Renewal/ After-Sales Executive

Experience

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Employment Type

About The Role

Key Responsibilities

• Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals.
• Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service.
• Identify opportunities for upselling or cross-selling relevant plans or features.
• Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution.
• Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools.
• Work closely with customers to reduce churn and increase renewal rates.
• Handle customer queries or complaints promptly to maintain a positive customer experience.
• Prepare and share renewal quotations or invoices and track payments.
• Provide periodic reports on renewal performance, pipeline, and retention metrics.
  

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies).
• Strong communication, negotiation, and relationship-building skills.
• Ability to handle multiple client accounts and meet deadlines.
• Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.).
• Customer-centric mindset with a proactive approach to solving issues.
  

Why Join Us

• Opportunity to work in a fast-growing SaaS/Product environment
• Performance-driven incentives and recognition
• Exposure to end-to-end customer lifecycle management