influence business decisions and improve customer support quality
• Work in PST time zone (night shift IST)
  

Requirements

• Passion for Coinbase’s mission and customer experience
• Minimum 3 years experience in an analyst role (operations, finance, business analytics, etc.)
• Strong SQL skills (4+ years) and data modeling expertise
• Python experience is a plus
• Experience in customer experience or revenue operations preferred
• Strong strategic thinking and problem-solving skills
• Excellent communication skills across different teams and levels
• Adaptability in a fast-paced, evolving environment
• Fluent in English
  

Nice To Haves

• Experience with BI tools like Looker, Tableau, or PowerBI
• Ability to quantify qualitative work and summarize findings clearly
• Project management skills
  

Additional Information

• Coinbase expects in-person participation throughout the year with multiple team/company offsites
• Equal opportunity employer with commitment to diversity and accommodation
  

Tagged As

• Clinical
• Research
• Biotech
• Healthtech
• Information Technology
• Oncology
• AdTech
• Digital Media
• Big Data Analytics
• Software
• Generative AI
• Social Impact