Job
Description
Who You'll Work With This role resides in the Customer Experience organization, one of Cisco’s fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an optimal experience from Cisco solutions. What You LL Do Quota-carrying professional responsible for managing the renewal of recurring offers. Collaborates with Cisco sales and customer success teams and partners, develop strategies to ensure timely renewals and minimize revenue attrition. RMs oversee the renewals process, validate customer data, and leverage negotiation skills to maintain agreement integrity. Acting as trusted advisors, they assess revenue risks, address customer pain points, and drive recurring revenue growth through effective renewals. Core Responsibilities Owner of the renewal process Manage renewal quotes and ensure on-time closures Collaborate with CS, and Account teams to align strategies Risk Mitigation and customer retention Upsell to drive growth in recurring revenue Demonstrates technology's business value to customers Success Measures IQRR Attrition Expansion ALC to EA Conversion Deal Pulse SFDC Hygiene Who You Are Strengths needed: The Renewal Manager will be encouraged to have over 15 years of Sales experience and quota-carrying in the Technology industry or equivalent industries. Understands basic business mathematics, financial strategies, and performance indicators and applies that knowledge to the client's economic and buying environment. Must be able to negotiate large and sophisticated deals with C Level executives. If experienced with SP customers, it will an advantage Optimally explores interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data and objective criteria to support one's proposal. The candidate should have experience in building effective account plans and communicating them to collaborators. Excellent written and oral communication skills with external customers, team, management, and with Cisco Sales Team. Ensures the level of communication is appropriately focused for the audience they are communicating. Required Experience, Skills, and Alignment: Proficiency in SalesForce.com and system and database proficiency (Oracle Service Contracts/Discovery experience a plus) Analytical skills to interpret data and produce summaries Effective customer services skills to resolve partner/customer issues Excellent presentation skills Highly developed negotiation/influencing skills. Excellent decision-making skills and self-reliance with the ability to make decisions. Positive demeanour, professional work ethic, and standards. Proven understanding and passion for technology. (Service Provider will be an advantage) Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco Show more Show less
