Experience: 1–3 Years
Location: Infinity Tower, Opposite Railway Station, Surat
Department: Customer Success /Sales /Support
Employment Type: Full-time
About the Role
We are looking for a proactive and customer-focused Renewal Executive to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. The ideal candidate will have experience in account retention, upselling, and building long-term customer trust.
Key Responsibilities
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Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals.
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Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service.
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Identify opportunities for upselling or cross-selling relevant plans or features.
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Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution.
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Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools.
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Work closely with customers to reduce churn and increase renewal rates.
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Handle customer queries or complaints promptly to maintain a positive customer experience.
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Prepare and share renewal quotations or invoices and track payments.
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Provide periodic reports on renewal performance, pipeline, and retention metrics.
Requirements
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Bachelor’s degree in Business Administration, Marketing, or a related field.
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1–3 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies).
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Strong communication, negotiation, and relationship-building skills.
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Ability to handle multiple client accounts and meet deadlines.
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Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.).
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Customer-centric mindset with a proactive approach to solving issues.
Why Join Us
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Opportunity to work in a fast-growing SaaS/Product environment
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Performance-driven incentives and recognition
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Exposure to end-to-end customer lifecycle management
