Executive Customer Support

Position: CRM Executive (Pre‑Sales, Post‑Sales & Logistics Coordination)

CTC : 25,000 to 30,000

Position Summary:
Act as a pivotal bridge between customers and internal teams (sales, service, operations), ensuring seamless engagement across the entire sales lifecycle—from lead generation to post‑delivery support.

Key Responsibilities:

• Handle pre‑sales inquiries: respond to product and technical questions, provide quotes, coordinate demos.
• Drive lead follow-ups, manage inbound inquiries, log interactions in CRM.
• Facilitate order processing: confirm customer requirements, coordinate production, generate invoices.
• Oversee logistics coordination: schedule dispatch, liaise with shipping agents/customers, track and report delivery status.
• Manage post‑sales support: address customer concerns, escalate issues to technical/service teams.
• Coordinate between stakeholders: customers, sales, finance, and production teams to resolve issues and deliver timely updates.
• Maintain customer records, service logs, contract renewals in CRM.
• Assist with customer onboarding, support documentation, and handover.
• Generate reports: response times, customer satisfaction feedback, sales/order conversion metrics.

Desired Skills & Qualifications:

• Bachelor’s degree in business or relevant field.
• 1–3 years of experience in CRM, customer service, or pre‑/post‑sales coordination.
• Proficiency in CRM software and MS Office.
• Strong communication and stakeholder coordination skills.
• Basic understanding of manufacturing workflow, especially machinery sales.

Job Type: Full-time

Work Location: In person