Relationship Manager

Position: Relationship Manager – AMC Contracts & Service Expansion

CTC: 40,000 to 45,000 + Incentives

Position Summary:
Build and sustain long-term relationships with existing clients through AMC (Annual Maintenance Contract) renewals and service support, while also identifying new service revenue opportunities and helping formalize AMC frameworks.

Key Responsibilities:

· Manage and renew Annual Maintenance Contracts (AMC) for sold machinery.

· Proactively engage existing customers to understand service needs, solicit feedback, and resolve concerns.

· Generate new AMC leads from the installed base and through referrals or market outreach.

· Conduct periodic customer visits to review equipment performance, propose upgrades or maintenance schedules.

· Present tailored AMC packages and negotiate service contracts effectively.

· Design and develop AMC contract policy, including scope of services, response timelines, escalation matrix, preventive maintenance schedules, and exclusions.

· Draft, review, and update terms & conditions of AMC contracts in coordination with legal and technical teams.

· Act as liaison for service escalation between customers and internal technical teams.

· Collaborate with the sales, service, and marketing teams to improve customer retention and support new market exploration.

· Maintain CRM records of customer interactions, AMC contracts, renewal timelines, and service history.

· Track and report key service metrics: renewal rate, customer satisfaction, response time, etc.

· Represent the company at trade expos, regional customer meets, or industry networking events to promote service offerings and strengthen client trust.

Desired Skills & Qualifications:

· Graduate in Business, Engineering, or related field.

· 3–5 years experience in relationship management, AMC/service contract sales, or key account handling (industrial or machinery sector preferred).

· Strong understanding of contract structuring, service scope definition, and customer lifecycle management.

· Experience drafting or managing AMC contract clauses and terms.

· CRM and MS Office proficiency.

· Excellent communication, documentation, and interpersonal skills.

· Ability to coordinate across technical and commercial teams.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Quarterly bonus

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 7984829368