Renewal/ After-Sales Executive

Role Overview As a Renewal Executive at our Surat Head Office, your primary responsibility will be to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. You will play a crucial role in account retention, upselling, and building long-term customer trust. Key Responsibilities - Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals. - Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service. - Identify opportunities for upselling or cross-selling relevant plans or features. - Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution. - Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools. - Work closely with customers to reduce churn and increase renewal rates. - Handle customer queries or complaints promptly to maintain a positive customer experience. - Provide periodic reports on renewal performance, pipeline, and retention metrics. Qualifications Required - Bachelor's degree in Business Administration, Marketing, or a related field. - 13 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies). - Strong communication, negotiation, and relationship-building skills. - Ability to handle multiple client accounts and meet deadlines. - Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.). - Customer-centric mindset with a proactive approach to solving issues. Role Overview As a Renewal Executive at our Surat Head Office, your primary responsibility will be to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. You will play a crucial role in account retention, upselling, and building long-term customer trust. Key Responsibilities - Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals. - Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product/service. - Identify opportunities for upselling or cross-selling relevant plans or features. - Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution. - Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools. - Work closely with customers to reduce churn and increase renewal rates. - Handle customer queries or complaints promptly to maintain a positive customer experience. - Provide periodic reports on renewal performance, pipeline, and retention metrics. Qualifications Required - Bachelor's degree in Business Administration, Marketing, or a related field. - 13 years of experience in renewal management, after-sales, account management, or customer success (preferably in SaaS or product-based companies). - Strong communication, negotiation, and relationship-building skills. - Ability to handle multiple client accounts and meet deadlines. - Experience working with CRM tools (e.g., HubSpot, Zoho, Salesforce, etc.). - Customer-centric mindset with a proactive approach to solving issues.