Executive Customer Support

The Executive - Customer Support is responsible for handling customer interactions, resolving queries, and ensuring a smooth customer experience for our personal care and cosmetics products. He / She should have excellent communication skills, a customer-first mindset, and the ability to coordinate with internal teams to deliver efficient solutions.

Essential Duties and Responsibilities :

• Respond to customer inquiries via phone, email, chat, and social media platforms.
• Provide accurate product information, usage guidance, and service support.
• Maintain a positive, empathetic, and professional attitude during all customer interactions.
• Assist customers with order placement, tracking, returns, replacements, and refunds.
• Maintain and update records, databases, and filing systems related to orders.
• Handle incoming and outgoing correspondence, including calls & emails regarding product queries and customer grievances.
• Gain an in-depth understanding of personal care and cosmetic products offered by the company.
• Maintain records of customer interactions and transactions in CRM tools.
• Prepare daily, weekly, and monthly reports on customer issues, resolutions, and feedback.
• Highlight recurring issues to management for process improvement.
• Handle sensitive customer information with confidentiality and care.

Key Skills & Competencies Required :



• Bachelor’s degree in any discipline.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with office equipment.
• Excellent communication and presentation skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask, prioritize, and manage time efficiently.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of skincare, haircare, and cosmetic products (preferred).

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Application Question(s):

• What is your current salary?
• What is your expected salary?
• What is your Notice Period? (in days)

Education:

• Bachelor's (Required)

Experience:

• Data entry: 1 year (Required)
• Customer relationship management: 1 year (Required)

Location:

• Naraina Ind. Area, Delhi, Delhi (Required)

Work Location: In person