1.0 - 3.0 years

2 - 3 Lacs

gurugram

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Job Title: Customer Support Executive Department: Customer Service Location: Gurugram Job Type: Full-Time Reports to: Customer Support Manager / Team Lead Job Summary: We are seeking a detail-oriented and professional Customer Support Executive with prior experience in handling customer interactions related to digital personal loans within an NBFC environment. The ideal candidate will be responsible for addressing customer queries through calls and emails, verifying customer identity before disclosing sensitive loan information, and ensuring a high standard of service that aligns with the companys brand value. Key Responsibilities: Call Handling: Answer incoming hotline calls and assist customers with queries related to personal digital loans, payments, disbursements, and account status. Email Support: Respond accurately and promptly to customer emails ensuring clarity, professionalism, and completeness of information. Identity Verification: Verify the identity of customers through proper protocols before disclosing any account or loan-related information. Accuracy & Compliance: Ensure no incorrect or misleading information is shared with customers over call or email; adhere to regulatory and internal compliance standards. Case De-escalation: Handle agitated or dissatisfied customers with patience and empathy; resolve issues effectively and de-escalate cases to avoid complaints being raised to external authorities. Brand Representation: Maintain a positive and professional tone in all interactions, Upholding the company’s reputation and values. Knowledge Application: Stay updated with internal policies, product knowledge, and regulatory changes relevant to NBFC personal loan operations. Issue Escalation & Pattern Recognition (Critical): Be alert and proactive in identifying patterns of repeated queries or complaints — for example, multiple customers reporting issues such as not receiving OTPs, loan application glitches, SMS failures, verification problems, or repayment issues. Such incidents must be immediately escalated to the reporting manager or technical team to minimize service disruption and prevent reputational or operational impact. Requirements: Experience: Minimum 1–2 years in a customer support role within an NBFC or financial services company, specifically handling personal digital loans. Education: Graduate in any discipline (Commerce or Finance preferred). Skills: Strong verbal and written communication skills in English (Mandatory) with additional relevant regional language. High attention to detail and ability to follow procedures accurately. Familiarity with CRM systems, ticketing platforms, and call/email management tools. Strong problem-solving skills and a customer-first attitude. Compliance Awareness: Understanding of data privacy, RBI regulations, and KYC norms. Soft Skills: Patience, emotional intelligence, and conflict-resolution skills. Preferred Qualifications: Prior experience with NBFC products such as instant loans, short-term digital credit, or EMI financing. Familiarity with RBI’s grievance redressal protocols and regulatory frameworks.

Posted 21 hours ago

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EMI Process executive - Chennai . HDB Financial Services

0.0 - 2.0 years

0 - 1 Lacs

chennai

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Greetings from HDB Financial services Ltd . Urgent hiring for EMI Process executive - Chennai Location. Location : Chennai Avadi Poonamallee Kumananchavadi Porur Role & responsibilities : Handling for walkin customers through in showrooms like poorvika , Vasanth & CO, Sathya , This type of showrooms. Checking Aadhar Pan KYC Checking EMI Eligiblity . If any one interested kindly share your updated resume through this whatsapp Number : 8012485308 Perks & Benefits Attractive incentives Provided & Medical Benefits Added . Thanks & Regards, Abishake HR HDB Financial services Ltd.

Posted 23 hours ago

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Relationship Manager Werize

1.0 - 5.0 years

1 - 4 Lacs

bengaluru

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Key Responsibilities: Role Description Responsible for collecting KYC documents from Partners/Customers and updating loan account status records. Connecting with Partners/Customers to get the right documents in a timely and accurate way, via phone, email or chat. Responsible for verification of the documents received form the Partners/Customers. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Take accountability to learn and understand about the company products inside and out. Keeping records of customer interactions, transactions, comments, and complaints. Requirements: Effective communication, Interpersonal skills and confident speaking skills. Must be able to effectively communicate and deal with partners/customers. Comfortable with multitask, prioritization and time management. Comfortable working with targets. Adhering to regulatory requirements. Prior experience in fintech and banking process. Qualifications/Eligibility: Experience working with telephonic document collection team with minimum of one year in financial services or loan operations Knowing Multiple languages will be a added advantage Hindi (Mandatory), English, Telugu, Tamil, Kannada, etc Experience with loans systems & CRM such as leads square, Freshdesk, Livechat Etc

Posted 6 days ago

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Credit Officer - Digital Personal Loan Pahal Financial Services

1 - 6 years

0 - 1 Lacs

Ahmedabad

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Responsibilities: Evaluate loan applications based on internal credit policies and RBI guidelines. Analyze financial documents, bank statements, credit bureau reports, and applicant details. Work closely with Relationship Managers and the digital operations team to ensure quick turnaround time. Identify potential fraud or risk indicators using both manual and automated tools. Ensure proper documentation, KYC validation, and adherence to regulatory norms. Make clear credit decisions and communicate rejections with documented reasoning. Maintain MIS for applications, approvals, and rejections.

Posted 3 months ago

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