Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in noida
>
Ericsson
>
Solution Architect-BMC Helix

Solution Architect-BMC Helix

Ericsson

7 - 12 years

20 - 35 Lacs

noida gurugram

Posted:6 days ago| Platform:

Apply

Skills Required

bmc helix itsm remedy

Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Summary

We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes.

Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management.
Design and implement workflow customizations, filters, escalations, and business rules.
Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP)
Provide performance tuning, upgrade support, and migrations.
Develop custom modules and smart applications using BMC Innovation Studio
Build and maintain REST/SOAP API integrations with external systems such as Active Directory etc.

Required Skills & Qualifications:

8+ years of experience in BMC Remedy / Helix ITSM administration
Deep hands-on experience with Developer Studio, Innovation Studio, and Smart IT
Proven track record of designing and customizing ITSM workflows and module-level enhancements
Strong understanding of CMDB architecture, Discovery integration, and service modelling
Experience in enterprise integration using REST, SOAP, and middleware connectors
Proficiency in designing dashboards using BMC Smart Reporting and other BI tools
Strong problem-solving and RCA skills in high-availability production environments
Excellent understanding of ITIL v4 practices; experience in compliance-driven environments (e.g., SAMA, NCA ECC)

Nice-to-Have Skills:

Exposure to BMC Helix Innovation Suite Smart Apps development
Familiarity with container orchestration (e.g., Docker/Kubernetes for Helix on-prem setups)
Scripting experience (Python, JavaScript, Shell) for automation and integration tasks
Knowledge of database query tuning and BMC system schema (PostgreSQL, Oracle)
Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBIT
Experience with Agile/DevOps environments and CI/CD integrations (e.g., Jenkins, Git)
Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantage

Preferred Certification:

BMC Certified Professional: Helix ITSM
BMC Certified Developer: Helix Innovation Suite
BMC Certified CMDB Specialist
ITIL v4 Foundation or Managing Professional

More Jobs at Ericsson

Senior Oracle DBA Consultant

Bengaluru

6 - 9 yrs

INR 10 - 14 Lacs

Intern

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Tech lead FPGA Designer

Bengaluru

10 - 15 yrs

INR 10 - 15 Lacs

Tech Lead FPGA Verifier

Bengaluru

10 - 15 yrs

INR 8 - 13 Lacs

Full Stack Software Architect

Bengaluru

8 - 13 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.