Storage & Networking Support Executives to work in ServiceNow ITOM

Summary

1. For professionals in Storage & Networking Support seeking stronger career growth, ServiceNow ITOM is the ideal next step. As a rapidly emerging cloud technology, it offers the potential to significantly increase your salaryoften two to three times higherwhile unlocking valuable onsite and global opportunities.
2. At MiNdLiNkS, we bridge the skill gap by providing tailored upskilling programs aligned with current industry demands. We specialize in supporting career transitions, helping individuals move from outdated technologies to emerging ones, and from non-IT backgrounds into IT. We offer focused certification coaching with customized mock tests, expert mentoring, and guidance to achieve high scores in professional certifications. Beyond upskilling, MiNdLiNkS partners with leading MNCs to facilitate hiring, ensuring the right match between candidate skills and organizational needs. Our Hiring Process is designed to be accessible, reliable, and risk-free for job seekers, making us a trusted career-building partner. Turning Learning into Day-One Performance, We provide trained job seekers with hands-on involvement in our projects, giving them real implementation experience. This prepares them to crack interviews with confidence and ensures they can contribute effectively from day one without any transition challenges.

Roles & Responsibilities:

ITOM Implementation:

Design and implement ServiceNow ITOM solutions, including Discovery, Event Management, Orchestration, and Service Mapping.

Configure and maintain ServiceNow ITOM modules to support business needs.

CMDB Management:

Establish and maintain a comprehensive CMDB, ensuring the quality, integrity, and accuracy of CI (Configuration Item) data.

Develop and manage CMDB data models, CI classes, relationships, and lifecycle management.

Discovery and Service Mapping:

Set up and configure ServiceNow Discovery to automate CI population and ensure up-to-date inventory.

Implement Service Mapping to ensure accurate visibility of IT infrastructure and services.

Stakeholder Collaboration:

Collaborate with IT and business stakeholders to understand requirements and provide solutions to improve IT operations.

Conduct workshops and training sessions to promote best practices in CMDB and ITOM usage.

Data Integrity and Reporting:

Monitor CMDB data quality and take corrective actions to resolve data discrepancies.

Generate reports and dashboards for CMDB health, discovery, and ITOM KPIs.

Integration:

Integrate ServiceNow ITOM with other IT systems and tools to enhance visibility and automation.

Troubleshoot integration issues and coordinate with relevant teams for resolution.

Technical Expertise:

Strong experience in configuring and managing ServiceNow CMDB, Discovery, Service Mapping, and Event Management.

Scripting and Development:

Experience with JavaScript, JSON, XML, and ServiceNow development tools like Flow Designer and Integration-Hub.

ITIL Knowledge:

Familiarity with ITIL framework, especially in the context of IT Service Management and CMDB best practices.

Analytical Skills:

Strong analytical and problem-solving skills, with the ability to work independently or as part of a team.

Manjunath

Senior TAG Specialist

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