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Manager/Senior Manager

Manager/Senior Manager

Cloudkeeper

12 - 15 years

15 - 19 Lacs

Noida

Posted:Just now| Platform:

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Skills Required

Relationship building Consulting Cloud Account management Customer relationship Customer service MSP Customer engagement Stakeholder management Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own strategic customer relationship with high value accounts, ensuring continuous engagement, statisfaction & retention.
Lead high-impact QBRs/MBRs with executive stakeholders, showcasing delivered value and cost optimization impact.
Lead renewal conversations and contract discussions, working cross-functionally to propose pricing models, discount structures, or account transitions as needed.
Liaise with AWS account teams for escalations, commercial adjustments (e.g., RI conversions, refund cases), and joint go-to-market opportunities.
Mentor Leads and Associate Leads, helping them grow into strategic roles while setting the standard for customer engagement quality and process excellence.
Act as a process anchor, contributing to the creation of QBR templates, onboarding frameworks, anomaly management SOPs, and strategic account playbooks.
Collaborate with the marketing and product teams to ensure customer voices are showcased appropriately.
Lead discussions around custom reporting requirements for strategic accounts, including multi-account views, tagging-based breakdowns, and business-specific formats.

Must-have Qualifications, Skills & Experience

12+ years of experience in customer service, account management, or cloud consulting. Experience working in a cloud consulting, AWS partner, or MSP is a plus.
Strong stakeholder management and communication.
Comfortable with ambiguity, works across functions seamlessly.
Excellent communication, presentation, and relationship-building skills.
Ability to analyze customer needs, develop strategies, and drive outcomes.
Strong problem-solving skills with a proactive and customer-first mindset.

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About CloudKeeper

CloudKeeper is a cloud cost optimization partner that combines the power of group buying & commitments management, expert cloud consulting & support, and an enhanced visibility & analytics platform to reduce cloud cost & help businesses maximize the value from the cloud.

A certified AWS Premier Partner and Google Cloud Partner, CloudKeeper has helped 400+ global companies save an average of 20% on their cloud bills, modernize their cloud set-up and maximize value all while maintaining flexibility and avoiding any long-term commitments or cost.

CloudKeeper hived off from TO THE NEW, digital technology services company with 2500+ employees and an 8-time GPTW winner.

Years in Business

Speak with our advisors to learn how you can take control of your Cloud Cost

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Cloudkeeper

Cloud Computing

San Francisco

50-200 Employees

8 Jobs

Key People

Jane Doe

CEO
John Smith

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Manager/Senior Manager