2216 Relationship Building Jobs

Role & responsibilities We seek ambitious well-travelled service engineer in the region for servicing and technical backup of our vast range of hi-tech engineering belts and components. He should be prepared to travel extensively. We intend to provide very good career path and future to deserving candidate having good experience for serving in mechanical engineering field. We seek a practical person with good health and pleasant personality. An ITI is also welcome with minimum 10-15 years experience and DME should have minimum 5-10 years successful experience. Giving services in complex engineering machines, packaging machines or in a food processing industry and experience in automation and conveyors etc. will be of advantage.

\Roles and Responsibilities We are looking for dynamic and result-driven Field Marketing Executives who are passionate about sales and marketing. The ideal candidate will be responsible for generating leads, meeting potential customers, explaining our products/services, and converting leads into sales through direct field visits. Develop and execute marketing strategies to increase brand awareness and drive sales growth. Conduct market research to identify trends, opportunities, and challenges in the industry. Build strong relationships with customers through effective communication and relationship building skills. Plan and execute events such as product launches, trade shows, and workshops to engage target audiences. Analyze data from various sources (e.g., Google Analytics) to inform marketing decisions. Conduct field visits to potential clients/customers. Promote and explain company products/services effectively. Generate leads through cold calls, visits, and follow-ups. Achieve monthly/quarterly sales targets set by the management. Build and maintain good relationships with customers. Collect customer feedback and report market trends. Submit daily/weekly activity reports. Desired Candidate Profile 0-3 years of experience in field marketing or a related field. Strong understanding of sales promotion techniques and strategic thinking skills. Excellent leadership skills with ability to manage multiple projects simultaneously. Proficiency in using technology tools for event management, lead generation, and customer engagement. Bachelors degree/any degree 0-3 years of experience in sales Excellent communication and interpersonal skills. Freshers also can apply Confidence in customer handling and business development. Self-motivated and target driven. Proficiency in MS Office and CRM tools

We are looking for a Senior Engagement Manager to join the growing Professional Services team at Kong. As an engagement manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. The engagement manager will ensure our customers are getting the most value out of Kong products and will help prepare, manage, and deliver strategic engagements across the defined install base. As a primary professional services contact and ambassador for our customers (Developers, Architects, and C Suite), the engagement manager is a strategic, long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the engagement manager will be working on defining new service offerings, evolving the delivery framework, driving account expansions along with building a world-class professional services team. This is an incredibly strategic role and requires someone with very strong thought leadership, organizational, and communication skills along with the ability to multitask, context switching, and manage customer escalations. Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles. What we are looking for? Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (pre-sales to post-sales, delivery, and value realization). Work with customers (including up to C level) and stakeholders to understand and analyze engagement scope, requirements, time, cost, and benefits. Drive the end-to-end engagement lifecycle to deliver business outcomes. Drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement cycle. Engage with the presales team to position and drive PS for new opportunities. Collaborate with other cross-functional teams (Sales, Pre-Sales, Customer Success, Operations, and Resource Management) to work on offerings and proposals pertaining to professional services and other operational tasks such as reporting and invoicing. Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burnouts, and status reports. Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders. Identify opportunities for new professional services by understanding and addressing potential new use cases. Articulate the business value in the upsell and/or extension of services. Motivate, inspire, and mentor project team members to excel, and act as the go-to person for sales and presales to demonstrate professional services best practices and delivery framework. Demonstrate the value of professional services externally and internally. Represents professional services within account planning sessions and is able to formulate PS strategy holistically. Helps innovate tooling and processes to help mature and evolve our systems and processes. Makes use of productivity tools like Financial Force, Salesforce, Metabase, Trello, to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics(Billings, Utilizations, Resource Capacity, and Forecasting). And any additional tasks required by the manager. #LI-AP1 What you will bring? Excellent customer-facing skills and ability to communicate with executives as we'll as other stakeholders at customer sites and cross-functionally within Kong. Ability to demonstrate relationship building internally and externally. Exceptional organizational and change management skills with an ability to manage competing client demands. Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget. Deep experience working with project financial fundamentals and PSA tools such as FinancialForceto own and drive operational activities (reporting, forecasting, and tracking). Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. Ability to manage critical and political situations with business stakeholders with strong interpersonal skills, a customer-centric attitude, and ability to deal with cultural diversity. Proven team player and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change. Ideally has prior experience working in the open-source space and/or API management or other Middleware/SaaS software companies.

The Program Manager, Global Accounts is a member of AVI-SPL s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. This position is responsible for coordination and communication between key client and internal AVI-SPL stakeholders to ensure the highest level of customer satisfaction attainment throughout all aspects of the sales, project & service lifecycle. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved. Essential Duties and Responsibilities Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization Lead global team meetings with individual project managers to provide guidance and assemble project updates Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable Provide direct interaction with service management to ensure smooth transition from project completion to service ownership Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns Support deployment of international project and service needs with a keen understanding of regional differences Other duties assigned as needed Skills and Abilities Must have ability to lead and contribute individually, as we'll as work productively within a team and across functional disciplines Strong communication skills, both written and oral along with professional, interpersonal and relationship building skills Strong business acumen and ability to interface credibly at the CxO level Strong ability to multi-task, prioritize, manage time and work in a self-directed manner Demonstrate leadership and management skills in a team-oriented, collaborative environment Exceptional strategic thinking and structured problem-solving skills Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall Must have intimate knowledge of regional differences in support of international deployments Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat Education and/or Experience Minimum of a 4-year degree or comparable industry experience is required 5+ years in a project/program management or leadership role (direct or indirect) is required 5+ years of experience in IT technology service or enterprise technology management preferred Experience working with international accounts/program deployments preferred Valid and current PMP, PgMP or Prince2 certification preferred Experience in the AV industry is a plus EWorking Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

As a Manager- Supply Growth Acquisition you'll bring a user-centric approach to enhance satisfaction for owners and guests. Leveraging strategic thinking and data-driven decisions, you'll drive process improvements for greater efficiency. With expertise in relationship-building and collaboration, plus over 7 years of business development experience and a masters in Business Administration or related field, you'll deliver impactful results in a dynamic, fast-paced environment. About You 4-8 years of experience in hospitality supply acquisition, real estate leasing, or hotel development. Scout and evaluate potential hotel, serviced apartment, and residence properties for leasing or management contracts. Build a pipeline of qualified opportunities in target micro-markets. Conduct financial feasibility and commercial evaluations (ARR, occupancy, ROI, payback, etc). Negotiate term sheets and close lease/licensing agreements with property owners. Collaborate with cross-functional teams (design, operations, legal) for property onboarding. Maintain strong relationships with brokers, developers, and asset owners. Track competition and market developments to stay ahead of hospitality supply trends. Knowledge of FSI norms, licensing, and asset due diligence preferred. Excellent communication, negotiation, and interpersonal skills. Willingness to travel frequently for property visits and owner meetings. Key Metrics: What you will drive and achieve Number of Properties Live Inbound Conversion Ratio Process Compliance Our Core Values: Are you a CURATER Curious : Here, your curiosity fuels innovation. User-Centric : you'll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : you'll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Aspire : Keep learning, keep growing because we're all about continuous improvement. Trust : Trust is our foundation. you'll work in a transparent, reliable, and fair environment. Enjoy : We believe in having fun while building something extraordinary. Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel. Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity we'll, promote innovation within the team, and take ownership of implementing fresh ideas. Leadership: You provide direction, delegate effectively, and empower your team to take ownership. You foster passion and pride in achieving goals, holding yourself accountable for the team s successes and failures. Customer Centricity: You know your customers business and proactively find solutions to resolve their challenges. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop. Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. By fostering an open environment, you encourage constructive criticism and share knowledge to achieve team goals. Result Orientation: You set clear goals for yourself and your team, overcoming obstacles with a positive, solution-focused mindset. You take ownership of outcomes and make informed decisions based on cost-benefit analysis. Planning and Organizing: You analyze information systematically, prioritize tasks, and delegate effectively. You optimize processes to drive efficiency and ensure compliance with organizational standards. Communication: You communicate with confidence and professionalism, balancing talking and listening to foster open discussions. You identify key players and use the right channels to ensure clarity and gain support.

As the Sales Manager - Gujarat, you will be responsible for development and implementation of sales strategies in your assigned territory, to exploit the market potential. You will drive sales target and profitability goals of your territory through a team of Key Account Managers operating in the Construction/Building industry. Your key responsibilities will be: To lead and manage a team of Key Account Managers and help them to reach their individual sales, product & margin targets To drive sales & margin goals for assigned territory and ensure an aggressive growth rate To manage and maintain a sales pipeline capable of delivering the budget To build and grow enduring and profitable customer relationships To be accountable for all credit interactions with the customer To identify the training and development needs of your team and address them To collaborate with engineering, finance and operations and ensure smooth project delivery for the customer To ensure that the customers clear their dues within existing timelines. Work with the finance team to identify any delays at the client end and mitigate the same Any other official duties as may be assigned by the Management The role reports to Reginal Sales Manager Required (Education and Technical) bachelors degree in engineering, business or related fields. 5-7 years experience with at least 3 years of strong sales experience in construction supply industry. Experience of sales to mid-low rise residential and commercial segment in construction supply industry. Strong sales management experience in negotiation and closing. Strong network of channel partners and distributors operating in construction industry. Experience in Formwork industry is an added advantage. Proven knowledge and job site experience in Indian construction market. Proficient computer skills using Word, Excel, PowerPoint, Outlook. Required (Attributes and Motivation) Well-developed analytical skills and strong numerical aptitude. Good listening and probing skills to diagnose client requirements. Able to learn quickly and adapt to situation to tackle customer needs. Ability to handle objections and defend and build premium on challenges. Engaging and confident personality. Positive attitude and the ability to persevere and resistance and quickly work on reverting to challenging requirements. Strong interpersonal and relationship building skills. Excellent written and verbal communication skills in English. Willingness to travel and be mobile. Effective utilization of the available resources to produce maximum outcome. Preferred (Skills and Background) Experience in generating sales for a premium product in an existing market that favors non-premium products. Basic understanding of Construction industry, ability to read structural drawings and effective communication.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management: Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication: Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills: Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen: In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Commercial Banking Group The Commercial Banking Group is responsible for delivering One Axis to clients with a turnover between Rs 10 Crs. to Rs 250 Crs. by offering products and solutions around forex, trade, payments, cash management and tax payments along with retail products like salary, trust services, forex, commercial card, credit cards etc About the Role The Relationship Manager will be responsible for nurturing corporate client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The centre of all client engagements will be to ensure superior customer experience. Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving Abilities: Strong analytical and problem-solving skills to address client needs and challenges. Key Responsibilities Acquire new to bank SME customers by providing corporate banking solutions while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities and increase customer stickiness by offering corporate banking products like Tax payment, Internet Banking, trade products, CMS etc Deepen the existing relationships by providing them Corporate solutions like Trade and Forex, CMS and SME Loans Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Coordinate with Service Team to resolve any issue raised by the client Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduate/ Post-Graduate from a recognized institute Experience in Business Banking, Treasury and Foreign exchange field is preferred Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies: For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"

Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Customer Oboarding Manager Role Purpose Customer Onboarding Managers are our customer champions, whose purpose is to lead, design and co-create world class, intuitive and memorable onboarding experiences. Our aim is to build the capabilities, focus and expertise needed to deliver our strategy to drive customer centricity, growth, engagement and advocacy for customers, our employees and our communities. The diversity of our customers has never been greater and as Customer Segments and Propositions team we are looking to welcome new colleagues from varied backgrounds across age, ethnicity, ability, gender, sexual orientation, experiences and religion. The Customer Onboarding Manager is a critical role that will support the delivery of Customer Segments and Proposition s strategy to seamlessly onboard our International and Domestic Customers (from apply now to account opened). This role is accountable for articulating our customer needs, designing and implementing the ideal customer onboarding journey, and ongoing optimizing of customer and business outcomes and operational efficiencies In this role, you will Drive Customer onboarding (from prospect to the first 90 days) design and delivery. Collaborate with the Markets and coordinating the work across multiple areas (e. g. Product, Segments (Emerging Affluent, Mass Affluent, $2 10 M GPB), Marketing, Channels, Compliance, Technology, Data Analytics, CLCM, Operations and Risk etc) to Ideate, design, implement the ideal- seamless, intuitive and efficient customer onboarding journey(s) across all channels (e. g. Digital, staff channels, 3rd party Channels Partnerships, etc ) including the legacy onboarding estate. Streamline existing processes and journeys, resolving pain points in the legacy journeys in readiness for demise, and ensuring the operational processes are fit for purpose to cover both internal requirements and minimise customer touch points. Use data and insights to map customer needs for the design and implementation of Onboarding Journeys Continuously monitor the consistent execution, performance and service levels Drive collaboration between the markets to capture the cross-market customer referrals. Responsible for creating the MI to map / benchmark the outbound referral opportunity and optimise the conversion of inbound referrals. Remit will extend beyond simply building and managing live strategic digital journeys, and will need to build focus on managing the risk and controls across the onboarding estate, as we'll as demising legacy estate to enable Future State Architecture Understand regulatory environment and responsible for ensuring adherence to HSBC internal standards, implement and observe Group Compliance Policy, and ensure timely implementation of recommendations made by internal/ external auditors and external regulators. Accountable for the customer experience within the Onboarding Journey by way of ongoing monitoring and improvements. Work closely with Technology and Operations to ensure the delivery of Customer and Operational SLAs (e. g. jNPS, Turn Around Time, etc ) Requirements To be successful in the role, you should meet the following requirements: 8+ years of experience with at least 3 years of experience in product/portfolio management Experience leading on new product development and commercialization, ideally with experience across digital and non-digital channels Excellent track record in driving a complex change agenda and working closely with technology to deliver journeys across geographies Knowledge of the various servicing journeys and related technology/ processes / operational support involved Experience of data analytics and their application in multi-channel programmes Excellent relationship building skills Experience of delivering change end to end (front digital front-end to back-office processes) Demonstrable resilience and persistence a can-do attitude Keep up with trends, reimagining how to generate value to the business. Obsessed about how to apply tech and data to solving business problems or finding new opportunities Demonstrated ability to develop innovative, creative solutions to difficult business problems. A proven ability to articulate complex issues concisely and in simple language to support problem analysis Demonstrated sound business judgment and timely decision making against a backdrop of conflicting strategic priorities Culturally sensitivity and appreciation of HSBC s global values Skills Strong stakeholder management skills Passionate about customer experience and engagement Advocate of Design Thinking to take an idea to done Strong strategy, analytical and problem-solving skills Experience translating business strategy and analysis into consumer facing digital products Team leadership people management skills Strong thought leadership and influencing skills

We are seeking dynamic and driven individuals to join our mission as ETNB Fellows. As a Fellow, you will play a critical role in enhancing the quality of education delivery across government schools. This is a field-intensive role that requires regular school visits, keen observation, and direct engagement with students and educators to drive meaningful improvements in student learning outcomes. This opportunity is ideal for those who are passionate about grassroots-level education transformation, comfortable with field operations, and eager to contribute to the future of education in India through data-driven and tech-enabled strategies. Roles & Responsibilities: Conduct weekly school visits (5-7 schools per week) to implement and monitor the learning programs being implemented Observe classroom interactions closely to identify student learning levels, engagement patterns, and grouping needs. Facilitate remedial interventions by providing need based contextual mentoring to students and supporting teachers in leveraging tech solutions effectively. Create awareness and secure buy-in from local stakeholders to drive adoption of the technology platform and program initiatives. Maintain strong working relationships with key stakeholders, including school leadership, teachers, local education officials (BRCs, CRCs), and community representatives. Regularly collect, analyze, and report data to ensure evidence-based decision-making and continuous program improvement. Leverage assessment data and Learning indicators to drive action on the ground Troubleshoot implementation issues and coordinate with internal teams to ensure smooth on ground operations. Candidate Profile: We are looking for individuals who demonstrate: Technology Orientation - Comfort with using learning platforms, conducting basic data analysis using tools like Google Sheets or Microsoft Excel, and facilitating tech-driven interventions. Interest in Learning Pedagogy - Genuine curiosity about how students learn and how technology can enhance those outcomes. Strong Observation Skills - Ability to keenly watch classroom dynamics and translate them into actionable insights. Effective Communication - Fluency in spoken and written Gujarati is essential. Functional Hindi is a plus. Mentoring Mindset - Readiness to coach students and teachers, and openness to receiving feedback for self-improvement. Negotiation and Relationship-Building - Comfort in engaging with multiple stakeholders at the grassroots and district level. Self-Discipline and Planning - Strong organizational skills to manage time effectively and meet weekly and monthly goals Eligibility Criteria : A Bachelors degree in any discipline is mandatory. 1-2 years of experience in education, teaching, or field program implementation preferred. Basic digital literacy and regular access to a PC or laptop. Candidates with access to personal transport are preferred. Qualifications: Professional educational degree such as B.Ed., M.Ed., or D.El.Ed. Proficiency in Marathi (Mandatory), Hindi and English (Read, Write, and Speak) Prior experience working directly with teachers and students in government schools What We Offer & Benefits: Experience working with a diverse team of professionals located throughout India. Be part of an organization that operates in over two-thirds of Indias states. Play a crucial role in transforming the education sector in India. Enjoy the security and peace of mind that comes with health insurance coverage. Benefit from a flexible leave policy, including special provisions for period leaves.

We are seeking a highly motivated and results-driven Sales Director to spearhead the growth of new business opportunities in the healthcare market research sector. The ideal candidate will possess a deep understanding of market research methodologies and trends, with a proven track record in driving business expansion and revenue generation. The Sales Director will be responsible for identifying, acquiring, and nurturing new client relationships while enhancing the company s reputation as a leader in market research. Key Responsibilities: Lead efforts to identify and pursue new business opportunities in the market research industry. Build and manage a pipeline of prospective clients, including Fortune 500 companies, startups, and other potential partners. Strategize and implement new business development initiatives through methods of cold outreach, networking, attending industry events. Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development. Develop and execute strategic sales plans to meet aggressive revenue targets. Establish long-term client relationships through proactive outreach, networking, and personalized engagement. Manage and grow self-acquired accounts using exceptional sales and relationship building skills Maintain an in-depth knowledge of key research methodologies (eg, qualitative, quantitative, ethnographic) and technologies. Establish relationships with key decision-makers and stakeholders within client organizations. Serve as the point of contact for new and potential clients, guiding them through the sales cycle from lead generation to contract negotiation. Commit and meet all personal KPIs on a weekly basis. Share weekly PoA to meet KPIs during weekly Sales calls Achieve all personal financial goals, delivering on target revenue and profit per quarter. Ensure high levels of customer satisfaction by managing client expectations and delivering high-quality market research services. Work closely with internal teams, including research, analytics, and marketing, to ensure seamless project execution and delivery. Coordinate with the marketing team to create sales materials and campaigns that resonate with target audiences. Actively participate in new product/service development, providing feedback based on client interactions. Track and report on business development activities, including sales pipeline, client meetings, and revenue generation. Qualifications bachelors degree in business, Marketing, Market Research, or a related field Minimum of 3-5 years of Sales experience, preferably within the market research, consulting, or data analytics industries. Proven track record of generating new business and driving revenue growth. Strong knowledge of market research tools, methodologies, and industry best practices. Skills & Competencies: Exceptional interpersonal and communication skills with the ability to engage with C-suite executives and decision-makers. Strong negotiation skills and experience managing complex sales cycles. Analytical mindset, with the ability to interpret data and research findings to inform business strategy. High degree of professionalism, self-motivation, and a results-driven approach. Ability to work effectively in a team environment and manage cross-functional relationships. Experience with CRM tools (eg, Salesforce) and other business development software. Travel will be required for client meetings, conferences, and industry events. Preferred Attributes: Established network within the market research and related industries. Experience working in healthcare market research industry. Strong public speaking and presentation skills Ability to adapt to a fast-paced, evolving environment. Additional Information Health and Dental Life, Accident and Disability Insurance Prescription Plan Flexible Spending Account 401k Plan and Match Paid Holidays and Vacation Sick Days and Personal Day