88908 Regulations Jobs - Page 12

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Job Description: Support Engineers (SE) serve as Senior technical leaders for customers, via phone and email. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and enhancements, and creating self-help assets to broadly reach more customers. Successful Engineer Skill Set: Problem isolation and solving techniques. Ability to navigate highly complex technical and political issues requiring expert product or service knowledge. Act as a subject matter expert regarding product / configuration. Ability to leverage troubleshooting tools such as analysis of event logs, component traces, and performance traces to resolve customer issues. The Ideal Candidate Works Well In a Team: Strong collaborator across the business, including our Development Teams. Ability to receive feedback and recognize areas of improvement. Keeps stakeholders informed to ensure customer success. We Are Looking For Someone Who Is Dependable: Demonstrates ability to consistently make and keep commitments to customers and team members. Effective time management by utilizing available time to progress current cases forward. Proactively looking for opportunities to contribute to the success of the team. Consistently demonstrate case management excellence, including daily notes and timely updates to customers and stakeholders involved. Responsibilities Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering Responsible for the customer support experience with Microsoft Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation, either technically or strategically Create and maintain incident management requests to product group/engineering group Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions) Lead or participate in building communities with peer delivery roles Qualifications Required 7+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies Experience working with Skype for Business, Microsoft Teams, Windows Server and Active Directory Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies Preferred Experience In One Or More Of These Areas: Knowledge of Office 365 technologies – particularly, Skype for Business and Microsoft Teams Hands on Experience on Teams Admin Center and M365 Admin Center Experience in Office 365 Authentication and voice offerings Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications Experience troubleshooting and resolving problems on Microsoft Teams, Hybrid environments set up with Skype for Business Server 2015-2019 Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools Certified in MS700, MS720 Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft Teams is core to Microsoft's vision for intelligent communications and productivity pane into the modern workplace. We are fast becoming the hub for teamwork in Office 365, with hundreds of thousands of organizations and tens of millions of users across the globe using Teams. Microsoft Teams is the fastest growing business application in Microsoft history. We are looking for a Senior Software Engineer to join our Mobile Fundamentals team. This role is integral to improving test framework reliability and debuggability using automation and gates. By improving reliability of test frameworks and automating repetitive tasks, you will reduce the dependency on manual checks and improve operational efficiency, reducing response times, and enabling the feature team developers to be more efficient. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Design, build, and maintain foundational frameworks and services such as telemetry, user feedback, settings, configuration management, and more. Collaborate with cross-functional teams to integrate these components smoothly and ensure they meet app-wide quality, privacy, and performance standards. Partner closely with product and feature teams to understand common needs and abstract complexity through well-designed APIs and platform capabilities. Develop tools and bots to automate workflows, identify integration issues early, and provide actionable quality insights across the development lifecycle. Contribute ideas to continuously evolve our architectural foundations and development practices. Embody our culture and values in daily interactions, championing craftsmanship, collaboration, and innovation. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Excellent problem-solving & debugging skills. 4+ years of coding experience in an object-oriented programming language, with knowledge of Python, Java, Swift, Kotlin Proficiency in writing unit tests and functional tests using tools such as Espresso for Android or equivalent tools for iOS. 1+ years of Android/iOS development experience. Experience developing and maintaining engineering infrastructure tools/bots Working knowledge of tools like Azure DevOps or similar CI/CD platforms for integrating and managing test gates. Preferred Qualifications Deep understanding of the iOS platform, including app lifecycle, memory management, threading, and performance optimization techniques. Familiarity with CI/CD pipelines and automated performance regression testing. Familiarity with machine learning or AI techniques in mobile app performance optimization. Experience in iOS development. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. 5+ Years Technical Support, Technical Consulting Experience, Or Information Technology Experience OR Bachelor''s Degree In Computer Science, Information Technology (IT), Or Related Field And Strong Experience In Below Technologies Remote Desktop Services configuration and management VMware Exposure to Citrix Printing: Configuration and management Knowledge on WMI, PowerShell, Dcom User Profile management Application installation and management Windows Virtual desktop (WVD) FSLogix Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Are you passionate about creating cutting-edge devices? Surface Team is dedicated to building powerful devices that empower individuals and organizations. We’re currently working on the next generation of Surface products, and we need talented PMs like you! The Surface Product Management team is looking for talented PMs who can help shape the future of Surface Devices. The Surface devices team is seeking qualified PM candidates for a Display Senior Product Manager position in Bangalore, India to develop the next generation of display technologies. You will play an active role in display technology definition, strategy for future roadmap, driving technology development through mass production including troubleshooting, and proactively engaging with multiple stakeholders, as well as Microsoft x-functional teams. #Surface #Display #Devices #MicrosoftIDC Responsibilities Your responsibilities would include: Deliver high quality results with full ownership Driving the highest quality user experiences across our device portfolio. Monitoring and reporting to leadership using data from a variety of sources including telemetry, customer support, and our commercial teams Driving internal and external partners to deliver fixes necessary to drive customer satisfaction and meet business goals Driving learnings into new product development We Expect You To Have A drive for results A desire to learn, grow, and drive change Outstanding cross-discipline and cross-team collaboration skills An ability to communicate effectively across partner teams and to leadership A proven track record of individual excellence and a demonstrated commitment to making others great Qualifications Required Qualifications Minimum bachelor’s degree in computer/software engineering/management or a related field. 8-12 years of experience in working with Display Technology in a software or hardware capacity. Strong software product manager skills (spec writing, design, prioritization, stakeholder management, releasing software, risk management, user driven product development) Effective verbal and written communication. Capability to understand and integrate technical concepts across various disciplines. Preferred Qualifications Experience shipping enterprise level hardware and software through at least 3-4 product cycles Experience of working in embedded technology area with product knowledge and a sound track record of shipping high volume consumer products. An understanding of product development and business acumen Motivated and self-driven attitude. Responsible for collaboration with partners across organizational boundaries. Responsible for driving/contributing to product milestones and reviews Provide technical leadership and build talent to ensure the overall health of the team by developing and mentoring team members while helping them grow both technically and professionally #Surface #Display #Devices #MicrosoftIDC #W+JOBS Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Required Skillset System Centre Endpoint Protection Azure Antimalware Windows Defender Microsoft Defender for EndPoint (Windows Defender Advance Threat Protection) Mcafee/Trellix, Symantec, Crowdstrike Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Language Qualification English Language: fluent in reading, writing and speaking. Required Skill Set (any Of The Following) Experience on Sentinel Experience on Defender for cloud Experience on Defender for Identity Experience on Defender for Cloud Apps Experience on Defender for IoT Experience on Defender for External Attack Surface Management (EASM) Experience on Security Exposure Management (MSEM) Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience. OR equivalent experience Required Skillset System Centre Endpoint Protection Azure Antimalware Windows Defender Microsoft Defender for EndPoint (Windows Defender Advance Threat Protection) Mcafee/Trellix, Symantec, Crowdstrike Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

At Azure DevOps, we pride ourselves on building services that make engineering teams productive. This is the reason why Azure DevOps is solution of choice for millions of engineers – including thousands of Microsoft largest customers and internal teams. Azure DevOps - https://azure.microsoft.com/en-us/services/devops/ - is a suite of services as part of Microsoft Azure, which provides work planning, repos, CI/CD, test management, and more. We are looking for experienced full-stack software engineers to join Azure DevOps team. Our team is accountable for ensuring we deliver on Azure DevOps promise - always available, always reliable, always responsive. We build new features to enhance performance, scalability and compliance, and deliver productivity wins to all Azure customers. If you are looking for a way to multiply your impact – join us, and unlock 10x increase in productivity to millions of Azure Developers. Responsibilities Collaborate closely with Product, Design, and Engineering teams to plan and execute on key business priorities. Design, implement, test, instrument, document and maintain features using C#, SQL, ASP.Net, HTML5, React, Typescript, PowerShell, and Azure Lead the team in adopting new technologies, tools and practices from Microsoft and industry Champion engineering practices of safe and fast paced releases – e.g. flight code changes and drive telemetry and analytics to take a data-driven approach to understanding customer impact Support and influence team culture of customer obsession, continuous improvement, reflection, and growth - mentor, initiate and participate in in design and code sharing Be avid customer advocate – meet with customers, and product support to learn about their experience, analyze how features are performing in production and make the product better Qualifications Required Qualifications : 10+ years professional software development with at least two of the following C#/C++/Java, SQL, HTML5/JavaScript/React or ASP.NET 8+ years of professional experience designing, building, and running Cloud Services at large scale Excellent analytical skills as well as communication skills both verbal and written. We are a distributed team so we’re extra mindful about communication. Preferred Qualifications Experience with Continuous Integration and Continuous Deployment paradigms Familiarity with SQL databases and/or NoSQL document stores. Experience with high scale SQL. Troubleshooting skills across network, application, caching, queuing, load-balancing storage and distributed services layers Experience using and contributing to Open Source or Inner Source Hands on experience using containers like Docker or any other competitive container technologies Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

The Microsoft Security organization’s mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements in our security products that keep our customers safe. Security is one of the fastest growing, collaborative, fun teams with a startup mindset within Microsoft. The Microsoft Defender family offers comprehensive threat prevention, detection, and response capabilities for everyone – from individuals looking to protect their family to the world’s largest enterprises. We are looking for a talented and motivated software engineer to join our team and help us design, develop, and deliver cutting-edge cloud services and big data solutions that enable our customers to secure their endpoints and respond to threats. Our team has people from a wide variety of backgrounds, previous work histories, and life experiences, and we are eager to maintain and grow that diversity. We are passionate about learning on the job, collaborating with other teams, and being customer obsessed. Come join us if you are passionate about positively impacting over a billion users from all walks of life through easy-to-use cyber security products. #MDEINDIA Responsibilities As a Software Engineer in our team, your responsibilities will include designing, implementing, testing, and deploying cloud services and big data pipelines using Azure technologies. The services that you architect and build must be durable across multiple releases, optimized and meet all the expectations of highly scalable, available, and reliable. Additionally, you will collaborate with other engineers, product managers, and security researchers to deliver features and enhancements that meet customer needs and expectations. You will also follow engineering best practices and ensure code quality, performance, security, and maintainability, while continuously learning new technologies and frameworks and applying them to provide thought leadership and solve challenging problems. #MDEINDIA Qualifications 10+ years’ experience as a software engineer working on large scale software and a proven track record of having shipped commercially successful software products & services. Proven track record architecting and building performant, scalable, reliable, distributed cloud services and driving cost & operational efficiency. Passion for driving engineering excellence, optimization and efficiency initiatives. Experience with big data technology and data ingestion / processing pipelines. Proficiency in C/C++, C# (.NET Core) or Python. Strong problem-solving and debugging skills and ability to work in a fast-paced and agile environment. Excellent communication and collaboration skills and ability to work effectively in a diverse cross geo team. Excellent written and verbal communication skills. Curiosity and willingness to learn, share and improve. Passion for security and customer satisfaction. Bachelors’ or Masters’ degree in Computer Science #MDEINDIA Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world. Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture. Within Azure Data, the data integration team builds data gravity on the Microsoft Cloud. Massive volumes of data are generated – not just from transactional systems of record, but also from the world around us. Our data integration products – Azure Data Factory and Power Query make it easy for customers to bring in, clean, shape, and join data, to extract intelligence. The Fabric Data Movement team is currently seeking a Principal Software Engineer to join their team. This team is in charge of designing, building, and operating a next generation service that transfers large volumes of data from various source systems to target systems with minimal latency while providing a data centric orchestration platform. The team focuses on advanced data movement/replication scenarios while maintaining user-friendly interfaces. Working collaboratively, the team utilizes a range of technologies to deliver high-quality products at a fast pace. We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served. Responsibilities Leads by example within the team by producing extensible and maintainable. Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI). Applies metrics to drive the quality and stability of code, as well as appropriate coding patterns and best practices Applies debugging tools and examines logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products. Conducts retrospective debugging of solutions to identify root causes of problems Reviews the code of a product to assure it meets the team's and Microsoft’s quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution area. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and screens for coding patterns and best practices in reviews, and provides feedback on code to drive adherence to best practices Leads discussions for the architecture of products/solutions and creates proposals for architecture by testing design hypotheses and helping to refine code plans. Provides reactions, proposed solutions, and inputs to architects. Partially owns solutions for architecting of solutions, with minimal technical oversight. Develops design documents for designs or User Stories, and determines the technology that will be leveraged and how it will interact. Shares learnings and identified solutions from investigations with the team and owns for some design decisions. Assures system architecture meets security and compliance requirements and expectations Independently creates a clear and articulated plan for testing and assuring quality of solutions, and defines success for outcomes of tests (e.g., unit tests). Identifies needs for a broad versus selected approach in testing mechanisms and makes informed decisions to implement the most effective tests. Drives efforts to add new tests, remove antiquated tests, and aggregate tests to improve the test suite. Improves recommendations to the team and augments test cases to ensure that solutions have good test coverage. Drives efforts to continually integrate automation features when planning for testing Drives identification of dependencies and the development of design documents for a product, application, service or platform. Identifies other teams and technologies that will be leveraged, how they will interact, and when one's own system may provide support to others. Determines back-end dependencies associated with product, application, service, or platform functionality for the solution/product area. Understands up and downstream effects of solutions and work provided to ensure appropriate security and performance, drives reliability in the solutions, and optimizes dependency chains and retrieves across teams. Drives identification of areas of dependency and overlap with other teams or team members and drives coordination. Communicates across teams and resolves conflicts between teams Collaborates with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a scenario. Leverages a variety of feedback channels to incorporate insights into future designs or solution fixes. Ensures appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value are incorporated Embody our culture and values Qualifications Required/MinimumQualifications Bachelor's Degree in Computer Science, or related technical discipline AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience Experience in data integration or migrations or ELT or ETL tooling is mandatory Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Equal Opportunity Employer (EOP) #azdat #azuredata #azdat #azuredata #microsoftfabric #dataintegration Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world. Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture. Within Azure Data, the databases team builds and maintains Microsoft's operational Database systems. We store and manage data in a structured way to enable multitude of applications across various industries. We are on a journey to enable developer friendly, mission-critical, AI enabled operational Databases across relational, non-relational and OSS offerings. The control plane behind Azure Database for MySQL powers a fully managed service running at global scale. We’re writing the software that makes MySQL in Azure fast, reliable, and seamless for customers worldwide. We're looking for a Principal Engineer who thrives in ambiguity, writes clean code under pressure, and makes pragmatic, high-impact decisions. You’ll own problems end to end to make the service more self-healing, debuggable, and secure. If you’re a generalist who likes going deep across systems and has a bias for action, come work with us. We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served. Responsibilities Design, build, and maintain core components of the control plane for Azure Database for MySQL Lead end-to-end development of features that improve availability, performance, and operational simplicity Debug and resolve complex issues across distributed systems, networking, storage, and compute layers Continuously improve service reliability, observability, and debuggability through thoughtful engineering Mentor teammates and contribute to a culture of ownership, urgency, and pragmatic problem-solving . Embody our culture and values Qualifications Required/Minimum Qualifications Bachelor's Degree in Computer Science or related technical field AND 15+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. 15+ years of experience designing, building, and operating large-scale distributed systems or cloud services. Proven ability to lead technical decisions independently and deliver reliable, maintainable code in high-stakes environments. Demonstrated track record of high-output, hands-on engineering with a bias for action and ownership of end-to-end technical decisions. Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred/Additional Qualifications Experience operating or engineering MySQL internals, performance tuning, replication, or backup/restore in a cloud environment. Familiarity with control plane design patterns, service orchestration, and scaling stateful services in distributed systems. #azdat #azuredata #mysql #databases Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Azure is the fastest growing business in Microsoft’s history and is the foundation of Microsoft’s commercial Cloud Services. Azure differentiates itself as the only hyper-scale, enterprise-grade cloud with a true hybrid story. Customers and analysts recognize Azure’s tremendous momentum which continues month over month. Microsoft Azure’s core priority is to be world's most trusted, secure, and global cloud and a great place for people to work. We are part of the Azure Networking team responsible for designing, building, and operating the most reliable cloud network in the world - Azure. We are looking for a passionate, high-energy individual to help build the network that powers the world’s largest online services. For this position, the candidate should be familiar with network protocols, network devices including network interface cards, switches, and routers. You should feel comfortable working with large-scale distributed systems, in managing the network infrastructure that supports the Azure Cloud infrastructure as well as in designing and building the large-scale distributed systems that manage the network. We are looking for Network Engineers at all experience levels for Microsoft India development center in Hyderabad. Responsibilities Applies knowledge of network technologies to contribute to network design, implementation, and operation. Translates high-level designs for datacenters or network sites into low-level designs and collaborates with internal teams and external partners to facilitate the development, expansion, or modification of network infrastructure within existing datacenters or network sites. Triages, troubleshoots, and repairs live site issues by applying an understanding of network, its components and features as well as problem management tools (e.g., root cause analysis, trend analysis, postmortems), to discover and drive solutions with minimal or no disruption to customers; participates in on-call/DRI duties to troubleshoot incidents in production. Collaborates with teams across the organization to support and manage network deployments; works with machine-readable definitions to manage deployments. Analyzes capacity issues across basic transfer protocols and identifies network components that may need to be modified or replaced; provides recommended changes to hardware and/or network components to internal teams working with external partners and suppliers to improve capacity. #azurecorejobs Qualifications Required Qualifications: 8+ years of experience with (including but not limited to) any of the following networking protocols: Layer7:Application (HTTP, HTTPS) Layer4:Transport & security (TCP/UDP, TLS,VPN) Layer3:IPv4, IPv6 and routing Proficient computer science fundamentals, fluent in concepts like multi-threading and asynchronous programming, good grasp of system design, data structures and algorithms Experience in one of C#, C++, Golang, JAVA, RUST Proficient skills in Distributed systems and building cloud services Experience with creating and operating distributed services in Azure/AWS/GCP and/or competitive offerings Familiarity with Application (HTTP, HTTPS), transport & security (TCP/UDP, TLS) protocols Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Would you like the satisfaction that comes with keeping every person and organization on the planet protected and productive each month through delivering high quality Windows updates? Do you want to explore and discover your full engineering potential? Do you enjoy working in a high performing diverse team with comradery and passion for development? If you answered “yes,” Windows Servicing and Delivery Update Platform team is the place for you. We are the Windows Servicing and Delivery (WSD) organization. We deliver updates to every Windows-based device in the world to protect users and enable them to be productive. While Security remains our primary focus, we also enable our commercial and enterprise customers by enabling new device support, addressing reliability and upgrade blocking issues. Our work is critical for the Windows family of devices, SurfaceHub, Azure and more. We are an agile team and ship twice every month, impacting over a billion Windows devices in the ecosystem. You will collaborate with your teammates in IDC, and your partner teams in Ireland and Redmond, Washington, USA. Our Customer Focused Engineering (CFE) team is looking for a highly motivated Senior Software Engineer to help us in this mission. You will play a key role in extending and modifying Windows Operating system code for keeping our customer base secure, improving the reliability of the platform, addressing customer reported issues, and developing features to light up new scenarios and devices in the Windows ecosystem (PCs, Phones, Servers, SurfaceHub, Azure and more). You would get to work in some of the core components of the Windows Operating System ranging from Shell, Graphics, Multimedia, Networking stack, Kernel, Security layer, to several Server components including AD, Cluster, Storage etc. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Develop features to support the enterprise and security scenarios in Windows. Reproducing, debugging and fixing customer-reported problems. Crafting high-quality, bug-free fixes with minimum application compatibility risk. Adding new features in Windows. Prioritizing your collection of work and delivering fixes in a timely fashion to meet deadlines. Collaborating with escalation engineers and other partner teams across Microsoft to debug, develop, test and ship updates. Finding ways to improve products, tools, and processes for long-term benefit for Microsoft and customers. Mentoring junior engineers in the team. Qualifications Required Qualifications: Experience with relevant programming skills in C, C++ or equivalent Ability to understand unfamiliar code bases, and debug server-side, multi-threaded, and highly scalable applications. Experience in working with Windows system level programming is desirable. Demonstrated results working with a global team. Experience with agile/scrum methodologies. Overall understanding of Azure/Cloud infrastructure is desirable. Preffered Qualifications 8+ years of professional software development experience. Proven design and problem-solving skills, with an emphasis on quality and engineering excellence. Proven communication skills, both verbal and written. The ability to work well in a diverse, global, team-focused environment. BS in Computer Science or equivalent preferred. #wsdjobs #wsdindia #ewdindia #wsd #cfe Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We are the Windows Servicing and Delivery (WSD) organization, our core mission is to keep customers protected and productive by delivering seamless and timely Windows updates to our customers in existing and future versions of Windows. This work demands solving complex challenges in the Windows operating systems and building mission-critical services and infrastructure. In addition to updates, we empower commercial and enterprise customers with products and solutions to deploy and secure their devices effectively. Our Autopatch Service team is looking for a highly motivated Senior Software Engineer to join our mission. In this role, you will lead the design, development, and deployment of highly scalable, reliable software systems, shape technical strategies, and build cloud services that operate at high availability and scale. As a member of the team, you will act as a Designated Responsible Individual (DRI) in an on-call rotation to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. We value passion, creativity, agility, accountability and desire to learn new complex technical areas. Our customers are at the heart of everything we do, and delivering exceptional Windows experiences is our top priority. Their excitement fuels our passion for building high-quality solutions. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. If you're excited about building world-class teams, thrive on solving tough problems, and are driven by customer impact, we’d love to hear from you. Responsibilities Design, develop, and operationalize the deployment of complex, enterprise-grade cloud services that leverage multiple services and platforms, ensuring high availability, scalability, robustness, and observability. Create, implement, optimize, debug, refactor, and reuse code to enhance performance, maintainability, effectiveness, and return on investment (ROI). Leverage subject-matter expertise of product features and partner with stakeholders to drive project plans, release plans, and work items for the work group. Drive the identification of dependencies and the development of design documents for products, applications, services, or platforms. Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following the playbook, working on call to monitor systems/products/services for degradation, downtime, or interruptions, alerting stakeholders about status, and initiating actions to restore systems/products/services for both simple and complex problems when appropriate. Lead by example, engage in discussions on the architecture of products or solutions, and apply engineering principles to establish robust and maintainable architecture and designs. As a member of the team, you will act as a Designated Responsible Individual (DRI) in an on-call rotation (typically 24/7 for one week every 6-8 weeks) to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. Drive engineering improvements and rigor within the team as well as with stakeholders. Mentor junior engineers in the team. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 7+ years technical engineering experience with coding in languages C#, Azure and Cloud Technologies. Experience with Agile/scrum methodologies. Other Requirements Candidates must be able to meet Microsoft, customer and/or government security screening requirements that are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications Experience with large scale services, architecture and technologies. Experience building solutions with Azure is a plus. Experience with UI and scripting languages is a plus. Proven design and problem-solving skills, with an emphasis on quality and engineering excellence. Demonstrated experience in collaborating with geographically distributed partner teams Proven communication skills, both verbal and written. BS in Computer Science or equivalent preferred. #wsdjobs #wsdindia #ewdindia #wsd #CPC #AutoPatch Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

The Experience plus Devices (E+D) Growth team is seeking engineers to help accelerate the adoption of Copilot and Microsoft 365. Our team is uniquely positioned at the strategic epicenter of E+D for revolutionizing the productivity business by delivering embedded experiences across the Microsoft 365 suite (Teams, Outlook, Word, PowerPoint, Excel, etc.) that drive the growth of our company’s cutting-edge generative AI solutions across the commercial and consumer spectrum. Our team tackles technical challenges across a diverse tech stack, with the solutions we deliver having a direct impact on the bottom line of the business. This role requires strategic and creative thinking, as well as a passion for building technical solutions that address customer needs. We are a modern engineering organization that embodies industry best practices in Product-Led Growth (PLG). We are data-informed, hypothesis-driven, and rigorous in measuring outcomes to ensure undeniable customer and business impact. We collaborate closely with industry-leading PMs, designers, data scientists, user researchers, and marketers to build deep customer insights that inform the design of experiences used by hundreds of millions of people every day. We partner with teams across the company to deliver world-class services, and we create experiences that connect with customers across Microsoft products. We play a direct role in driving business growth and framing our business value to end users and our vibrant community of fans. We are looking for a Software Engineer to join us. Responsibilities Works with appropriate stakeholders to determine user requirements for a feature. Supports identification of dependencies, and the development of design documents for a product feature with oversight. With guidance, learns to create and implement code for a product, service, or feature reusing code as applicable. Assists and learns about breaking down work items into tasks and provides estimation. Acts as a Designated Responsible Individual (DRI) in monitoring system/product feature/service for degradation, downtime, or interruptions for simple problems, and recommends actions to restore system/product/service by following the playbook. Qualifications Bachelor's Degree in Computer Science, or related technical discipline AND 1+ years technical engineering experience with coding and shiping high quality features. 1+ year experience with Swift, Objective-C++ and knowledge of end-to-end software development life cycle for iOS/MacOS. Experience with native iOS architecture, frameworks (e.g., Swift UI, UIKit) and toolchain OR 1+ years’ experience with Kotlin, Java and knowledge of end-to-end software development life cycle for Android. Experience with native Android architecture, frameworks and toolchain . Preferred Qualifications Bachelor's Degree in Computer Science OR related technical field AND 1+ year(s) technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, Python OR Master's Degree in Computer Science or related technical field with proven experience coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python Understanding of GitHub Copilot will be an added advantage Native Android/iOS/Windows/macOS experiences using modern C++, Java, Kotlin, Objective-C, Swift and platform-specific frameworks. OR equivalent experience. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Are you looking for an opportunity to change the way businesses digitally transform in a mobile first, cloud first world? If so, we’ve got the job for you! The Business and Industry Co-pilot group is responsible for the Microsoft Dynamics 365 suite of products, Microsoft Flow, PowerApps, and Power BI in addition to other products and services within its portfolio. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered. The Agent Cloud Infrastructure Team hosts mission critical services for some of the largest businesses in the world. We are built on Azure, operating services and platforms distributed around the world at a truly global scale. This is a unique opportunity to work on some of the most impactful components that businesses depend on every day. Responsibilities We are looking for a passionate, highly capable engineer to join our team and help us deliver the seamless, high-quality, reliable services, APIs and Infrastructure that our partners and customers expect. We are a highly collaborative group, and everyone's ideas and contributions count. As Sr Software Engineer on the team, you will be responsible for the design, development and maintenance of the services, APIs and resources that underpin multiple core initiatives and projects across the Dynamics organization, at enterprise scale, with a quality first mindset. This is an agile, data-driven (we love telemetry) and fast-paced environment, where engineers are empowered to innovate and take ideas from concept to scale. You will closely work with partners across teams and disciplines in the organization and across Microsoft to deliver on the vision for the product. Contribute to org-wide investments to reduce cost of the services, focusing on operability of the service including security, privacy, resiliency and quality of service. We are part of Data Management team in Dataverse and are accountable for the features from development to prod, focusing on helping customers to manage their petabytes worth of data at scale in cost effective manner, enabling it to make agent first database. Qualifications Required: Minimum 7+ years in development and design experience (C/C++/C# and/or Java) with demonstrated experience building services. experience designing and building large scale distributed systems. Preferred Qualifications Minimum of a bachelor’s degree in software engineering or computer science degree, and your specialty is software design, coding and testing. Excellent analytical skills with systematic and structured approach to software design Knowledge of building of Cloud Services and of Big Data platforms and tools is a big plus Experience with design and implementation of enterprise-scale AI products Experience delivering Dynamics 365 and/or Power Platform solutions desirable #BICJOBS #BACJOBS Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world. Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture. Within Azure Data, the data integration team builds data gravity on the Microsoft Cloud. Massive volumes of data are generated – not just from transactional systems of record, but also from the world around us. Our data integration products – Azure Data Factory and Power Query make it easy for customers to bring in, clean, shape, and join data, to extract intelligence. Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture. We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served. Responsibilities Leads by example within the team by producing extensible and maintainable. Optimizes, debugs, refactors, and reuses code to improve performance and maintainability, effectiveness, and return on investment (ROI). Applies metrics to drive the quality and stability of code, as well as appropriate coding patterns and best practices. Applies debugging tools and examines logs, telemetry, and other methods to verify assumptions through writing and developing code proactively before issues occur and reactively as issues occur for products. Conducts retrospective debugging of solutions to identify root causes of problems. Reviews the code of a product to assure it meets the team's and Microsoft’s quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution area. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and screens for coding patterns and best practices in reviews, and provides feedback on code to drive adherence to best practices. Leads discussions for the architecture of products/solutions and creates proposals for architecture by testing design hypotheses and helping to refine code plans. Provides reactions, proposed solutions, and inputs to architects. Partially owns solutions for architecting of solutions, with minimal technical oversight. Develops design documents for designs or User Stories, and determines the technology that will be leveraged and how it will interact. Shares learnings and identified solutions from investigations with the team and owns for some design decisions. Assures system architecture meets security and compliance requirements and expectations. Independently creates a clear and articulated plan for testing and assuring quality of solutions, and defines success for outcomes of tests (e.g., unit tests). Identifies needs for a broad versus selected approach in testing mechanisms and makes informed decisions to implement the most effective tests. Drives efforts to add new tests, remove antiquated tests, and aggregate tests to improve the test suite. Improves recommendations to the team and augments test cases to ensure that solutions have good test coverage. Drives efforts to continually integrate automation features when planning for testing. Drives identification of dependencies and the development of design documents for a product, application, service or platform. Identifies other teams and technologies that will be leveraged, how they will interact, and when one's own system may provide support to others. Determines back-end dependencies associated with product, application, service, or platform functionality for the solution/product area. Understands up and downstream effects of solutions and work provided to ensure appropriate security and performance, drives reliability in the solutions, and optimizes dependency chains and retrieves across teams. Drives identification of areas of dependency and overlap with other teams or team members and drives coordination. Communicates across teams and resolves conflicts between teams. Collaborates with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a scenario. Leverages a variety of feedback channels to incorporate insights into future designs or solution fixes. Ensures appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value are incorporated. Embody our culture and values Qualifications Required/Minimum Qualifications Bachelor's Degree in Computer Science, or related technical discipline 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Experience in data integration or migrations or ELT or ETL tooling is mandatory Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred/Additional Qualifications Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Equal Opportunity Employer (EOP) #azdata #azuredata #azdat #azuredata #microsoftfabric #dataintegration Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Does pioneering new and innovative ways to collect and showcase key customer data sound exciting to you? Are you passionate about data and do you feel we have been missing the opportunity to be more data-informed at Microsoft? Do you want to contribute to an effort that is one of the most critical for the future success of Microsoft, E+D and SCI? If so, the Insights, Data Engineering & Analytics (IDEAs) team might be an excellent place for you to grow your career. M365 together with SCI is at the core of our Company’s mission to enable people and organizations to achieve more. Be part of the team building platform services handling millions of users and exabytes of data. This is not just some large-scale web service: the implementation ranks among the world’s largest and state of the art distributed systems, spanning across data centers around the world. The Insights, Data Engineering & Analytics team’s goal is to champion a data-informed culture; to inspire and enable the entire E+D organization to make more informed decisions through data. We see this effort as a huge opportunity in providing information to the organization that will improve efficiency, empowerment, and help Microsoft win in the critical cloud business sector. Responsibilities As a Software Engineer II on our team, you would be responsible for: The technical leadership and end-to-end development of the data solutions that will help E+D and SCI gain the strategic insights we need to deliver the most optimal user experience and to quickly adapt to market conditions that are constantly evolving You will also apply your engineering and analytical skills to petabyte scale data problems using the latest and most modern data analytics technologies on an ever-increasing number of data signals produced by the different products part of the M365 suite and our partners across the company In this position you will face tough engineering challenges every day as we deal with very large, disparate and usually complex data sets as we aim to provide an efficient and reliable platform for data wrangling and curation. The integration of different data democratization and visualization techniques will also enable us to extract even the most deeply embedded insights from this data to then make those insights readily available to everyone in our organization, affording them the flexibility of analyzing said data in a self-service manner. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field and 3+ years technical engineering experience We are looking to hire Full stack, backend and frontend engineers for multiple roles we have Experience in coding in languages including, but not limited to, Java, C#, C, C++, or equivalent experience OR/AND experience with at least one of the following scripting languages: JavaScript, PowerShell, Python, Perl, or Ruby (for data manipulation and automation tasks Preferred Qualifications Experience working and building distributed cloud services using Azure or related technology stacks Experience with Azure Data Factory, Cosmos, Kusto, Spark, Kafka or other big-data related technology stacks Experience of software testing/release processes and methodologies Proven design and analytical skills, with a strong bias for engineering excellence at scale Functional knowledge of cloud computing and online services business models, including business, technical, and operational metrics Solid background in data warehouse principles, architecture, design and its implementation at large scale Ability to operate effectively and independently in a dynamic, fluid environment Ability to learn and grasp concepts quickly in a fast-paced environment Other Requirements Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #DPG Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We are the Windows Servicing and Delivery (WSD) organization, which is a part of E+D division. Our core mission is to keep customers protected and productive by delivering a seamless and timely servicing experience for our customers in existing and future versions of Windows. Our Customer Focused Engineering (CFE) team is looking for highly motivated Senior Software Engineers to help us in this mission. You will play a key role in extending and modifying Windows Operating system code for keeping our customer base secure, improving the reliability of the platform, addressing customer reported issues, building data insights, and developing features to light up new scenarios and devices in the Windows ecosystem (PCs, Phones, Servers, SurfaceHub, Hololens, Azure and more). Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Fix externally and internally found security vulnerabilities and all the potential variants. Analyze, debug, and troubleshoot driver-related issues, including performance optimization, system crashes, and compatibility problems. Craft high-quality, bug-free fixes with minimum application compatibility risk. Implement driver enhancements and updates to support new features and technologies introduced in the Windows environment. Participate in code reviews and collaborate with peers to ensure code quality, maintainability, and adherence to coding standards. Collaborate with escalation engineers and other partner teams across Microsoft to debug, develop, test and ship updates. Find ways to improve products, tools, and processes for long-term benefit for Microsoft and customers. Mentor junior engineers in the team. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C or C++ Proven design and problem-solving skills, with an emphasis on quality and engineering excellence. Proven communication skills, both verbal and written. The ability to work well in a diverse, global, team-focused environment. Experience in kernel-mode & user-mode driver development and strong knowledge of C/C++ programming languages. Ability to understand unfamiliar code bases, and debug multi-threaded, and highly scalable applications. Experience in working with Windows system level programming and developing device drivers. Familiarity with windows debugging. Preferred Qualifications Bachelor's Degree in Computer Science OR related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, OR Python OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Experience with debugging tools such as WinDbg and familiarity with crash dump analysis. Familiarity with Windows Driver Model (WDM), Windows Driver Framework (WDF), and Kernel-Mode Driver Framework (KMDF). Knowledge of Windows internals and experience with Windows hardware certification process is a plus. Knowledge of UEFI and ACPI is an advantage. Understanding of hardware communication protocols, interrupt handling, and device I/O concepts or Multimedia / Graphics. #W+Djobs #WSDjobs #WSDIndia #EWDIndia #WSD Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Growth Design at Microsoft has one job: get more people to try, adopt, and build a Copilot daily habit that enhances their work experience. We do this through understanding user behavior and cognitive biases, challenging assumptions, and re-evaluating which onboarding and upsell patterns are truly effective. Working in a new product area requires humility and experimentation – we then dig deep on the ideas that resonate. As a Senior Product Designer, you will partner closely with PMs and designers from other teams to understand the business goals, desired user behaviors, and constraints. Proactive communication is critical – you will do a lot of question asking, convincing, and challenging. You will split your time between two ‘modes’ of design - rapidly generating design explorations where the goal is to inspire, promote brainstorming and alignment; and digging deep to craft end-to-end experiences that balance ‘moving metrics’ and providing delightful, engaging, and trustworthy experiences. You will partner with content design and research to ensure that your designs are coherent and rooted in customer understanding. Much of your work will be self-directed; at the same time, you’ll need to stay in sync with partners and stakeholders. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Cross-Functional Collaboration: You will interact with product managers, engineers, data scientists, and executive stakeholders to define, iterate, and implement new and existing product features, ensuring alignment with business, technical, and user requirements. You will work with user researchers to coordinate testing efforts, interpret test results, and incorporate results into design efforts. Participate in and contribute to foundational research. Compelling Communication & Storytelling : Start with the problem and requirements, then clearly articulate how and why design concepts and decisions solve that problem. You will share recommended solutions to cross functional partners and stakeholders, articulating design rationale clearly and effectively. You will frequently be working with other teams who have limited context and competing priorities. Product thinking: Enthusiastically seeking to understand the broader context in which a product exists, including its users, market, and business goals. This means going beyond visual craft to consider how design decisions impact user experience, drive business outcomes, and solve real-world problems. A portfolio review presentation is expected as part of the interview process for this role. Your presentation should showcase your work experience and demonstrate your design and storytelling skills, along with your authentic interest for the space through compelling communication. Qualifications Required Qualifications: Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). Experience designing and prototyping in Figma. Preferred Qualifications Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems). 4+ years experience shipping products to customers as a result of an end-to-end design process Experience designing for growth, where design solutions are evaluated based on usage, growth, or retention metrics. Experience that demonstrates proven ability to advocate for design thinking, effectively influence design outcomes, discover problems and tackle them in fast-paced environments. Resume must include a link to design portfolio. #growth #copilot #DPG Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. 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