Associate Manager, Customer Support Coinbase India Services

8.0 - 13.0 years

10 - 16 Lacs

hyderabad, telangana, india

On-site

Job Description: As an Associate Manager, your primary role will be to manage a team of Customer Support Supervisors. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, customer satisfaction and quality scores. You will coach team managers in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews, continuous improvements and summits. You will become a subject matter expert on Coinbases operational processes and wo...

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Associate Manager, Compliance Coinbase India Services

10.0 - 15.0 years

10 - 16 Lacs

hyderabad, telangana, india

On-site

Job Description: To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company s hardest problems. Team/ Role: This role is for the EDD Associate Manager as part of the operations function in the Compliance team, reporting to the Manager Compliance operations In this role, you...

Posted 2 days ago

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