Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. At Coinbase, we view security as one of our core product features. As part of this role, you would be joining the dedicated Security team supporting our Institutional business lines and helping to create a secure user experience for our customers. You will support operations for some of our core security processes, as well as partnering closely with our product partners and other core teams to help design product features that will maximize security without adding unnecessary friction. As part of this role, you ll work closely with product engineers, cryptography engineers, and other technical teams, so a deep understanding of backend systems will be a significant benefit in this role. The Institutional business at Coinbase is evolving rapidly, making this a great opportunity to be a part of furthering Coinbase s mission of being the Most Trusted crypto company. What you ll be doing (ie. job duties): Manage the Information security program for our APAC entities Operate core security processes supporting our Coinbase products used by our APAC entities Evaluate and improve operational processes to enhance security and product usability Execute data analysis to evaluate effectiveness of our security product initiatives, and identify opportunities to better achieve our goals. Policy and risk management documentation and design Analysis and implementation of regulatory requirements as our covered entities continue to expand What we look for in you (ie. job requirements): You are an expert at designing and improving operational processes to increase efficiency at scale You are highly skilled at evaluating and reporting on data for large scale initiatives, including at an executive level Ability to communicate with both technical and non-technical stakeholders in order to drive cross-functional alignment Continuous learning mindset to stay on top of emerging threats and technologies with a willingness to apply processes unique to the challenges at Coinbase Technical understanding of backend engineering architectures Experience with SQL, ideally in Snowflake or a similar platform Nice to haves: Experience with Looker, or another business intelligence visualization platform Experience working in a high security and/or highly regulated industry Knowledge of multi-party computation, cryptography, or key management best practices Bachelors degree in Information Security, Computer Science, Engineering or a related technical field ID: P69493 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. You will be a part of the Compliance Operations Quality Assurance team, which is responsible for conducting Quality Assurance audits on Transaction Monitoring alerts. You will be working with production teams from CX and Compliance. In your day-to-day role, you will be responsible for auditing TMS and or KYC related activity with the output purpose of identifying opportunities to improve TMS programmatic execution such as, procedural updates, creation and presentation of metrics, training of new analysts, conducting check and challenge reviews and working on providing insights through established feedback loops. What you ll be doing (ie. job duties): To be completed by all business teams except Eng. Complete weekly audit allocations. Provide a detailed overview of the errors identified in audits. Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Implement and or enhance QA rubrics and frameworks. Utilize an in-depth understanding of metrics to drive data-driven recommendations Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects. What we look for in you (ie. job requirements): To be completed by all business teams except Eng. 2+ Years hands-on experience in executing QA, Audit, or Compliance Testing programs across a diverse range of financial services/products Experience in working across multiple AML systems and programs (e.g., experience in combinations of KYC, AML, TMS, and sanctions) Working knowledge of BSA/AML laws, regulations, and rules for financial services/products Track record of delivering work outcome to budget and meeting quality standards Experience in assisting, developing, and producing metrics and reporting Strong written/verbal communication, critical thinking, and problem-solving skills Highly-motivated, analytical, organized, innovative, and adaptive Multi-tasking ability, team-oriented, and a self-starter Proven ability to work collaboratively with global partners in other functional units Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Nice to haves: ACAMS certification (nice to have) Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Experience in project management or analytics or quality assurance. Advanced degree in business, finance or legal Advanced understanding of Google apps, JIRA and Salesforce Service Cloud PID: P69150 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $ [Zone 3 Pay] to $ [Zone 1 Pay] + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision). Pay Range: 1,050,600 1,050,600 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As the Team Manager for Compliance at Coinbase, youll lead a team of 12 - 15 analysts in combating money laundering and ensuring that we meet our mission to make cryptocurrency accessible to everyone. Youll be the driving force behind our Anti-Money Laundering (AML) operations, leading a team of passionate professionals who are just as dedicated to making a difference as you are. In this critical role, youll take charge of identifying areas for improvement and working closely with your team and cross-functional partners to develop and implement effective solutions that will help us meet our goals in a meaningful way. But thats not all - youll also be responsible for building, growing, and managing a world-class team. As a natural leader with a passion for compliance and operations, youll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way. If youre ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! What you ll be doing (ie. job duties): Hire, lead and develop a diverse, high performing team, setting up the organization for success through investments in career growth. Drive standard work while utilizing your Compliance background to collect feedback and drive upstream improvements to Policy & Procedures Drive weekly, monthly, and quarterly business reviews to instill customer focus and operational excellence culture across TMS teams Utilize your compliance experience in identifying the opportunity areas and suggest solutions to business problems In partnership with Compliance,Program Management, and other operational support partners (i.e. Workforce Management, Vendor Management, Analytics, Quality Assurance, etc.) you will create and scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations. What we look for in you (ie. job requirements): Motivated by Coinbase s mission 4+ years of experience in managing analysts directly with a minimum of 2+ years of proven TMS experience in financial services or technology organizations. Working knowledge of laws, regulations, and risk management practices for financial services. Strong communication skills and presence: ability to interface with internal and external teams; Work in a cross-functional and matrixed environment Highly organized with meticulous attention to detail Proficient in PowerPoint/Google Slides and Excel/Google Sheets. A BA/BS degree in business, finance, and other related fields. Nice to haves: Experience working across multiple AML systems and programs simultaneously (e.g., experience in combinations of KYC, AML, and Sanctions). Experience with or previous exposure to financial services regulators. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.
As a Payments Risk Supervisor at Coinbase, you will ensure the integrity and security of our payment systems by managing fraud risk, handling escalated cases, and implementing improvements in operational workflows. You will provide timely coaching to team members based on their performance against quality & productivity metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbases operational processes and workflows. To perform your duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing 15 Payments Risk analysts Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Achieve SLAs, productivity and quality metrics for your line of business/team members Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions Ensure compliance with fraud detection guidelines and conduct regular audits Leverage data to identify product gaps and operational inefficiencies Continuously add value through effective project management, dedicated prioritization and efficient execution What we look for in you (i.e. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base 6+ years combating fraud in e-commerce or financial services BA/BS degree or equivalent practical experience Minimum of 3 years of people management experience in an operations environment Strong analytical skills and functional knowledge of common fraud patterns Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Willing to work from an office at Hyderabad, India Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Experience in project management, analytics or quality assurance. Degree in business, finance, customer experience and/or blockchain. Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud. P66296 #LI-Onsite Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 2,454,000 2,454,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Role - We would like to add a Site Reliability Engineer to directly embed with product engineers to uplift Coinbase services and systems and promote reliability culture across the company. You would be helping company-wide goals to scale the system by 10-50x and helping teams improve their services availability, reliability, scalability, and operational excellence through various initiatives. What you ll be doing (ie. job duties): Improve observability, reliability and availability by defining and measuring key metrics Build automation and improve systems to eliminate toil and operations work. Collaborate with our core infrastructure team to performance tune and optimize our cloud deployments. (Think Docker, Terraform, Kubernetes, EC2, etc.) Collaborate with Coinbase product teams to reduce service disruptions and automate incident response Proactively find and analyze reliability problems across our business units and stack, then design and implement software to create step-function improvements. Educate, mentor and hold accountable the engineering team to improve the reliability of our systems and make reliability a core value of the Coinbase engineering culture. Write high quality, well tested code to meet the needs of your customers. Debugging extremely difficult technical problems, and making systems and products both work better and are easier to deploy, own, operate and diagnose. Review all feature designs within your product area and across the company for cross-cutting projects. Be an owner of the security, safety, scale, operational integrity, and architectural clarity of these designs. Build pipelines to integrate with 3rd party vendors What we look for in you (ie. job requirements): You have at least 2+ years of experience in software engineering. You ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture. You write high quality, well tested code to meet the needs of your customers. You re passionate about building an open financial system that brings the world together. You possess strong technical skills for system design and coding Excellent written and verbal communication skills, and a bias toward open, transparent cultural practices. Strong skills around observability, debugging and performance tuning Strong communication skills and ability to explain technical concepts clearly and simply Strong interpersonal skills working with Engineers from junior to principal levels Demonstrated critical thinking under pressure A willingness to dive into understanding, debugging, and improving any layer of the stack Nice to haves: Experience building reliable systems capable of handling high throughput and low latency Experience with observability and monitoring systems such as Kibana, Datadog, etc. Familiarity with working in rapid growth environments Experience in Ruby, Go, and Terraform Experience with AWS, GCP, Azure, or other cloud environment Experience designing and building reliable systems Experience working in a highly regulated environment Experience writing company-facing blog posts and training materials
Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. About the job Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. Team Coinbase is seeking a software engineer to join our India pod to drive the launch and growth of Coinbase in India. You will solve unique, large scale, highly complex technical problems. You will help build the next generation of systems to make cryptocurrency accessible to everyone across multiple platforms (www, iOS, Android), operating real-time applications with high frequency, low latency updates, keeping the platform safe from fraud, enabling delightful experiences, and managing the most secure, dockerized infrastructure running in the cloud. What you ll be doing (ie. job duties): Work with engineers, designers, product managers and leadership to turn our product and technical vision into a tangible roadmap every quarter Write high quality, well tested code to meet the needs of your customers What we look for in you (ie. job requirements): 1 year experience in software engineering/development You write high quality, well tested code to meet the needs of your customers. Youre excited about hard problems and getting things done. You are self-motivated and committed to personal growth You approach problems with positive energy You re passionate about building an open financial system that brings the world together. Nice to haves: You ve worked on either backend or frontend teams using Golang, MongoDB, AWS, Docker, Postgres, Ruby, Rails or React Native Job #: P69853 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure. As a Staff Machine Learning Platform Engineer at Coinbase, you will play a pivotal role in building an open financial system. The team builds the foundational components for training and serving ML models at Coinbase. Our platform is used to combat fraud, personalize user experiences, and to analyze blockchains. We are a lean team, so you will get the opportunity to apply your software engineering skills across all aspects of building ML at scale, including stream processing, distributed training, and highly available online services. What you ll be doing (ie. job duties): Form a deep understanding of our Machine Learning Engineers needs and our current capabilities and gaps. Mentor our talented junior engineers on how to build high quality software, and take their skills to the next level. Continually raise our engineering standards to maintain high-availability and low-latency for our ML inference infrastructure that runs both predictive ML models and LLMs. Optimize low latency streaming pipelines to give our ML models the freshest and highest quality data. Evangelize state-of-the-art practices on building high-performance distributed training jobs that process large volumes of data. Build tooling to observe the quality of data going into our models and to detect degradations impacting model performance. What we look for in you (ie. job requirements): 10+ yrs of industry experience as a Software Engineer. You have a strong understanding of distributed systems. You lead by example through high quality code and excellent communication skills. You have a great sense of design, and can bring clarity to complex technical requirements. You treat other engineers as a customer, and have an obsessive focus on delivering them a seamless experience. You have a mastery of the fundamentals, such that you can quickly jump between many varied technologies and still operate at a high level. Nice to Have: Experience building ML models and working with ML systems. Experience working on a platform team, and building developer tooling. Experience with the technologies we use (Python, Golang, Ray, Tecton, Spark, Airflow, Databricks, Snowflake, and DynamoDB). Job #: GPBE06IN *Answers to crypto-related questions may be used to evaluate your onchain experience #LI-Remote Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here . Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Ready to be pushed beyond what you think you re capable of? At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team/ Role Paragraph: The Internal Audit Function at Coinbase works to enhance and protect organizational value by providing independent, risk-based, objective assurance and advisory services designed to add value and improve the Companys operations. The Internal Audit Function helps Coinbase accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of governance, compliance, risk management, and control processes. The Coinbase Internal Audit function is looking for a highly Internal Audit Findings Senior to help set up a Findings Validation Function. This role is based in India (Remote) and will be reporting to an Internal Audit Manager. The individual will be responsible for learning and supporting all aspects of the Finding validation process, including validation, testing and reporting. What you ll be doing (ie. job duties): To be completed by all business teams except Eng. Meticulously assessing managements corrective actions to ensure they are sufficient, implemented promptly, and are sustainable. This includes findings from internal audits, external exams, and regulatory bodies. Proactively engaging with auditees and business stakeholders to efficiently acquire necessary evidence for testing and validation. Partnering with cross-functional teams and global internal audit colleagues across the US, APAC and EMEA to facilitate and align remediation efforts. Producing comprehensive reports on the status of findings remediation for various legal entities Serve as a value-add and advisory function to business partners by identifying ways to address audit findings or opportunities for enhancements with the goal of mitigating risk and improving technology, security, and operational performance without compromising 3rd Line of Defense independence and objectivity. Assist with responses to regulatory inquiries as they relate to internal audit matters. Communicate with and educate process owners effectively, including non-finance individuals, on the importance of controls, an effective control environment, and the role of Internal Auditor Findings. Remain current and increase knowledge of regulatory requirements that impact the organization, as well as in the areas of internal control, technology, security, business, company products and company information. Championing new ideas and innovative solutions to enhance the efficiency and effectiveness of the findings validation process and overall internal infrastructure. What we look for in you (ie. job requirements): To be completed by all business teams except Eng. Professional Internal Audit / IT Audit qualification (e.g., CA, CIA, CISA, CFE, etc.) or comprehensive working knowledge of the Chartered Institute of Internal Auditor practice 6+ years of experience in Internal Audit, Risk Management, Compliance or Management Consulting Excellent understanding of an internal control environment Working knowledge of laws, regulations, risk management practices for the financial services industry Relevant industry experience and/or public accounting experience preferred Solid analytical and problem solving skills, with high standards for quality, accuracy and attention to detail Excellent written and verbal communication skills Demonstrated proficiency in leveraging Google Suite, GRC Tools and AI tools. Nice to haves: Experience working in a fast paced organization Experience with Regulatory Finding/Issue Validation Entrepreneurial attitude and experience with, or the ability to adapt to, a rapidly growing start-up with associated complexities and ambiguities Experience working with/in an out-sourced or co-sourced internal audit function Ability to work across functions and time zones Understanding of crypto, payments and/or financial services industry and experience in auditing information systems and controls Professional Internal Audit / IT Audit qualification (e.g., CA, CIA, CISA, CFE, etc.) or comprehensive working knowledge of the Chartered Institute of Internal Auditor practice ID: P71685 #LI-Remote Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 2,755,300 2,755,300 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .
Ready to be pushed beyond what you think you re capable of At Coinbase, our mission is to increase economic freedom in the world. It s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there s no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Team/ Role Paragraph: Data Management: Extracts, transforms, and loads data to ensure data integrity and accuracy for reporting. Dashboard Development & Maintenance : Create, update, and maintain the Dashboard, ensuring it effectively visualizes key metrics and trends. Reporting & Distribution: Generates and distributes the Dashboard to relevant stakeholders (BPO, COE Ops, etc.) on a scheduled basis. Process Oversight : Ensures the accuracy, timeliness, and efficiency of the Attrition Dashboard process, and drives continuous improvement. What you ll be doing (ie. job duties): Work closely with the Customer Experience (CX) team to build reporting and track metrics across our operations, and share impactful insights Partner with CX Leadership and cross-functional partners to find opportunities to increase operational trackability, efficiency, and scale our business Leverage metrics to drive insights and influence business decisions Ability to frame and break down complex business problems into key components and recommend practical solutions Monitor key performance metrics and use results to help the team increase efficiency and provide high-quality support Build a collaborative team environment that fosters efficient execution, innovation, and continuous improvement Develop and support the analytical technologies that give our team timely, flexible, and structured access to their data What we look for in you (ie. job requirements) : Motivated by Coinbase s mission and creating a seamless customer experience for our global institutional clients Minimum 3 years of experience in an analyst function (e.g. operations, finance, business analytics, etc.) Expert SQL skills of 4 years, data modeling Python experience a plus Customer experience or revenue operations; experience working with customer support departments a plus Ability to think strategically, formulate appropriate analytical solution, and execute in order to solve business needs Phenomenal communication skills to operate across multiple departments and partners; ability to integrate with people at all hierarchical levels across the organization Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization; Deals well with ambiguity and focuses on driving impact Able to read, write and speak in English fluently Nice to haves: Technical - SQL Analytical - Ability to quantify qualitative work Communication - Ability to summarize key findings and clearly articulate goal of project Project Management - ability to plan out work and lay out all components of a project before executing Experience working with a BI tool (Looker, Tableau, PowerBI) P66055 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations@coinbase.com .
As a Payments Risk Supervisor at Coinbase, you will ensure the integrity and security of our payment systems by managing fraud risk, handling escalated cases, and implementing improvements in operational workflows. You will provide timely coaching to team members based on their performance against quality & productivity metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbases operational processes and workflows. To perform your duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data. What you ll be doing (ie. job duties): Lead a team of high performing 15 Payments Risk analysts Provide leadership and mentorship across key areas like performance management, learning & development, and leadership skills Achieve SLAs, productivity and quality metrics for your line of business/team members Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. Manage and support initiatives aimed at preventing chargebacks, customer appeals and balanced enforcement measures Utilize an in-depth understanding of Payments Risk metrics to drive data-backed business decisions Ensure compliance with fraud detection guidelines and conduct regular audits Leverage data to identify product gaps and operational inefficiencies Continuously add value through effective project management, dedicated prioritization and efficient execution What we look for in you (i.e. job requirements): Customer obsessed, motivated by Coinbase s mission and crafting a seamless support experience for our global customer base 6+ years combating fraud in e-commerce or financial services BA/BS degree or equivalent practical experience Minimum of 3 years of people management experience in an operations environment Strong analytical skills and functional knowledge of common fraud patterns Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment. Willing to work from an office at Hyderabad, India Nice to haves: Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Experience in project management, analytics or quality assurance. Degree in business, finance, customer experience and/or blockchain. Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud. P72488 #LI-Onsite Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 2,454,000 2,454,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added Customer Support in Crypto. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. The CX Operations Excellence team is responsible for the strategy, planning and project management for the Global Customer Experience Scaled Ops Organization. We utilize people, processes and technology to transform the CX Support experience in partnership with Operations. As an Operations Excellence Senior Program Lead, you will be responsible for managing and optimizing operational processes and leveraging technology to significantly boost productivity and quality to craft exceptional customer service experiences. You will work closely with cross-functional teams to streamline operations, improve efficiency and change manage new concepts and processes to a large network effectively. You ll thrive in this role if you have experience forming relationships and influencing cross-functional teams, analyzing data to produce concrete recommendations, and deliver high quality projects on time. The ideal candidate will have a customer-centric mindset, a deep understanding of customer service/success operations, strong project management skills and adaptability to a fast paced environment. Top candidates will have a natural desire to continually improve customer experiences, agent experiences and the product, enormous user empathy and can maintain a calm demeanor in high stress situations. People describe our ideal OpsX Senior Program Lead as data-driven, accountable, innovative and customer focused. What you ll be doing (ie. job duties): Develop program strategies for broadly defined business objectives without pre-established solutions, ensuring alignment with multi-year organizational goals Collaborate with cross-functional teams including Operations, Product, Tooling, Analytics, Knowledge Management, Training, and Workforce Management to ensure priority items are progressed with urgency, focusing on the 20% of work that will get 80% of the impact Influence product roadmaps, feature decisions, and engineering processes across various teams. Define program requirements and execute within the CX org, driving timely decisions to accelerate progress and clear blockers, making informed trade-offs between time, scope, and cost Manage challenging and cross-functional goals with a focus on tactical execution. Propose valuable initiatives with clear forecasts of impact and contribute to glidepath development Identify program dependencies and gaps, drive consensus among teams, and unblock issues effectively. Foster collaboration and accountability across the program with minimal managerial support Proactively identify, innovate, and implement solutions to enhance organizational efficiency and effectiveness. Deliver high-impact results with minimal guidance, setting a precedent for excellence Identify and analyze data, customer feedback, and trends to implement corrective actions and improve operations Establish and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in customer service operations Stay up to date on industry trends, best practices, and emerging technologies to drive innovation in CX Operations and Product Develop and deliver proposals and presentations to stakeholders, providing insights on operational performance and CX opportunities What we look for in you (ie. job requirements): 5+ years of proven experience in Program Management, Customer Support Operations or Product Operations Motivated by Coinbase s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Track record of developing and implementing mechanisms that enabled quality to scale 5x Excellent analytical and problem-solving abilities, with a data-driven mindset Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams Highly flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization Nice to haves: Six Sigma Certification Passionate about creating an upleveled Customer Support experience for customers Strong familiarity with web3 and an active user of decentralized products. Experience utilizing AI to transform operations Previous experience in Tech, Crypto, Finance or Fintech Advanced understanding of data analytics and ability to read & write SQL queries Position ID: P67491 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision). Pay Range: 3,970,700 3,970,700 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
As a Customer Service Agent II, you ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. You will dedicate your time to assisting customers and teammates with inquiries, resolving issues, and ensuring a positive experience for our customers. You will serve as a bridge between the customers and the company, offering empathetic, knowledgeable, and efficient support. What you ll be doing (ie. job duties): Responsible for providing support for Coinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues. Use all available resources to ensure high standards are met and work is carried out in the most efficient manner. Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions. Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately. Seek opportunities to add value for customers through education, proactivity and clear expectation setting. Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic. What we look for in you (i.e. job requirements): Motivated by Coinbase s mission and creating a flawless support experience for our global customer base. Shift and weekend work is a requirement. Minimum of 2-3 years of relevant experience in customer support and/or financial services, crypto, technology. Experience with different channels of support, including voice, messaging, and email. Phenomenal communication skills in order to operate globally across multiple departments and stakeholders. Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization. Must be able to read, write and speak in English. Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. Willing to work from an office at Hyderabad, India Nice to haves: Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect. Experience working with and partnering with external business partners. Position ID: 2845 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, and vision). Pay Range: 700,000 700,000 INR Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbases roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) . Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. AI Disclosure For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
As an EDD Compliance Analyst I, Compliance EDD Operations within the CX Compliance team, you will be responsible for conducting end-to-end EDD investigations for customers (individuals/entities) that may lead to drafting and filing a SAR. You will work extensively with functional leaders in the Financial Crime Risk Service line and support functions to maintain production and quality of the highest standard. You will work independently, prioritizing multiple tasks with minimal guidance, and remain open to feedback from all levels to drive continuous improvement in compliance handling. What you'll be doing (ie. job duties): Conduct investigative review and analysis in support of company s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as we'll as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products Document investigations in written narratives Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a suspicious activity report Incorporate feedback from Quality Assurance Team Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation Review data from systems and following Coinbase procedures to investigate, decide, and document transaction monitoring alerts What we look for in you (ie. job requirements): Years of experience: minimum 2 years of compliance experience (Transactions Monitoring) Minimum bachelors degree or equivalent Knowledge of on-boarding checks, entity types and AML/KYC laws, guidelines (e.g. BSA, OFAC, FinCEN guidance), and rules for financial products services Strong written/verbal communication, critical thinking, and problem-solving skills Experience working with Google Sheet, Google Doc, Excel, Word Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment Multi-tasking ability, team-oriented, and a self-starter Ability to work with limited direction from management when situations occur Intermediate to advanced level in PowerPoint/Google Slides and Excel/Google Sheets Ready to support in 24*7 environment Organized with a high level of attention to detail Work from the office 100%, no hybrid or work from home. Nice to haves: Professional certification in AML or Fraud (e.g. CAMS, CFCS, CFE) Advanced degree in business, finance, or customer experience (CX) Proficiency with tools such as Google apps, JIRA, Hummingbird, and Salesforce Service Cloud
Ready to be pushed beyond what you think you're capable of To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Team/ Role Paragraph: This role is for the EDD Associate Manager as part of the operations function in the Compliance team, reporting to the Manager Compliance operations In this role, you will be responsible for designing and executing various onboarding initiatives for the rapidly growing retail businesses Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations To be successful in this role, you will need to have a proven track record of creating processes and procedures for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way If you're ready to take on a challenge that will make a difference in the world, we want you on our team Apply now and be a part of something truly transformative What you'll be doing (ie. job duties): Oversee enhanced due diligence reviews for retail high risk and/or high net worth applicants and clients. Recruit, train, and manage onboarding EDD analysts and ensure adherence to AML policies and procedures. You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy Lead the team to achieve KRAs KPIs. Support team via regular feedback to improve productivity with quality Collaborate with partner teams including Program, Vendors, Analytics, WFM, Quality, and Learning Development to ensure you can deliver on your goals. Manage/Lead/assist both small and large scale compliance projects Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives Assist with preparing regulatory reporting and correspondence across multiple jurisdictions Utilize focused, customer facing team to collect thoughtful feedback by directly gathering Voice of the Agent and/or Customer sentiment and feedback. What we look for in you (ie. job requirements): 10+ years of prior experience in managing, and implementing an onboarding KYC program for a financial institution, preferably with digital assets and/or fintech experience; Detailed knowledge of global anti-money laundering, counter-terrorist financing, and sanctions risks and regulations (e.g., BSA, 4MLD, FinCEN CDD Rule, OFAC Sanctions, USA PATRIOT Act, and various entities - Proprietorship, trust, etc) Strong leadership, relationship management skills, and project management experience; Exceptional analytical skills; Strong communication skills and presence: ability to interface with internal and external teams; Work in a cross-functional and matrixed environment Highly organized with meticulous attention to detail Strong leadership and strategic thinking skills Nice to haves: Knowledge of the cryptocurrency industry. Professional certifications (e.g. CRCM, CAMS, CIA, CISA, and CICA). Deep understanding of Google apps, JIRA, Salesforce Service Cloud.
Job Duties: Minimum of 4 years of relevant experience in financial services, crypto, investigations, legal, or the tech industry, with a focus on TMS, compliance, or regulatory matters. Relevant experience in SAR narrative drafting and filing Conduct investigative review and analysis in support of company s BSA/AML regulatory compliance policies and programs including investigating automated alerts from our transaction monitoring systems, and referrals sourced from law enforcement requests and other company lines of business Analyze transaction activity and KYC information and conduct due diligence research in support of investigations as well as interpret evidence from external tools and systems to determine the legitimacy of customer behavior across multiple products Document investigations in written narratives Decide whether activity warrants escalation for additional review and subsequently recommend whether activity appears suspicious and warrants filing of a suspicious activity report Incorporate feedback from Quality Assurance Team Maintain detailed documentation to demonstrate compliance with regulations and internal policies and procedures Remain current with industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and apply regulatory requirements and internal policies and procedures to case investigation Review data from systems and following Coinbase procedures to investigate, decide, and document transaction monitoring alerts
Job Description: At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging on chain platform and with it, the future global financial system. To achieve our mission, we are seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there is no better place to be. We are seeking a highly experienced and talented Principal Engineer to join our team. This individual will be one of the most senior individual contributors at Coinbase and will play a crucial role in influencing across multiple areas. This person will mentor other ICs to promote technical excellence and professional growth. Job duties: Influence and oversee large engineering efforts across various domains such as identity, payments, ledgering, risk, and AI Collaborate with other product leaders to establish and execute on vision & architecture strategies Help drive the unified vision for product platform services and API surface Lead the development and scaling of data stores and ledger systems within payment frameworks Implement best practices for building and maintaining large-scale systems
Job Description: To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Team/ Role: This role is for the EDD Associate Manager as part of the operations function in the Compliance team, reporting to the Manager Compliance operations In this role, you will be responsible for designing and executing various onboarding initiatives for the rapidly growing retail businesses Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations To be successful in this role, you will need to have a proven track record of creating processes and procedures for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way If you're ready to take on a challenge that will make a difference in the world, we want you on our team Apply now and be a part of something truly transformative Duties: Oversee enhanced due diligence reviews for retail high risk and/or high net worth applicants and clients. Recruit, train, and manage onboarding EDD analysts and ensure adherence to AML policies and procedures. You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy Lead the team to achieve KRAs KPIs. Support team via regular feedback to improve productivity with quality Collaborate with partner teams including Program, Vendors, Analytics, WFM, Quality, and Learning Development to ensure you can deliver on your goals. Manage/Lead/assist both small, large scale compliance projects Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives Assist with preparing regulatory reporting and correspondence across multiple jurisdictions Utilize focused, customer facing team to collect thoughtful feedback by directly gathering Voice of the Agent and/or Customer sentiment and feedback.
Team Role: This role is for the KYC EDD Analyst III as part of the operations function in the Compliance team, reporting to the Team Manager Compliance operations. In this role, Compliance EDD Analyst - III will be responsible to manage the specialty case work streams. In this role, candidates will be expected to work on the high-net worth individual cases and deal with executive escalations for such customers. Through the investigation into the KYC documents, candidates will be expected to safeguard the customer experience by satisfying the compliance regulatory requirements. Additionally, candidates will have certain metrics to achieve as a part of business operations. Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates. You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations. To be successful in this role, you will need to have a proven track record of subject matter expertise for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges. If you're ready to take on a challenge that will make a difference in the world, we want you on our team. Apply now and be a part of something truly transformative! Job duties: Lead and execute comprehensive EDD on High-risk customers, transactions, and high-net worth individuals, ensuring thorough risk assessment. Review, analyze, and validate KYC information to ensure it aligns with internal policies, regulatory requirements, and quality standards. Identify, assess, and escalate suspicious activities with precision, providing clear and actionable recommendations. Complete review in a timely and efficient manner, ensuring application of risk-based approach helping to mitigate any AML risk and at the same time ensuring a good customer experience Make recommendations on process improvements to increase efficiency and accuracy Provide mentorship and guidance to junior analysts, fostering a culture of excellence and continuous improvement. Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow Utilize an in-depth understanding of metrics to drive data-driven recommendations Maintain awareness of regulatory updates and incorporate process and procedural changes in the due diligence review process Identify process gaps and work with stakeholders within CX and financial crime to improve the process. Provide regular insights, recommendations and feedback to Client Service Management Continuously add value through effective impact analysis, prioritization, root cause analysis and efficient execution of initiatives. Tackle routine problems, largely through precedent and referral to general guidelines
Job Description: Coinbase is seeking software engineer interns to join our team to build out the next generation of crypto-forward products and features. You will solve unique, large scale, highly complex technical problems, bridging the constraints posed by web-scale applications and blockchain technology. You will help build the next generation of systems to make cryptocurrency accessible to everyone across the globe, operating real-time applications with high frequency, low latency updates, and managing the most secure, dockized infrastructure running in the cloud. Responsibilities: Collaborate with engineers, designers, product managers, and senior leadership to shape and execute our technical roadmap each quarter Write high-quality, we'll-tested code that meets customer needs Tackle unique, large-scale, complex technical challenges
Job Description: At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging on chain platform and with it, the future global financial system. To achieve our mission, we are seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there is no better place to be. We are seeking a highly experienced and talented Principal Engineer to join our team. This individual will be one of the most senior individual contributors at Coinbase and will play a crucial role in influencing across multiple areas. This person will mentor other ICs to promote technical excellence and professional growth. Job duties: Influence and oversee large engineering efforts across various domains such as identity, payments, ledgering, risk, and AI Collaborate with other product leaders to establish and execute on vision & architecture strategies Help drive the unified vision for product platform services and API surface Lead the development and scaling of data stores and ledger systems within payment frameworks Implement best practices for building and maintaining large-scale systems
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