913 Remedy Jobs - Page 17

Title: L1 Cloud Support Engineer Reports to: Technical Operations Manager Job Description: 1st Line Support for Cloud based applications (AWS, Azure, Google Cloud) Investigate and resolve incidents at first line to maintain application availability Supporting circa 100 cloud based applications Communicate updates with requesters and stakeholders throughout incidents via ticketing platform and instant messenger Participate in technical investigations and relay/update stakeholders on progress Able to analyze service dashboards to identify issues with services Able to follow written runbooks to restore service quickly and efficiently Knowledge of ITIL Processes including Incident Management, Re...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: in...

About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: inform the custo...

Join our Team About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: in...

About this opportunity: We are now looking for a Service Support executive who will be responsible for the execution and reactive maintenance activities to ensure that services provided to Operators customers are continuously available and performing to Service Level Agreement (SLA) performance levels. What you will do: Receive trouble reports from the Operators Customer Care Center (or directly from Operator customers in limited cases) and log them accurately. Resolve customer issues to the customers satisfaction, including providing meaningful status updates on repair and/or restoration activities. Handle customer-affecting problems detected by other processes or analysis: inform the custo...

Position Summary... Financial Management: Requires knowledge of: Financial Management tools and processes; Budgeting and internal and external program Communication tools and processes To comprehend the financial plan for implementation of multiple projects. Monitor delivery schedules and cost expenditure for multiple projects within a program. Program Estimation: Requires knowledge of: Program Estimation tools and techniques ; Risk Assessment and Mitigation tools and techniques. To assess and identify the resources required for successful completion of the project of small to medium complexity. Identify potential risks for successful completion of the project. Business Operations : Requires...

Job Requirements : - Minimum 8 years of strong experience in SAP PS module - SAP PS Consultant must have all required Project System functional and Configuration knowledge in SAP ECC/S4 HANA system. - SAP PS Implementation Experience: End-to-end Implementation experience in different domains - Manufacture, Construction, EPC or any other Industry. - Good configuration knowledge of PS structures: WBS, Network, Milestones, Cost Planning, Budgeting, Material Requirement Planning, Project quotation, Timesheets, Goods issues, and other project management activities in SAP PS. - Must have completed at least three end-to-end implementations. - Must worked on support projects and know supporting proc...

About The Role The Company World of Kotak product suite encompasses a powerful suite of cross banking assets, all-in-one stop banking services, securities, and investment banking; insights across a wide spectrum of the major financial and banking markets. The Team: The ITSM team is a group of experts managing ITIL practices. We are looking for a highly motivated and hands on individuals to take on a role of Major Incident Manager leading / managing a team of professionals to ensure the smooth functioning of the bank's application and processes. The incumbent will be responsible for MIM operations and ensuring that standard processes are followed in regards to incident, service request, and c...

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 3.5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Santoshi 9176198282 for more info Thanks, Santoshi 9176198282

Role & responsibilities We are currently seeking experienced BMC Helix ITSM Consultants to join our global delivery team working on high-profile telecom projects across the UK, Europe, and North America. This is an exciting opportunity to work with cutting-edge BMC Helix technology in a fully remote role, offering above-market compensation and the chance to work with a leading team in ITSM solutions. Currently we are recruiting for two roles (details below). They are both fully remote working roles, with an opportunity to travel to the United Kingdom for meetings and workshops. 1. BMC Helix Migration Consultant: Key Responsibilities: Migration Execution Perform full-scale migrations of BMC R...

Role & responsibilities We are currently seeking experienced BMC Helix ITSM Consultants to join our global delivery team working on high-profile telecom projects across the UK, Europe, and North America. This is an exciting opportunity to work with cutting-edge BMC Helix technology in a fully remote role, offering above-market compensation and the chance to work with a leading team in ITSM solutions. Currently we are recruiting for two roles (details below). They are both fully remote working roles, with an opportunity to travel to the United Kingdom for meetings and workshops. 1. BMC Helix Migration Consultant: Key Responsibilities: Migration Execution Perform full-scale migrations of BMC R...

Our Client was founded by 3 IIMers in the year 2000. Client is an electronic presentment technology and payment services company. The Company is focused on leveraging technology to enable banks,businesses and other institutions to present invoices, statements and bills to consumers or businesses and receive payments against them. Their Product powers electronic payments and collections services for the largest banks and companies in India and also manages the bill payment service of Visa in India. It operates as a neutral service bureau aggregating multiple banks, billing companies and other corporations onto a common standards-based platform for delivering electronic payments and collection...

As a Software Development Senior Analyst - RPA Developer at NTT DATA in Chennai, Tamil Nadu (IN-TN), India, you will play a crucial role in designing, developing, and implementing Robotic Process Automation (RPA) solutions to streamline business operations and enhance productivity. Your expertise in RPA platforms such as Power Automate, UiPath, Blue Prism, or Automation Anywhere will be instrumental in creating seamless workflows by integrating RPA solutions with external tools and systems. Key Responsibilities: - Design and Development: Understand business requirements and design RPA bots accordingly. Develop and test automation workflows to ensure they meet the specified requirements. - In...

As an Analyst 2 in Asset Management at J.C. Penney Company, Inc. in Bangalore, you will be part of the Technology Operations and Support organization within the IT Service Management team. Your main responsibilities will revolve around ensuring IT asset compliance, monitoring software licenses, and addressing service requests promptly. You will be expected to provide on-call support during off hours and weekends, monitor software licenses to maintain compliance with agreements and standards, and ensure audit compliance for IT assets. Additionally, you will be responsible for monitoring service requests and work orders to ensure timely resolution. To excel in this role, you should hold a Bach...

You will be joining NTT DATA as a Field Tech Analyst : DSS in Pune, Maharashtra (IN-MH), India. In this role, you will be an integral part of the EUC Team providing support to End Users in a Client Environment. Your work will be guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. You will be responsible for Day-to-Day Incident Resolution & Request Fulfilment aligned to the ITIL Framework. Additionally, you will be involved in IMAC activities for Desktops, Laptops, Monitors, Printers, and other IT Equipment and Peripherals as required, between desks, floors, or buildings. It is essential to learn new and emerging technologies based on business r...

NTT DATA is looking for an exceptional, innovative, and passionate individual to join as a Business Sys. Analysis Senior Specialist - Nexthink/ 1E Tachyon/ SysTrack in Bangalore, Karnataka (IN-KA), India. With the right people on board, NTT DATA believes that anything is possible. The quality, integrity, and commitment of employees are crucial for the company's growth, market presence, and the ability to help clients stay ahead of the competition. By hiring the best talents and supporting their professional and personal growth, NTT DATA ensures a bright future for both the company and its employees. The ideal candidate should have a minimum of 8 years of IT experience, with at least 3 years ...

RPA Developer Years of experience- 2-3Years Proven experience with Robotic Process Automation (RPA) tools, with Blue Prism expertise being essential. Hands-on experience with JIRA and Remedy on Demand for incident and request management. Demonstrated ability to perform system monitoring and generate daily reports. Experience with Blue Prism Control Room monitoring and initial issue diagnosis. Familiarity with routine system maintenance tasks, including machine restarts. Excellent communication skills, both written and verbal, with the ability to interact effectively with technical and non-technical stakeholders. Strong problem-solving abilities and a proactive approach to identifying and res...

The Head of MIS leads Amdocs Management Information Systems function, providing strategic, operational, and technological leadership. This role is responsible for the enterprise corporate information systems that support all Amdocs units, ensuring these systems are developed, integrated, implemented, and continuously optimized to meet business needs. A key focus of the role is driving innovation through GenAI-powered solutions, ensuring alignment with Amdocs organizational goals. The leader will actively explore and integrate external technologies to complement and enhance in-house developed solutions. They will also approach MIS systems and services as products,continuously delivering value...

Scope of work: We are seeking an experienced IT professional to join our team as EDA License Specialist and scope involves license installation, worldwide support and maintenance, troubleshooting, vendor management, inventory management, communication with stakeholders including IT and application engineers. : Provide license support to the R&D community in Infineon (incl. 24x7 support) License generation, installation and maintenance. Ensuring high availability of licenses to designers worldwide Troubleshooting license issues: Work with cross-functional teams to resolve technical issues Detection of hung license jobs and taking corrective action. Reporting: Develop utilization reports and a...

3 to 7 years of experience in automation testing preferably Selenium. Design & build test harnesses for Automation Testing Design/Architect test automation framework and develop the new test automation libraries; Tool Selenium Design & execute Regression Test Pack using frontend & backend test scripts using Selenium & UFT Design and Develop the Automated solution for Sanity Testing for various repeatable tests. Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously. Identify testable events and develop the test cases/test scripts. Identify and capture test data to support the test cases defined by the testing team Leverag...

Role: Master Data Team Lead (Projects) Reporting to Global MDM Manager Technical Competencies: Should have hands on experience on Master data creation and maintenance (Material/Vendor/Pricing/Customer/PIRs/Source List/BOM data etc) Hands on experience on SAP toolsets in Data space including Data extraction programs from SAP, SQVIs, ETL processes, Load programs, LSMW, LTMC, BODS, data quality maintenance and cleansing etc. Knowledge of Request Management tools eg: SNOW, Remedy etc Knowledge of key database concepts, data models, relationships between different types of data An understanding of end-to-end set-up and business impact of master data key fields Knowledge about SAP, S/4 HANA, SAP-M...

Experience: 15+ years in Banking IT Services with at least 8 years in postgo-live support leadership role, including hands-on experience with Temenos SaaS Job Summary: Aspire Systems is seeking a seasoned Application Support Head to lead postgo-live support for Temenos Core Banking (Transact) and Digital Banking (Infinity) applications across the globe . This high-responsibility role requires deep experience in managing production environmentsparticularly on Temenos SaaSand demands operational excellence, regulatory sensitivity, and customer-focused leadership. The role reports directly to the Global Head of Temenos Implementations Services Required Skills & Experience: Minimum 8 years of po...

Hiring: Service Desk Analyst ,Tech graduates only (B.E/B.Tech/BCA/B.Sc IT/MCA) Exp: 0–3 years, Skills: Good communication, basic IT troubleshooting, experience with ticketing tools (ServiceNow, Remedy)Shifts: Rotational (including night shifts) .

Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. These roles proactively collaborate with business partner, company wide to develop components, systems, technologies, and machine that meet our critical customer and business req...

Career Area: Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition Manages the planning, organization and implementation of programs. Responsibilities Overseeing project processes and procedures; monitoring the productivity and ...