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NTT DATA, Inc.
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Business Process Analyst

Business Process Analyst

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

NTT DATA, Inc.

2 - 5 years

1 - 4 Lacs

bengaluru

Posted:5 hours ago| Platform:

Apply

Skills Required

data manipulation power bi sql tableau data visualization data analysis it services dashboard development business analysis remedy dashboards servicenow itsm service delivery cost analysis finance it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are currently seeking a Business Process Analyst to join our team in Bengaluru, Karntaka (IN-KA), India (IN).

Role Overview:

Business Analyst / Data Analyst

Key Responsibilities:

Business Analysis (Infrastructure Focus):

Engage with stakeholders to gather, document, and analyze business and technical requirements related to infrastructure services (network, cloud, servers, end-user computing, etc.).
Translate requirements into functional specifications, workflows, and process improvements.
Identify gaps, risks, and opportunities within infrastructure operations.
Support project teams with requirement validation, test case reviews, and change management.

Data Analysis:

Collect, clean, and analyze infrastructure-related data (incident trends, capacity, performance, utilization, financial spend).
Develop dashboards, reports, and visualizations to track KPIs, SLAs, and performance metrics.
Provide insights to support decision-making for capacity planning, service optimization, and cost management.
Automate recurring reporting and improve data accuracy and consistency across systems.

Governance & Reporting:

Support infrastructure governance forums with actionable insights and data packs.
Prepare monthly and quarterly reports for leadership, highlighting performance, trends, and anomalies.
Collaborate with Finance and Operations to ensure alignment between actual costs, forecasts, and cost models.

Required Skills & Competencies:

Strong analytical and problem-solving skills with attention to detail.
Proficiency in
Excel, SQL, Power BI, or Tableau
for data manipulation and visualization.
Experience working with ITSM tools (ServiceNow, Remedy, or equivalent) and infrastructure monitoring data.
Ability to document processes, workflows, and business requirements.
Excellent communication skills to interact with both technical and non-technical stakeholders.
Knowledge of IT Infrastructure domains (cloud, servers, storage, networking, EUC) preferred.

Qualifications & Experience:

Bachelors degree in Computer Science, Information Technology, Engineering, or related field.
2-5 years of experience in
Business Analysis
or
Data Analysis
(preferably within IT Infrastructure / Technology Services).
Exposure to ITIL practices and service delivery frameworks is desirable.
Experience in financial / cost analysis of IT services will be an added advantage.

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Personal Settings

Business Process Analyst

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role Overview:

Business Analyst / Data Analyst

Key Responsibilities:

Business Analysis (Infrastructure Focus):

Data Analysis:

Governance & Reporting:

Required Skills & Competencies:

Excel, SQL, Power BI, or Tableau

Qualifications & Experience:

Business Analysis

Data Analysis

More Jobs at NTT DATA, Inc.