Regional Service Manager

As the Regional Vehicle Service Manager for Vehicle Service delivery at Ather, you will be based in Bangalore and aligned with the Zonal Vehicle Service Manager. You will be a crucial member of the Vehicle Service team. Your primary responsibility will be managing the team operating our flagship workshops in the city, which serve as the main point of customer interaction. Ensuring a seamless and superior customer experience through your team at the workshops is essential. You will drive service KPIs for the city and oversee the day-to-day service operations, guiding and mentoring the team throughout the process. Monitoring warehouse operations, including inventory management and coordination with the central warehouse, will also fall under your purview. Additionally, you will be administratively responsible for managing Ather's premises in the city. To excel in this role, you should have experience in after-sales operations, strong team management skills, and the ability to collaborate effectively. A customer-first attitude, understanding of customer needs, and a willingness to exceed their expectations are crucial. A solid grasp of EV technology would be advantageous. Collaboration with various teams such as Retail, Customer Service, Marketing, Customer Quality, and Service Inventory will be a key aspect of your role. You will need to demonstrate your ability to control operational costs, scale operations effectively, and innovate rapidly to create unique experiences and products. Key competencies required for this role include diagnostic skills in mechanical and electrical aspects, crisis management, and service operation management. Behaviorally, a continuous improvement mindset, respect for people, leadership qualities, and self-motivation are essential. Strong communication, team-building, critical thinking, and strategic alignment skills are also important personal traits for success in this role.,