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IDFC FIRST Bank
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Relationship Manager-Branch Banking-CA

Relationship Manager-Branch Banking-CA

IDFC FIRST Bank

0 years

0 Lacs

Delhi Delhi India

Posted:3 weeks ago| Platform:

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Skills Required

service risk profiling swift assessment capture drive retention efficiency audits strategy analysis development leadership reporting support metrics

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirements

Role/ Job Title:Relationship Manager-Branch Banking - CAPlace of Work:Rural Banking BranchesBusiness:Rural BankingFunction/ Department:Rural Banking

Job Purpose

'The role entails building, developing and deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to contribute to penetration of Current account business in Rural markets through lead generations and account opening as per needs of customer The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Key / Primary Responsibilities

'- Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements

Ensure swift disbursal of business loans based on needs assessment of potential and existing clients
Ensure account activation and subsequent maintaining the health of accounts
Focusing on overall CA growth for Rural Banking business
Ensure superior customer service to capture larger wallet share of population and drive volume of business across the catchment area
Ensure timely resolution of customer queries and issues
Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship
Monitor high collections efficiency through discipline and drive
Conduct field audits and customer verifications to ensure high quality of accounts
Gather latest Market intelligence and track and benchmark against best practices in competitor banks

Secondary Responsibilities

'- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

Recommend process changes in order to improve service efficiency and quality across the branch network
Manage a team of field officers, taking responsibility of their development and attrition
Develop and implement livelihood advancement and community development initiatives

Managerial & Leadership Responsibilities

'- Attract and retain best-in-class talent for key roles in their reporting structure

Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
Enable teams to drive growth targets by providing necessary support

Key Success Metrics

'Customer Acquisition targets, Cross sell targets

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IDFC FIRST Bank

Banking and Financial Services

Chennai

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Relationship Manager-Branch Banking-CA