Relationship Manager

Werize

1 - 5 years

1 - 4 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

telesales loan sales disbursal secured loan home loans digital loan personal loans unsecured loans loan against property business loan nbfc mortgage loans lap working capital

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Role Description

Responsible for collecting KYC documents from Partners/Customers and updating loan account status records.
Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat.
Responsible for verification of the documents received form the Partners/Customers.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Take accountability to learn and understand about the company products inside and out.
Keeping records of customer interactions, transactions, comments, and complaints.

Requirements:

Effective communication, Interpersonal skills and confident speaking skills.
Must be able to effectively communicate and deal with partners/customers.
Comfortable with multitask, prioritization and time management.
Comfortable working with targets.
Adhering to regulatory requirements.
Prior experience in fintech and banking process.

Qualifications/Eligibility:

Experience working with telephonic document collection team with minimum of one year in financial services or loan operations
Knowing Multiple languages will be a added advantage Hindi (Mandatory), English, Telugu, Tamil, Kannada, etc
Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc

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