Regional Service Manager

Job Requirements

Job Purpose:

The Regional Service Manager is responsible for the dealer service performance in the region and will lead the implementation of various service processes. The incumbent will provide guidance on overall business operations, identify areas for improvements and support the implementation of new projects

Position Overview:

Location: Cochin

Position Title: Regional Service Manager

Reports to: Zonal Service Lead

Function: Business Markets- India

What you’ll do:

• Create customer engagement plans based on market behavior and competition targeting areas where the potential is high and the turnaround of customer is less
• Publish customer engagement events organized by RE to customers well in advance to increase the hype in the market
• Responsible for Increase of After Sales Service and thereby increased customer market share in the region
• Responsible for workshop loading and achieving defined targets by number of job orders and service volumes
• Organize service camps to increase service market share and monitor the efficacy of the service camps centrally with respect to delta revenues to the dealer and RE in the region
• Contribute to the development of a strategic business plan for Spare parts including market watch, dealer visit etc., competitor information sharing etc.
• Ensure effective closing of customer complaints within agreed timeline and feedback handling & resolution – Onsite
• Promote service through Service Engagement Campaigns along with Distributors, participation in rides and other events
• Lead Product Quality Reporting including collecting PDI feedback from distributors and Warranty claim parts audit and Focus on Network Service Process Quality Audit
• Create attractive schemes which will cover the target customer to attempt a service visit to the workshop
• Inform the customer via communication medium like SMS, and social media of RE about the benefits of doing on time periodic service, mobile mega doorstep local service camps, health check ups and anniversary of the motorcycle, service reminders and follow up call to increase the revenues, age-wise unique customer market share to next level.
• Intimate customers about natural calamities tips to ride safely, benefits on availing services like roadside assistance, insurance renewal, annual maintenance contracts, extended warranty products and other peace of mind products of RE well in advance.
• Provide tips to customers on a daily basis on additional care of the motorcycle and its maintenance
• Conduct routine meetings via web or in person to understand the ground reality to improve the business better among the aftersales regional retail team
• Support the company on understanding out current service customers profiles and expectations.
• Provide spare parts management support to the channel partners and supportive interaction with factory team
• Ensure New Model Service Readiness via Service Training, Initial Parts Kit (planning & procurement) Tools & Equipment for new models etc,
• Provide support to new dealers.
• Ensure Projects meet service target deadlines
• Taking the lead in process enhancements for the customer journey to reduce customer complaints and monitor NPS to provide better customer experience
• Leads the service technical & Soft skill training for dealer partners
• Accountable for boosting dealer profitability and the dealership’s service absorption ratio.

What you'll bring:

Experience:

• 10+ years’ experience in a similar role including
• Extensive service marketing experience
• Knowledge of dealer service/ parts operations

Qualification:

• Bachelor’s degree in a relevant field mandatory

Ready to Join Us?

Apply via our website today. Join our trailblazing team and be a part of our legacy! “So why wait? Join us and experience the freedom of embracing the road, riding with pure motorcycling passion.”