Job
Description
Role Overview: As a Manager, IT Client Service at NTT DATA, you will play a crucial role in leading and managing a team of service delivery experts to ensure the performance of service delivery for all corporate IT services provided to regions and service divisions. Your responsibilities will include contributing to and executing on strategic direction, maintaining relationships with relevant leadership teams, and fostering a collaborative and innovative culture focused on operational excellence. Key Responsibilities: - Lead and manage a team of Service Delivery experts to manage the delivery governance and continual service improvement of Corporate IT into regions and service divisions. - Maintain a holistic position across regions and service divisions to ensure full objectivity and impartiality while aligning with the Digital Office strategic direction for Corporate IT. - Implement and adhere to the standard governance model across regions and service divisions. - Develop standardized frameworks, methodologies, tools, systems, and reporting to ensure successful governance of the performance of Corporate IT Service Delivery. - Establish digital real-time reporting capabilities for deep analytical insights on operations to drive improvements. - Collaborate with delivery Operations and Service Management teams to deliver and analyze operational reports for feedback on trends, exceptions, and insights. - Drive optimization and cost reduction through Digitalization, optimization, and centralization to meet cost-saving targets. - Assist regions and service divisions in simplifying, consolidating, modernizing, and/or retiring regional tier 2/3 platforms in line with the Digital Blueprint. - Ensure effective flow of information and communication to regions, service divisions, and end users from parts of the Digital Office. - Build excellent working relationships with internal business stakeholders. Qualifications Required: - Advanced understanding of business strategy and the ability to align service delivery efforts with organizational goals. - Proficiency in using data and analytics to make informed decisions and track performance for service delivery improvements. - Ability to collaborate and build relationships with executives, department heads, and stakeholders. - Knowledge of IT industry environment and business needs. - Strong analytical and financial management skills. - Excellent communication skills (verbal and written) with effective questioning abilities. - Assertive approach with confidence in expertise and facilitation of business conversations. - Strong problem-solving skills and quick decision-making abilities. - Client relationship building and engagement skills. - Persuasion, negotiation, and influencing skills. - Project management skills. Additional Company Details: NTT DATA is a $30+ billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D. With diverse experts in more than 50 countries, NTT DATA provides business and technology consulting, data and artificial intelligence, industry solutions, and digital and AI infrastructure services. As part of NTT Group and headquartered in Tokyo, NTT DATA is dedicated to moving organizations and society confidently into the digital future.,
