Associate Manager, Compliance

• To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems.

Team/ Role:

• This role is for the EDD Associate Manager as part of the operations function in the Compliance team, reporting to the Manager Compliance operations
• In this role, you will be responsible for designing and executing various onboarding initiatives for the rapidly growing retail businesses
• Onboarding retail customers with adherence to Coinbase s AML program, BSA/AML, KYC, and EDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates
• You will serve as the subject matter expert and escalation point within the KYC EDD team and the broader AML team and manage client onboarding and remediations
• To be successful in this role, you will need to have a proven track record of creating processes and procedures for an onboarding KYC program, have an enthusiastic and positive attitude, have a strong knowledge of KYC best practices, and a proven ability of taking innovative approaches to solving complex regulatory challenges
• As a natural leader with a passion for compliance and operations, you'll collaborate with other leaders, internal stakeholders, and outsourced vendor partners to ensure that our operations are scaling in a thoughtful, effective way
• If you're ready to take on a challenge that will make a difference in the world, we want you on our team
• Apply now and be a part of something truly transformative

Duties:

• Oversee enhanced due diligence reviews for retail high risk and/or high net worth applicants and clients.
• Recruit, train, and manage onboarding EDD analysts and ensure adherence to AML policies and procedures.
• You are responsible for the development of standard work and will utilize your Compliance background and team of Compliance professionals to collect feedback and drive upstream improvements to user guides, procedures, and policy
• Lead the team to achieve KRAs KPIs. Support team via regular feedback to improve productivity with quality
• Collaborate with partner teams including Program, Vendors, Analytics, WFM, Quality, and Learning Development to ensure you can deliver on your goals.
• Manage/Lead/assist both small, large scale compliance projects
• Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives
• Assist with preparing regulatory reporting and correspondence across multiple jurisdictions
• Utilize focused, customer facing team to collect thoughtful feedback by directly gathering Voice of the Agent and/or Customer sentiment and feedback.