Relationship Manager For Housing loan Company in several locations

Relationship Manager

Job Title:

CTC:

Purpose of the Role

The Relationship Manager is responsible for building and maintaining strong, long-term relationships with customers, ensuring high levels of customer satisfaction and business profitability. The role involves front-line interaction with clients, sourcing home loan leads, and managing the end-to-end sales process while promoting the organizations products and maintaining brand integrity.

Key Responsibilities

1. Conduct customer-facing interactions including field visits and in-branch meetings.
2. Recommend suitable home loan products and clearly communicate associated benefits.
3. Engage in regular client interactions through group meetings, site promotions, and presentations.
4. Attend to walk-in customers and conduct home visits when required.
5. Execute branding and marketing activities in the designated catchment areas.
6. Oversee end-to-end documentation processes for customer onboarding.
7. Generate leads through various channels and partners in the catchment area.
8. Focus on collections of 012 MOB, and extend efforts to manage 1324 MOB or higher bounce cases as per organizational direction.
9. Support and promote digitization initiatives across sales and operations processes.
10. Ensure cash management practices are strictly in line with SHDFC policies and maintain high integrity.
11. Contribute towards overall branch performance with attention to balance scorecard objectives.
12. Develop and manage relationships with DSAs, Corporate DSAs, and other lead partners as assigned.
13. Establish and nurture ties with affordable housing builders and brokers to drive quality home loan leads.
14. Stay updated with SHDFCs latest policies, products, pricing, and process guidelines.
15. Provide competitor intelligence and feedback to senior management.
16. Uphold transparency by sharing accurate information about customers, properties, and sellers.
17. Manage lead pipeline, track WIP files, support in reject reviews, disbursement processes, and timely PDD collection.
18. Resolve instrument unavailability cases within stipulated timelines.
19. Aim for First Time Right (FTR) execution from login to disbursement to ensure optimal turnaround time and customer satisfaction.
20. Conduct client meetings to promote product offerings and provide advisory support.
21. Manage pre-sanction and post-sanction sales processes efficiently.
22. Maintain and update marketing and sales collaterals.
23. Conduct promotional and outreach activities including developer site promotions and group events.
    

Required Competencies

• Strong selling and persuasion skills with the ability to engage customers effectively.
• Excellent communication skills, both verbal and written.
• Proficiency in English, Hindi, and the regional language (preferred).
• Basic computer literacy MS Word, Excel, Email, and Web-based platforms.
• Pleasant demeanor and professional appearance.
  

Experience & Qualifications

• Minimum 2 to 7 years of relevant experience in sales, preferably within the financial services or home loan industry.
• Graduate degree from a recognized institution.
  

Age & Social Profile

• 20 to 30 years of age
• Open to male and female candidates
  

Industry Preference

• Candidates from the Home Loan/Financial Services segment will be preferred.
  

Compensation

• 1.61 Lakhs to 3.51 Lakhs per annum (Subject to location and experience)
  

For further assistance contact/whatsapp: 9354909519 or write to sukriti@gist.org.in