Area Vehicle Service Manager

Job Description

you’ll be our: Area vehicle service manager you’ll be based at the Zonal office (Chennai/ Delhi/ Kolkata/ Bangalore/Pune) you’ll be Aligned with Zonal Vehicle service manager you’ll be a member of: service delivery team What you’ll do at Ather: Ensure that the KPIs of the Service teams are met while keeping in mind great Customer Experience - at Service center locations Monitor and Control the service quality as per Ather standards, through the adoption of best practices and Service SOPs at Service Centre and for the Service Fleet Monitor customer complaints, Ensure redressal, and initiate necessary corrective actions PDI (support) / Warranty Management Provide technical support to the Service team across locations Plan and support service marketing activities in the city Support establishment of Vehicle Service set up in all launch markets Support Service Strategy team to document Service SOPs and Service Manual Ensure high level of competence for the Service Centre and Service Fleet teams through Training Needs Analysis Here’s what we are looking for: Experience in After Sales Operations and strong team management and collaboration skills You need a customer-first attitude and an ability to anticipate customer needs and exceed expectations. A fair understanding of EV technology is a definite plus. Demonstrates an ability to control operational costs, and improvise tools/equipment, and SOPs to minimize costs. Demonstrate the ability to scale operations and showcase value improvement You bring to Ather: We are looking for a Graduate in Business/Engineering from a Tier I/Tier II Institute 6-10 years of experience in managing service delivery operations (team of 20+ or multiple workshops) COMPETENCIES: diagnostic skill (mechanical & electrics) crisis management service operation management skill BEHAVIORAL Continuous improvement mindset self-motivated PERSONAL TRAITS communication and team building critical thinking and strategy alignment Show more Show less