913 Remedy Jobs - Page 15

About the Job As a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with cross-functional teams to enhance the quality of remote support services. You should be able to identify, capture, and organize information as knowledge assets for knowledge sharing. Support window includes all 24/7 office users as well as remote users at home location (WFH) As Senior Service Desk Analyst, You Will Provide expert-level technical sup...

About the Job The Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams. Coverage includes all 24/7 office users as well as remote users (WFH). As Service Desk Analyst, You Will Provide Tier II contact and incident resolution to customers with hardware, software, and application problems Diagnose and resolve complex technical issues related to hardware, software, and network infrastructure Utilize remote tools ...

Role Summary The L 1 Production Support Engineer for VisionPLUS is responsible for monitoring, triaging, and resolving first-level issues across VisionPLUS modules. This includes batch job monitoring, incident handling, and coordination with L2/L3 teams for escalations. Key Responsibilities Monitor application and batch job alerts related to VisionPLUS. Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc. Handle initial triage of incidents and user tickets. Provide quick fixes and workarounds for known issues. Maintain SOP documentation and knowledge base for recurring issues. Escalate unresolved or complex problems to L2/L3 teams. Coordinate with develo...

Job Summary We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management. Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning, upgrade support, and migrations. Develop custom module...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

Summary For professionals in Ticketing Tool Administration seeking stronger career growth, ServiceNow Cloud Landscape is the ideal next step. As a rapidly emerging cloud technology, it offers the potential to significantly increase your salaryoften two to three times higherwhile unlocking valuable onsite and global opportunities. At MiNdLiNkS, we bridge the skill gap by providing tailored upskilling programs aligned with current industry demands. We specialize in supporting career transitions, helping individuals move from outdated technologies to emerging ones, and from non-IT backgrounds into IT. We offer focused certification coaching with customized mock tests, expert mentoring, and guid...

Summary For professionals in Storage & Networking Support seeking stronger career growth, ServiceNow ITOM is the ideal next step. As a rapidly emerging cloud technology, it offers the potential to significantly increase your salaryoften two to three times higherwhile unlocking valuable onsite and global opportunities. At MiNdLiNkS, we bridge the skill gap by providing tailored upskilling programs aligned with current industry demands. We specialize in supporting career transitions, helping individuals move from outdated technologies to emerging ones, and from non-IT backgrounds into IT. We offer focused certification coaching with customized mock tests, expert mentoring, and guidance to achi...

As a Hybrid Cloud Pre-Sales Solution Architect at Capgemini, you will play a crucial role in shaping datacentre transformation strategies and designing innovative hybrid cloud solutions. With your expertise, you will collaborate closely with clients to advise on cloud strategies, sustainability integration, and technology choices to unlock the value of technology and build a more sustainable world. **Key Responsibilities:** - Lead assessments and develop strategic roadmaps for datacentre exit, migration, and hybrid cloud adoption across centralized and edge environments. - Architect scalable hybrid cloud solutions using AWS, Azure, VMware, HCI, and SDDC technologies. - Collaborate with clien...

Application Development in ABAP in ECC 6.0 and higher systems. CORE ABAP strength mandatory. Good development knowledge in ABAP for S4 HANA, SAP UI5/FIORI and RAP Provide technical analysis with full understanding of SAP business documents, master data, transaction data in primary modules SD, MM, FICO and PP modules including cross-functional configuration. Develop applications with clear qualification of different levels of coding options within SAP including but not limited, (Business Add-ins (BADI), Enhancements, Business Application Programmatic Interface (BAPI), User Exits, Dialog programming, Reports, SAP Scripts & SMARTFORMS, ADOBE FORMS, Interfaces, Conversion programs). Adherence to...

Planning, executing, and managing own tasks and responsibilities. Developing and customizing solutions to meet client IAM requirements. Understanding the business that the application supports. Providing status updates regularly and proactively. Identifying and escalating risks that may impact the application or project. Being self-motivated, being proactive, and displaying drive to succeed. Having an excellent client service attitude.

Role ResponsibilitiesThis role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk ( L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD operations/delivery, Account Management, Cross functional teams like Field services/ DEX, Automation/transformation teams and Client. Key Responsibilities, knowledge, skills & qualifications Strong knowledge and experience of Service Desk function with thorough understanding of standard Service Desk SLAs and KPIs including their calculations and data sources, reports etc including T...

We are currently seeking a Digital Engineering Senior Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Job Duties: Experience in developing at least 10+ Power Automate Desktop (PAD) flows Have an experience in SQL data queries with/without PAD flows Knowledge in any other programming languages (Java / .Net / Python / Angular JS/ Node.JS) Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere) Experience in Supporting the Power Automate projects Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others Having an understanding/experience in Automation Anywhere bot development is preferred Support the Hyper care period after th...

We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karntaka (IN-KA), India (IN). Role Overview: We are seeking a detail-oriented and analytical Business Analyst / Data Analyst to support our Infrastructure Services function. The role will involve gathering and analyzing business requirements, interpreting infrastructure data, preparing insights, and enabling decision-making for stakeholders. The candidate will collaborate closely with Infrastructure, Operations, and IT leadership teams to improve service delivery, optimize processes, and ensure data-driven governance. Key Responsibilities: Business Analysis (Infrastructure Focus): Engage with stakeholders to g...

Role Overview We are seeking an experienced IT Operations Lead to oversee and optimize our product and platform operations. This role will be pivotal in enhancing our IT Service Management (ITSM) and DevOps practices across processes, people, and tools. The ideal candidate will have a proven track record in driving operational excellence, implementing process improvements, ensuring governance and compliance, and delivering high-quality services to internal and external stakeholders. --- Key Responsibilities Operational Excellence & Optimization Lead the optimization of ITSM and DevOps operations, focusing on process efficiency, team performance, and tool utilization. Identify and implement c...

Handled large database estates and managed TB size of databases Installation and administration of multiple versions of databases on multiple Unix platforms and Windows servers Design and implement the high availability solutions (RAC, Golden Gate and Dataguard) Install, configure and manage ASM instances in oracle Plan and execute major migrations and upgrades Define and configure the disk and diskgroups in ASM and troubleshoot Manage and administer the databases on Exadata machine Plan the database upgrade, migration and patching Provide 24x7 and on call support for critical application databases Technical Skills Strong database administration Database upgrades on multiple versions and rel...

CARE CHANGES EVERYTHING. Medical Representative - Bengaluru Job Details Contract Type: Unlimited / Full-Time Country / City: India / Bangalore Company: NIVEA India Pvt. Ltd. Job Function: Sales Your Tasks 1. Promote derma-cosmetic products to dermatologists, cosmetologists, pharmacists, and aesthetic clinics 2. Conduct product presentations and demonstrations to highlight benefits and clinical efficacy 3. Build and maintain strong relationships with healthcare professionals 4. Provide ongoing support and education to clients about product usage and outcomes 5. Monitor competitor activities and market trends 6. Gather feedback from clients to inform product development and marketing strategie...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

Job Duties: Experience in developing at least 10+ Power Automate Desktop (PAD) flows Have an experience in SQL data queries with/without PAD flows Knowledge in any other programming languages (Java / .Net / Python / Angular JS/ Node.JS) Knowledge in other RPA tools (UiPath / Blue Prism / Automation Anywhere) Experience in Supporting the Power Automate projects Experience in utilizing ITSM ticketing tools like Service Now / Remedy / Jira / others Having an understanding/experience in Automation Anywhere bot development is preferred Support the Hyper care period after the go-live. Able to work in the rotational monthly shift Minimum Skills Required: Power Automate - 2+ yearsSQL - 1+ yrs Automa...

Technical Experience : Must have 8+ years of IT experience, 3+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates ITIL foundation certifications Project Management tools JIRA, Azure DevOps Experience of working on ITSM - ServiceNow, Remedy Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint Roles & Responsibilities : Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool Experience in implementing and driving automation initiatives Create intake processes to gather requirements from stake holders...

Job Description IT Service Desk -SME Working knowledge of Oracle EBS or Oracle Fusion Cloud in Finance Module. Familiar with IT service management (ITSM) processes and tools Establish performance objectives and provide regular feedback through performance evaluations To Service Desk Manager. Oversee daily service desk activities, ensuring prompt resolution of incidents and service requests. Must have experience in working on ticketing system tools like ToDesk . Jira, Service Now or Remedy. Must have experience on Service Desk, Incident, Problem, and Change Management Responsible for all major incidents, utilizing team s engagement. Monitor agent calls, analyze performance and provide valuabl...

Job Description Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) Job Summary: We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc.). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusio...

Job Description Job Title : Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist Experience : 4 to 6 Years Education: B.E./ B.Tech./ BCom/MBA Location: Noida Key Skill: Oracle Fusion Cloud Financials (at least 2 Modules) Job Summary: We are seeking a detail-oriented Oracle Fusion Finance ESS Concurrent Job Monitoring Specialist to manage, monitor, and troubleshoot the scheduled processes and concurrent jobs within the Oracle Fusion Finance applications. The role is critical for ensuring business continuity, timely job execution, and proactive issue resolution across Finance modules (GL, AP, AR, FA, CM, etc.). Key Responsibilities ESS Job Monitoring & Management Monitor Oracle Fusio...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

Role Overview: As a Release Manager, you will play a crucial role in ensuring the successful deployment of projects with minimal disruptions. Your primary responsibilities will include coordinating multiple teams, managing releases for various applications, facilitating Go-Live activities, and contributing to process improvements. You will need to have excellent communication skills to collaborate effectively with different teams involved in the software development process. Key Responsibilities: - Coordinate multiple teams to ensure timely completion of tasks according to the release schedule. - Lead efforts to improve the release process and documentation. - Schedule, coordinate, and manag...