SERVICENOW - ITSM(IT Service Management)

We MiNdLiNkS IT Consulting are looking for Any IT or NON IT or any Domain experienced resources having 3+ years of experience and willing work from home (WFH) in a reputed MNC in a permanent position and by Upskilling with SERVICENOW ITSM (IT Service Management) Module. This is a WORKBENCH Hiring Program, where we train you and let you to work in our internal project, which is Task-Based and Role-Specific Program and we hire for our US, UAE and Australian MNC Clients under the 90 DAYS UPHIRING Program. We have continuous requirements on SERVICENOW ITSM for Fresher and experienced resources. These are Permanent Positions and 100% of salary hike will be provided at minimum and joining bonus will be a plus. Monday to Friday and IST hours are preferred to work. Having minimum graduation and good communicational skills and team working spirit is added advantage.

Email us on [HIDDEN TEXT] or visit www.themindlinks.com for more details. You can WhatsApp us on +918977324241

Roles & Responsibilities:

ServiceNow ITSM Development and Customization:

Design and develop ServiceNow ITSM modules, including Incident Management, Problem Management, Change Management, Service Catalog, Knowledge Management, and CMDB.

Customize workflows, forms, reports, and dashboards to meet business requirements.

Implement integrations between ServiceNow and other enterprise tools.

Configuration and Administration:

Configure and maintain the ServiceNow ITSM platform, ensuring optimal performance and scalability.

Manage user roles, access control, and data security.

Monitor system health, conduct maintenance, and apply patches and upgrades.

Process Improvement:

Work closely with IT stakeholders to identify areas for improvement in IT service processes.

Automate and optimize ITSM processes to enhance service delivery and reduce manual tasks.

Consultation and Support:

Collaborate with business users and IT teams to gather requirements and translate them into functional solutions.

Provide Level 2/3 support for ServiceNow issues, resolving incidents, and troubleshooting complex issues.

Conduct user training sessions and provide guidance to junior team members.

Documentation:

Develop and maintain detailed documentation of configurations, processes, and workflows.

Create user guides and knowledge articles for the ServiceNow platform.

Skills:

Proficiency in JavaScript, HTML, CSS, and related technologies.

Familiarity with ServiceNow platform best practices and industry standards.

Strong problem-solving and troubleshooting abilities.

Excellent communication skills and the ability to work collaboratively with cross-functional teams.

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